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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

suspended account email autopay

Resolved! Refer A Friend

"Combined Rewards amount cannot exceed the value of your rate plan."Does this mean that I can collect rewards if the referral chooses a plan that is more expensive than mine?

Resolved! Stolen Phone: activating new sim card

The phone we use as a building buzzer was stolen and the account has been suspended for the time being. We plan to buy a new phone and a new sim card, and then just change the sim card number and keep the same phone number. Is that possible? If so, w...

Resolved! Account locked

Hello. I'm trying to enter to my online account but it says ( account locked) and try after 1 hour. I've tried after 24 hours but it still the saim

Resolved! I cant swap my sim

Hello I lost my old phone and cant find it on find my device app shows offline and doesnt show last location i put it in secure mode Now i bought a new phone and new sim card but cant change sim on my account because it says need need code sent too m...

Resolved! 500 one-time Int'l LD bonus 500 MIN

Can 500 one-time Int'l LD bonus 500 MIN only be used for long distance and international calls?or can they be used for local calls as well? Reason for this question is that I am on $15 , 100 minutes plan and have used up 90 mins and left with 10 min...

Payment

Wont go through

How do I send a message to a Public Mobile agent?

creat an account

Trying to set up my account. After entering my 10 digit phone # it said to put the 6 digit # sent to my e-mail, It never sends me the 6 digit #

No cell service

Hi, I have no cell service. Restarted phone etc and it's still not working. Friend is with Telus and she's having no problems.

Resolved! Change email account

Dear PIC,I got a problem and would appreciate your kind and prompt helpMy phone number is 902*******. Months ago I asked my daughter to buy this sim and the plan for me. She helped me to register an email to open account online. Unfortunately now she...

New batch of spam calls :(

Amazing... Today up to 14:00 I have received 5 calls from different 647-858 (TELUS Mobility) numbers.'This is Canada border etc., suspicious package in your name etc.'Just sharing frustration... And it is interesting, if you just pick up a call waiti...

Resolved! Selected wrong add-on

I selected a US roaming data add-on, but I actually need a US roaming talk, text and data add-on. I submitted a ticket, but wonder how long it takes to respond since I need it right away. tia

Resolved! Transfer my data n long distance mins

To my wife

Resolved! service

Is Public Mobile "temporarily unavailable" for anyone else? This just happened.

Resolved! Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

Resolved! Can't receive calls etc.

It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?

Resolved! Copy of invoice

Hi, I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also d...

Resolved! Change from FIDO to PB

Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Resolved! Account disabled

Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...

Resolved! Private message - No longer multiple recipients?

HI All, Just want to confirm if it is a settings or if it is no longer able to. We can now no longer send to multiple recipients?

Resolved! Never received ordered SIM card in the mail

Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive. ...

Payment not accepted

Suspended account for non payment though I have autopay and money enough to cover charges. Help

Resolved! Account blocked

Can you help me unlock my account

Missed payment?

Account suspended already paid

why is my account suspended but my plan is less than my available credit? I also have auto pay so it should have renewed on its own anyway. I don’t want to pay again since there’s already more money on my account than my plan is.

Overcharged

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved.

Moderator needed to help cancel the setup of this service by a luddite

I bought the SIM and tried to set it up. I could not receive texts required for security checks that are needed for so many of our daily activities. I have spent over 2 hours on this and learning there is no help, I don't want to use this service. I ...

2nd month free, when does credit apply? (Black friday promo)

Has anyone signed up for the new customer black friday promotion prior to Dec 17, 2021? It advertised using 2GBBONUS code would give 2gb bonus on plans $35+ and a free 2nd month. My 2nd month payment is coming up and I am wondering if anyone has rece...

Resolved! 1 Free Month of Service for December 2021 promotion.

When does the 1 month free service from the December 2021 promotion get applied. My third month of service is coming up at the end of the month so I was wondering when it will be added. (the second month I had the referral code from a friend @CS_Agen...

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