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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53542 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61783 Views
  • 186 replies
  • 31 Bravos

Resolved! Need help activating sim (gave Wrong IMEI)

I have set up a Public mobile account for my friend and the phone has 2 imei numbers/2 card slots and I used the wrong one  when activating the public mobile plan (the bell sim card was in the #2 sim slot  and i used the #1 sim slot IMEI for activati...

dough13 by • Good Citizen / Bon Citoyen
  • 5006 Views
  • 25 replies
  • 0 Bravos

Inbox got a new look?

Was it my page not rendered properly or inbox really got a new look?  if  it is a new look.. i don't think I like it...

softech by • Oracle
  • 6720 Views
  • 77 replies
  • 0 Bravos

Resolved! Pixel 5 Compatible?

Hello all.Just wondering if anyone out there is using a Pixel 5 on the Public Mobile network.The Pixel 5 doesn't appear to be on the list of compatible devices but the frequencies make me think it would work.Does anyone have any experience in using a...

Danchvn by • Model Citizen / Citoyen Modèle
  • 1973 Views
  • 6 replies
  • 0 Bravos

Mods Never Seem to Follow Through Anymore

Customer service has really started to suck in last little whileSo tired of jumping through hoops when it is obvious previous mod is not reading (or understanding) the previous message Its just started to become an annoyanceI posted a long thread abo...

kav2001c by • Mayor / Maire
  • 2817 Views
  • 13 replies
  • 1 Bravos

Resolved! Entered wrong email address during registration

Hello, I made a mistake in my email address while purchasing a sim card. How can I change that? I didn't even receive the confirmation to my correct email address. Thanks for the help!

marinabar2 by • Great Neighbour / Super Voisin
  • 1018 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card purchase

I recently purchased two SIM card’s Which I paid for using PayPal I believe it was somewhere around the $12 range total.today in the mail I got one envelope with only one SIM card.Is this a mistake on behalf of the company there is just nobody to tal...

Bill77 by • Good Citizen / Bon Citoyen
  • 2463 Views
  • 16 replies
  • 1 Bravos

Influx of more than welcome newbies?

Looks like we will see more newbies. PM is now advertising on the radio. Nice ad!!!!Back to school......new form of baby sitter.....a mobile phone!!!Welcome newbies.....we are waiting to help you!!

Resolved! Autopay set up, account suspended and cannot get any help

I have autopay set up, and today my bill was supposed to be charged on credit through it, but account is suspended even though the credit card is valid and had no issues otherwise.Tried to get help through online support but issue was not coming up s...

savitarl12 by • Great Neighbour / Super Voisin
  • 2024 Views
  • 11 replies
  • 0 Bravos

Resolved! iphone purchased via public mobile

Hi,I recently purchased a iphone 8 through p.mobile for my son.He is currently with public mobile.They are advertising a  12.5 gig plan for 48 bucks with this purchase.I did not purchase the sim card with it as he already has one.My question is-How d...

data usage

I recently switched to public mobile, and I am wondering how to see my data usage. I got a text that 75% of my data had been used which I thought was weird because I have 5GB and have never used that much. When I go onto my account I can only see the...

meganbyer by • Great Neighbour / Super Voisin
  • 1320 Views
  • 6 replies
  • 0 Bravos

Resolved! Question to The Oracles...and other Enlightened Ones!

As a new subscriber, I've been following the various posts and problems with Autopay. Seems to me this feature (Autopay) should be fault-free and simple. But, from some of the posts, perhaps not so simple and fault-free. From a Public Relations stand...

Koombassi by • Model Citizen / Citoyen Modèle
  • 1426 Views
  • 12 replies
  • 1 Bravos

Unlock Carrier

Hi, My phone is locked with this weird carrier lock but this is not only problem that im going through because of this one thing. I lost my sim card so i cannot reach out and get helped from a person not a robot. Id like to unlock my phone please hel...

sungbumnim by • Great Neighbour / Super Voisin
  • 1573 Views
  • 10 replies
  • 0 Bravos

Looking at porting my phone to Public Mobile...

Hello, (1) am considering moving my new, 2021 Motorola Moto E7.. currently with freedommobile.ca ... is it compatible with Public Mobile? (2) is the "email-to-text" service working with Public Mobile? -Thanks!

Vlad_Belina by • Good Citizen / Bon Citoyen
  • 2507 Views
  • 21 replies
  • 1 Bravos

Resolved! Can't Access Self-Serve

Hi folks, So I set up an account for a friend and they gave me an incorrect email address by accident(they are not very tech savvy, unfortunately.). I created the account without knowing this and on top of that the password  I created doesn't seem to...

Ramsay1 by • Great Neighbour / Super Voisin
  • 845 Views
  • 2 replies
  • 0 Bravos

Resolved! Billing error

How do I sort out a billing error

db3 by • Great Neighbour / Super Voisin
  • 1047 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM Card

My current phone is dying.  It is a older model Samsung Smart phone.  I have been gifted an older model Huawei GR5 but it is in great shape.  I am on a disability pension and can't afford a lot but definitely need a phone.  My current sim card doesn'...

Lzakrajsek by • Great Citizen / Super Citoyen
  • 6047 Views
  • 47 replies
  • 0 Bravos

Talk service not working

Hello, When trying to place a call, I'm told I'm out of minutes. When I go to check my plan details, I get an error page saying: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...

gfitzgerald by • Good Citizen / Bon Citoyen
  • 2367 Views
  • 17 replies
  • 0 Bravos

Resolved! Wrong add-ons for calling

I wanted to add 300 min international call. I accidently chose 1000 us calls. How can I change the add-ons?

Monthly payment made, but service still turned off!

My daughter's account is on autopay, and the most recent payment was made ten days ago. Yet this morning she still had a notification saying she cannot make calls. Why would this be happening and how am I supposed to trust this company if they automa...

wkowalski by • Good Citizen / Bon Citoyen
  • 1539 Views
  • 8 replies
  • 0 Bravos
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