Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon, I have my Public Mobile SIM card in my cell and I can receive and send txt messages and I can make phone calls but for a reason I cannot receive any calls, what do I need to do?
Greetings, I recently purchased the phone and had had a hard time setting it up. While SMS, MMS, and calls are all in working order, I just can’t browse the web even when I’m connected to cellular network. What’s a DNS address? Here’s my configurati...
I have to travel to Europe shortly and want to take my phone. Do the international minutes in my add on work to call and receive there or do I need to buy another package?
Can I get a referral award if I activate another SIM card under my name?
Hi, From the day I registered with Public Mobile I have not been able to access my account. I had a friend who works at a phone store register for me and don’t remember ever creating an account or security questions yet my email is registered when I ...
Has anyone had the problem of not being able to call one person but can call everyone else
Purchased June 2021. Device saved voice mail and sms to sim card. Keep on getting error message that sim card is full. Can't display sms messages. Can't find setting to reset voicemail and sms to phone not sim card. Anyone else encounter this or can ...
As the subject says, but I'm locked out. I can't even reset my password, as it's saying I'm locked out BEFORE I tried using my 5 password attempts. Frustration is real, and I just want to pay for my plan. Could it be unlocked and password reset so I ...
I lost my phone and need to activate a new SIM card what should I do?
Hi someone by the name of Zoey Jones just private messaged me with spam about making money with cryptocurrency. Any way to prevent them from messaging me? Do we report these spammers? Thanks.
This is my plan, - 12GB Data- Unlimited International Text- Unlimited Provincial TalkI got my plan in Ontario and I've been in montreal for about a day and a few hours and it was working. Now all of a sudden it has stopped working. Can someone help m...
How to change phone number back to old number ?
Hi all. I recently bought a Umidigi a9 phone and can't seem to find a few extra charging cords. Does anyone know where to buy some? Thanks Mike
How do I activate my sim card
The timestamp on usage - when i've made a call or used the web - is only in 12 hr clock, how do i tell if it's an am or pm?
Activation failed (and I do not know why). I am advised to open a ticket. However I cannot complete the step 3 (verify your identity) so I cannot submit my ticket. Extremely frustrating to run in a circle and no one that can help what am I supposed ...
I never received an email confirming my service with Fido was cancelled
Hello can u change my plan for me that's why I didn't renew it yet
When PM users want to check phone compatibility... Sure they COULD go to 3rd-party sites like https://willmyphonework.net/ but surely THE most official place to check compatibility is on the https://www.publicmobile.ca/en/on/get-started page ...Let's...
This is the second month in a row my auto pay didn't kick in and my plan has expired. It's getting frustrating! Anyone else having this issue?
Hello Community,I have upgraded my $30 plan to $35 and I have $2 for autopay and 1$ for refferal, I payed $39.55I was wondering why they didn't apply my rewards right now, can anyone has an answer for that? Thank you
Hi fellow members, I am new to PM. I have activated my call forwarding from my new PM number to India Number. When I try to call my PM # i get this message " the number you called is not in service". But, when i call directly to the India # it works ...
For some reason Purolator have not been able to reach my address (roads might be blocked because of covid) so for this reason I have had to go get my packages at a Purolator pick up location. This might happen with the SIM cards I have ordered from P...
LM-V450PM Sprint phoneMPN: LMV500NUPC: 0730309276089, 0660960101027
need to change the credit card on my account but can't get connect to "my account" online because account is locked or frozen. (too many tries). Says to contact customer service. dexivry
Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...
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