Points balance after redemption does not add up

[CY63]

Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?

Started with 29.2  minus 15 = 14.2 (however PM points balance show 11.9)

What am I missing?

Thanks,

[tonisage]

In my own opinion, no system is perfect.🙂

[CY63]

Thanks for the positive feedback. Just goes to show that one has to double check and not rely on the accuracy of the system.

[tonisage]

I can relate to this. I also had an issue with my points balance, and it was rectified after I reached out to customer support. I'm sure yours will be looked at as you reach out to them.

[CY63]

Thanks for the link. Will submit a request.

[CY63]

I wonder but still does not add up

[kb_mv]

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@hairbag1 wrote:

@CY63 

wonder if that includes taxes when you redeem points.

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@hairbag1 If it did you could not redeem 15 points for 15 dollars if that was all the points you had.

[hairbag1]

@CY63 

wonder if that includes taxes when you redeem points.

[Handy1]

@CY63  Ask support to investigate for you 

send  a  private message   To CS_Agent

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