No Signal, But Plan is activated

[Aartibabbu]

I have already paid for the plan but there is no signal on the sim card, this is not a new service I was already using it in the past but now when I try to use the phone it was not working.

[darlicious]

@Aartibabbu 

Is your phone and sim card working now? Otherwise I was going to suggest contacting customer support to reprovision your sim card with a small possibility that your sim card just died and you would need a replacement sim card?

[softech · Accepted solution]

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@Aartibabbu wrote:

no, it is not blacklisted.

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@Aartibabbu   Great it is not.  

So, your PM My Account showing Active now?

Do you have another phone to test it out if the PM SIM works on another phone instead?

[Aartibabbu]

no, it is not blacklisted.

[softech]

@Aartibabbu  just for peace of mind, check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

[Aartibabbu]

yes, i have already done all that

[Aartibabbu]

iphone 12 , last month

[Aartibabbu]

yes

[Yummy]

Did you try to reboot phone? Reset network settings? Re-seat SIM? Try SIM in another phone?

[softech]

@Aartibabbu   What kind of phone is that?  brand and model?

When was the last time you use this phone on PM network and was working?

or this phone has never work  on PM network before?

[darlicious]

@Aartibabbu 

Do you get the same result when you put the sim card in another phone?