Community

phone not ringing

My phone is not always ringing and it takes about a day to get a voice message. This happened about a month ago and changed some settings and as you can see this did not work.

What is with the support system? Is there a better way to get help?

I have been trying to contact someone for over an hour and a half.  I have issued a ticket, Jorge has sent me a message but then has not answered me.  Does this kind of thing happen a lot?  I am very frustrated as this is not the first issue I have h...

Quit Public Mobile

After nine years I am quitting Public Mobile Service.  I am fed up with the number of times they have cut off my service without warning and left me stranded all because of a payment mis-hap. And when I try to make a payment I can't and the WORST is ...

Data Disappeared

I pay for a plan with 5GB of data on thh 3rd of each month. It always lasts me the whole month and I have never run out. This month I got  a notice on the 14th saying I had used 100% of my data, which I'm pretty sure is impossible. I didn't do anythi...

Reverting the plan mistakenly activated

Hi I just realized that I mistakenly activated 50 dollar plan instead of 25 dollars. Is there any way to cancel 50 dollar plan and get back the remaining money in my account?

Regarding my payment

Re: Xiaomi Redmi phones?

Hi, I have a friend of me who I refered to PM, and who is owning a Redmi 9 (International version), but his phone can't detect PM network. But with his iPhone 6 it works. Yet, before buying the PM sim card, we checked that all the required frequencie...

Trying to get old number back

Hi -  had a number that i was using on a month to month prepaid bases. I had ported this number over from virgin mobile to public. i just got a bell sim card and they tell me that no one is using this number but only public can get it for me. will i ...

No options to change my plan

Want to upgrade  my plan and put enough money in my account but when logged in I don't get an option to upgrade my plan.

How do I get my phone number back?

I travel for 4 months now I came back my phone number is not working please help me.How do I get number back

Ran out of calling minutes!

I added more money and still can’t use my phone, what’s the problem?can someone please explain?thank you

More data

Hello I ran outta data and would like to upgrade to receive more. Can you help me 

Hotspot keeps disconnecting

I switched over to Public Mobile for better coverage, however the service with hotspot is very inconsistent.I’ve connected my phone (iPhone 12) hotspot to my laptop on my way from Mississauga to Waterloo, and sitting in Waterloo downtown but it keeps...

Payment

Payment not going through

Cancelled phone plan but I'm still getting charged

I've cancelled my auto pay multiple times but it is still charging me. Is there a number or any suggestions on how to completely deactivate

data usage maxed

i payed my bill and by the time my plan reactivated it said my data was all used, i have everything shut off so no data gets used, ive rechecked settings several times and everything is off still the only cellular data permission i have is for public...

My payment was accepted. Why won't my plan activate?

Last month I had to suspend my account because my phone was stolen. Today I bought a new sim card for a new phone, and reactivated my account. I received a text saying my payment had been received, and my account shows a surplus  balance and zero dol...

no service

I had my phone the network not in service from last night  9:45pm until now. Because  some one hack to my email account and disable my network phone service provide(email is my  .please let me know to get back the service even thought some retailer t...