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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53110 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61162 Views
  • 186 replies
  • 31 Bravos

Re: Transferring or Changing your Phone Number

 never got that text message to transfer so was giving a temp number, now no one can call me but only text me on my old number>>> now i have 2 cell numbers i just what my old one back as everyone has it

jude64 by • Good Citizen / Bon Citoyen
  • 1033 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Expired?

Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?Do I have full functionality of my current (Epired) Plan until the actual switch?  edited by computergeek541: screenshot removed

Koombassi by • Model Citizen / Citoyen Modèle
  • 1539 Views
  • 13 replies
  • 0 Bravos

Resolved! Porting Failed / Network Failed - NO SERVICE!!!

Having a nightmare here!!I currently do not have any phone number, no service, no network connection! A porting transfer has been apparently successful from TELUS (including verification) - however the Network is not connecting to Public - therefore ...

al_scholes by • Great Neighbour / Super Voisin
  • 921 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

HiI am new customer and have tried unsuccessfully about 10 times to register my SIM.  I enter my current phone number (Koodo), SIM serial number, IMEI and all relevant details.  Then it gives me an error and porting cannot be completed.  I have tried...

dkdkfj3 by • Great Neighbour / Super Voisin
  • 989 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone number transfer problem

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code.  I don't know what to do now.

clipoth by • Great Neighbour / Super Voisin
  • 937 Views
  • 3 replies
  • 0 Bravos

Think I screwed up big time. RE Sim card

I'm a Luddite and know very little about tech.  I have an HTC Desire 510 on its way out so I bought a Google Pixel 4a and a new SIM card for it.  I was told it's "really simple" and that all I have to do is put the new Nano SIM card in the Pixel 4a, ...

glimmercat by • Good Citizen / Bon Citoyen
  • 1836 Views
  • 14 replies
  • 0 Bravos

Resolved! add ons

Hello,My 250 MB data was all used so I purchased $5  250 MB data add on but I am still unable to use it. is it supposed to be added to my next month ? I wanted to use it in my current monthly charge as I am out of data. what can I do. Thanks

JenJana by • Good Citizen / Bon Citoyen
  • 1398 Views
  • 8 replies
  • 0 Bravos

Referral request

Hi,  i am looking forward to become a Public Mobile member and heard about referral award. Can someone please share the referral code. Thanks,  Berry.  

berry68 by • Great Neighbour / Super Voisin
  • 582 Views
  • 2 replies
  • 1 Bravos

Cannot access moderator to get unlimited incoming calls.

I have Canada wide 100 calling.  Which simon says is 100 outgoing minutes and then unlimited incoming minutes.  In fact the plan worked like that for a few months now does not, and I am getting cut off from phone use long before I have 100 outgoing m...

martymuskeg by • Good Citizen / Bon Citoyen
  • 652 Views
  • 3 replies
  • 0 Bravos

Service not working

My plan was working and now all of a sudden it’s notnomessage from public mobile nothing on my account stating why no behind on payments either ugh someone help

Taylorotot by • Good Citizen / Bon Citoyen
  • 1821 Views
  • 15 replies
  • 0 Bravos

Promo plan activation is fault.

Hello, recently I received an email from Public Mobile with offer to get an extra 2Gb of data with activation of new account with plan over $35, before August 13.So I activated new $35 plan account and sim card in Walmart but in time of registration ...

FlaGship by • Great Neighbour / Super Voisin
  • 2210 Views
  • 19 replies
  • 0 Bravos

Order Tracking and Fulfillment in Edmonton

I just read this article. It says the web store only accepts order for shipping to Ontario and Quebec. Does this mean the money I spent to buy and ship the SIM card to Edmonton will never be fulfilled?  

pmKar by • Good Citizen / Bon Citoyen
  • 1676 Views
  • 12 replies
  • 0 Bravos

Resolved! Auto payment credit card holder name

I activated my son’s new SIM card earlier today and used my credit card to set up autopay, but the system didn’t ask for credit card holder name. Is that normal? I wondered if the system thought the card holder is my son(mobile account name is his). ...

Wynne1975 by • Great Neighbour / Super Voisin
  • 1483 Views
  • 8 replies
  • 0 Bravos

Sim Issue

How to register my new sim

Salem by • Great Neighbour / Super Voisin
  • 594 Views
  • 3 replies
  • 0 Bravos

Resolved! Purchased Canada Wide minutes Add-on but no minutes as balance

I purchased Canada wide 500 minutes which is showing as current Add-on but I am not able to use those minutes.It is showing as Add-ons under My Current Add-ons. Please activate the add-on on my account for using the add-on purchased minutes. Thanks 

deepakkumar by • Good Citizen / Bon Citoyen
  • 1207 Views
  • 7 replies
  • 0 Bravos

Will my 1GB data promo renew every 30 days?

I recently noticed a 1GB promo data amount in my self-serve panel. I am currently using the 15 dollar plan with autopay which also gives me 250mb of free data. Will this 1GB promo renew every 30 days like the other 250mb?

Kanwalmeet by • Great Neighbour / Super Voisin
  • 2419 Views
  • 13 replies
  • 0 Bravos

Resolved! auto pay

I see auto pay is now $2.00 a month discount. Is this also available for people who signed up last year

Arie by • Great Neighbour / Super Voisin
  • 2392 Views
  • 14 replies
  • 0 Bravos
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