Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, yesterday I did a manual payment, that I am able to change my plan. (From the 25$ to the 15$ deal). Yesterday it was not possible t click the button to change the plan. Maybe because the system did not know that I did the payment already. I tr...
Lately I've noticed I will send a few texts and then when trying to send another it has trouble sending the text and is searching for service. The reason I'm confused is I'm sitting in the same spot texting the same person. Has this happened to anyo...
Most of the time whenever I call 1-800 outgoing call the other end has trouble hearing me. 3 additional PM users in the family have the same issue. Wondering if anyone else has experienced this? Never had such problem with Koodo or even Freedom was a...
Hi, I am currently on a $81/90 days plan (grandfathered). I have the following perks attached to my plan: 1. $9/90days loyalty discount 2. $6/90days autopay rewards 3. 5GB+1GB bonus data given at different times throughout my subscription with publi...
Good morning, PM. I will be signing up for the first time later on this afternoon (or this evening) and was hoping someone would be kind enough to message me with a referral code as I do not know anyone on the PM service. TIA *PS. I do hope this isn'...
My phone says no service. For two days now. Can’t call or text. Been a customer for years. Didn’t make any changes. It’s not my phone cuz sim says same thing in bf phone
Hi, just wanted to let you know that the self serve page is down. Getting a browser message "selfserve.publicmobile.ca’s server IP address could not be found."
Hi moderators, I activated my new Public Mobile sim and new number the night of Aug 28th for the $30 promo plan. I also entered in my email address to get the offer for the free 1 month (https://www.publicmobile.ca/en/on/fs2020). I have not receive...
My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use.I'm new to using data. Recently I felt like I was using a lot, so I checked my usage and here's the result. It looks like I still hav...
Hi,I ordered a new SIM on July 30th and still have not received until now. Order number is xxxxxxxxx.Name:xAddress: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please check and let me know.Thanks, edited buy computergeek541: customer information remove...
I activated my SIM card yesterday. Someone else has the exact same phone number and is getting most of my texts! I need urgent help please as I can’t use the service I’m paying for
Since we’re all trying to save money I thought I’d ask. If I buy a $10 voucher at London Drugs, does it count as a $10 visit with LD extras? Where is the best place to buy to get the most bang for your buck?
I have the $45 plan . My data has worked fine till today . My data is on but its not registering, i cant make calls even though i have service . I have reset my phone removed sim redid Apn . Not sure what else to do
I'm trying to port my Koodo number and have chatted with SIMon to reach a moderator who can help me. I filled out all of the information to submit my ticket, but cannot press submit (it's grayed out). How do I know if my ticket was submitted? Is ther...
I joined public mobile this past month , but I wish I waited for the flash sale for the free month. Is there anything Public Mobile can do to still credit my account for a month ? I'm on the $15/month plan with auto-pay.
I've read posts with people saying check your welcome email if you can't remember the pin you chose when signing up. If it helps anyone that provides community assistance. The welcome email does not include the pin. Maybe it did in the past? Now it s...
I activated my sim card two days before the end of the month without knowing that they would charge me for that month.Is there anyway to receive some sort of credit towards it.
I have topped up 4 days ago on the $15 prepay plan but I can't use the phone. When I try a voice tells me that my plan does not have this service I will have to buy an add-on for long distance. The plan says I have 100 anytime minutes Canada wide. I ...
I have an Apple iPhone 7 and $15. Public Mobile plan, which gives meUnlimited International Text and Picture Messaging among other things. I am going to Europe in November 2020, to Croatia, for a few months. I would need to receive SMS messages fr...
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