Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,ive tried multiple times to activate my sim, purchasing the 50 dollar bundle but it hasn’t worked. Very frustrated with the service.
I have been on autopay with my mastercard for years and had no problem until today, when I got message that may PLAN has expired and my service is SUSPENDED. My phone stopped working this morning, Dec 2, 2020. Today, Dec 2, 2020, was supposed to be...
is there a limit of friends you can refer to get the $1 off per month bonus? 1 month ago i referred a friend (this will be my 4th friend of referral), it's been 30 days and i still don't see the bonus yet? is there a limit? if not, how and who i co...
Please help!! I haven't been able to make any calls or receive any calls since last night. I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's "Sorry we can't complete your call, please call us at 611...
I registered for a offer(1 gb data) and received a code a few days back. I port my number to Public today. Took a plan for $25/month. However, not seeing any extra data in my account.
Hello, I have an old plan (111$/90 days) wich I changed for a new one. Change will be made on renewal. On the self serve, It says that I'm owing 86$. My plan is paid using autopay until january 27th. Is it normal?
Hi there Last year and this I added the free Holiday data. But I don’t know how to use it.
See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out. Edit: Payments are taken out of a joint accou...
I lost my phone today and I dont know the likelihood of recovering it since it looks like someone has it in their possession. What is the step on recovering my old phone number? Is it as simple as buying a new sim card and changing the sim card throu...
Hello everyone I currently have a plan for 8.5 Gigabytes for which I pay $50/month However on the public mobile website I see that there is a new plan for 9.5 gigabytes for only $48 Am I eligible to switch? I went on my account dashboard to change t...
Do you have to register or can you just post or reply as a guest?
@Catherine_T Unfortunately, NOT SO MERRY for me! I have never had any trouble with my phone service since I started with PM in March this year.Then I got this free gifts offer yesterday. Claimed the 2 free gifts last night. Checked my self-service ...
Hello, I recently ported my rogers phone number to public mobile. Although rogers account shows the service is no longer continued, I want to call them and make sure that my account has been closed. The issue is the rogers number does not work after ...
I need help porting in old number from another provider
How do i contact a moderator regarding a billing inquiry
How often do we get Loyalty rewards?
Please confirm that my account has been terminated for phone number **********. The SIM card never worked
Our autopayment didn't come out of our account today for me and my wife because our debit/credit cards weren't updated. We just updated them both on selfserve public mobile.caWe tried to make a manual payment to make up for the missed payment but not...
I just recently got a Public Mobile plan and was before just using iMessage to text others with no phone plan. I noticed that I have sometimes been receiving texts twice or even up to 5 times by people who only sent it once. This only happens when I ...
I recently purchased my first Samsung and was reccomended to Public Mobile from a family friend. I have set up my account and now just need to connect my phone. little did i know that the phone i had selected was not on the list of supported phones. ...
Hi I am not able to login to my account. Can you please assist? ThanksLily
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