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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25331 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36813 Views
  • 185 replies
  • 27 Bravos

Resolved! $15.00 credit in my account not used for payment

I put $15.00 into my account early this month because I knew my payment was due 1 day before my pension funds arrived and my auto-payment is tied to my bank account which I figured might be into overdraft at that point. The payment was due today. So ...

BrianBruise by • Good Citizen / Bon Citoyen
  • 1178 Views
  • 8 replies
  • 0 Bravos

Resolved! email address cancelled

Hi I don't have the email address anymore that is link to my public mobile account therefore cannot reset password.

emma10 by • Good Citizen / Bon Citoyen
  • 1359 Views
  • 11 replies
  • 1 Bravos

Resolved! Refunding Purchased Credit

I was looking through my card history and noticed that I accidentally charged my card for $40, three times. This was when I was trying to switch from the $25 plan to the $40 dollar just for one month. Money is tight enough as it is right now, is ther...

Barples by • Great Neighbour / Super Voisin
  • 704 Views
  • 3 replies
  • 0 Bravos

Resolved! phone compatability

Is a Samsung Galaxy S5 Neo SM-G903W  compatible with Public Mobile? Thanks, Carl

carlduguay by • Great Neighbour / Super Voisin
  • 991 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number is half way transfered to PM?

Hi I'm new to MP, I signed up and transfered my old phone number over a day or two ago, I popped in the new sim card, made a call to my wife to see if it worked, and it did, so I thought my work here was done. Today I got an email saying that I haven...

trevorbbb by • Great Neighbour / Super Voisin
  • 969 Views
  • 5 replies
  • 0 Bravos

Resolved! phone suspended, cant reset password... can't answer security question

I recently got new Debit Card Number...Public Mobile tried today to take payt using OLD NUMBER  ...wouldnt go through....they suspended service I tried to sign to Public Mobile online..clicked on 'forgot password'.. that continued then they ask 'ANSW...

fiddler by • Great Neighbour / Super Voisin
  • 1041 Views
  • 4 replies
  • 1 Bravos

Resolved! Forgot password

I forgot my password, so I can't access my account. When I click on the forgot password button, it takes me to a page that says, "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"And that's it. Even the simplest task is an issue with Public Mobile!

Frustrated3 by • Good Citizen / Bon Citoyen
  • 855 Views
  • 2 replies
  • 0 Bravos

phone unlocking

is there a moderator available to help me with a quick question? 

abond2 by • Great Neighbour / Super Voisin
  • 1569 Views
  • 9 replies
  • 0 Bravos

invalid sim

Hello, hoping to get some help for a potential customer.I ordered a sim online and received it yesterday.  When I tried to activate it online, it kept complaining invalid sim.  I tried to create a ticket but it required a public mobile account in the...

pingchan1968 by • Great Neighbour / Super Voisin
  • 981 Views
  • 6 replies
  • 0 Bravos

Resolved! Network is insecure

I have been getting notifications on my phone that the network is not connected, when I go to connect it I get sent to a webpage that says the network is insecure and wont connect. It's been a week, and when I finally realized my data was used up I p...

N4CR by • Good Citizen / Bon Citoyen
  • 2337 Views
  • 25 replies
  • 0 Bravos

Resolved! Sending Moderators Messages

Hello Community, Seem to be providing to much personal information during the validation process. Sometimes even asking for residential address/complete birth date.  Don't think this is necessary. What happens to this information? Feeling really unco...

Eliza5 by • Model Citizen / Citoyen Modèle
  • 1257 Views
  • 13 replies
  • 0 Bravos

password

Hi i forgot my password for my account and i can’t reset password.

Hasn by • Great Neighbour / Super Voisin
  • 600 Views
  • 3 replies
  • 0 Bravos

Resolved! Refer a friend

Hello everyone! I am very new here, I just referred my first friend and I got a txt saying that I have "just successfully referred a friend!" so, I checked my account and it shows in there that I now have a reward for $1 because of this.  The questio...

Jennalynn by • Good Citizen / Bon Citoyen
  • 1173 Views
  • 5 replies
  • 0 Bravos

Resolved! calling 1-800 numbers within Canada

Hi allMy wife and I have the limited time $10 and $15 plan whereby we have limited talk time. If we call 1-800 numbers within Canada are the call time counted against our quota ?For example- I just have 60 minutes talk time for my plan. If I call CRA...

dreamboats198 by • Great Citizen / Super Citoyen
  • 1382 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto Pay

Are you able to pay for your phone plan with a debit card instead of a credit card? If so, how's that done?

crosbyoverovi by • Great Citizen / Super Citoyen
  • 994 Views
  • 6 replies
  • 1 Bravos

Switching plans

Hello fellow users,  I was attempting to switch plans and it said this: "Your new plan will take effect on your next renewal date and you won't be charged until then. This changes replaces any other future-dated plan changes. After changing your plan...

powerg21 by • Great Citizen / Super Citoyen
  • 1652 Views
  • 7 replies
  • 0 Bravos

charged for the plan that i haven't using for 6 months

I was being charged for my mobile phone for not using it for 6 months. I contacted your website 6 months ago saying to canceled it. I thought i was canceled already but i just discovered today through my credit card account that i was still being cha...

Esanchez65 by • Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

Resolved! question on meaning of option

Hi.  i was looking at the options of my plans, but i dont understand somethings. this is what is written   This plan includes: -- 1.5GB at 3G Speed /90 Days- 3 Choices with Talk to Canada & US- Unlimited International Text- Unlimited Talk to Canada a...

Nikita by • Great Citizen / Super Citoyen
  • 1431 Views
  • 9 replies
  • 0 Bravos

Resolved! Mobile compatibility

  I have Galaxy A8  Model Number : SM-A530W Did not find in the compatibility list, is this phone is compatible? I have Koodo postpaid SIM and need to switch Public Mobile postpaid do I need to order new SIM from Public Mobile or my Koodo sim is okay...

ndiqbal by • Good Citizen / Bon Citoyen
  • 1307 Views
  • 10 replies
  • 0 Bravos
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