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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone compatibility

Resolved! Phone compatibility

Hello, I would like to sign my daughter up with Public Mobile but I want to be sure the phone is compatible before I buy it. I'm considering a Samsung galaxy A50, A51, A70 or A71 but they are not in the list of compatible phones. Also, how can I find...

Calls don't work

Calls don't work but everything is ok with my plan. Can't do any calls in Canada.

Resolved! IPhone

When will you have the new iPhones and unlimited data options?

Phone number

I am with another provider and I want to change to public mobile. If I change providers to public can I keep my same phone number ?

Regarding Payment

Resolved! Regarding Payment

I refer 2 people and before my account showed 2 and now 1 and I chose $40 plan and it deducted $38 instead of 36 coz I chose auto-pay and $2 refer frnd but idk why public mobile charge more .

Resolved! New Activation

Please help sos he he he I want to set my dad up with a new phone and a plan. Can someone help me to choose a plan and phone combo. He just needs to call me my mom and some friends and family. Thank you,.

Resolved! IMEI - using new phone and selling old phone.

Hi, I'm using a new phone with Public Mobile and would like to sell my old phone. The buyer is concerned that the phone may get blacklisted if there are any issues with my account. They would like the old phone's IMEI transferred to their name. I'm n...

Holiday specials

Is it a scam if someone gives you a free public mobile sim card ?

Resolved! Is it a scam if someone gives you a free public mobile sim card ?

Is it a scam if someone gives you a free public mobile sim card ?Is there a scam that the scammer can take over your number and your account information by only knowing the sim card # ?

Doogee S90C Grayed out APN

Resolved! Doogee S90C Grayed out APN

I'm sure that this topic has been brought up before,but I can't really find a solution.I have a Global Version unlocked Doogee S90C.When I install the PM Sim Card it will default to Telus with no option to change the APN as it is grayed out.If I disa...

Resolved! How to Delete PM Community Profile?

No longer with PM just ported my number to Freedom. How do I delete the community profile?

setting up sim card in Uleway phone

I can't get the sim card into the phone to be recognised

Resolved! two questions

I typed in the wrong email address at start up. How do I fix this.Also I was in the addres entering info (name dod etc) and the it sends a text verifacation code, how do I transfer to text message and back, with out loosing all the info.?

Resolved! Store having Cantonese or Mandarin servce in Richmond/Vancouver, BC

Looking for a store that has representative who speaks Cantonese/Mandarin and can support SIM activation and credit card auto pay sign up. Please assist. Thanks!

Puk code

I am lock out of my phone and need a puk code

can not dial out

I can not dial out 416 area code even I live in the same area. I can receive phone calls, but can not call my next door neighbour, because it says: this is the long distance call

restore credentials

How to restore self serve account, because I have forgotten email associated with this account and can not sign in?

Calls are working but I can't send or receive texts

I changed phones yesterday to a Moto G8 and my texts worked for a few hours, but suddenly my texts are being sent, nor can I receive any, but I can make and receive phone calls no problem. Any help for this?

Resolved! 6 months 1 GB promotion

Hello, I accidentally signed up with the incorrect e-mail address, which means I did not get the +1 GB of data promotion. The correct e-mail was registered for the promotion AFTER I activated an account. Is there a way for me to still get the +1 GB f...

Resolved! the 1 Gb bonus for 6th months promotion

hello,i currently have the plan of 15$ per month, i ve seen there is a current promotion for new clients where if you start a new plan of value 25$ per month or more they give you 1Gb for free for 6 months ( i'm in quebec so maybe this offer is only ...

Resolved! Call forwarding to public mobile number not working

Hello, I set up a toll free number from Voip.ms and forwarded it to my phone. The calls won't go through saying something like: to UV1 all circuits are busy please try your call again later. Forwarded calls to other numbers are working it's just thi...

Resolved! Phone not ringing

Is any one else having problems with phone not ringing when you have incoming calls. The person calling me can hear ringing but my phone does not. I have no idea someone is calling. Why is this happening and what can I do to resolve this problem.