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Activation of account

palci
Great Neighbour / Super Voisin

How long does it take to be able to use the sim card after activation? more than 24 hrs passed and my sim card still doesn't work, I am locked out of My Account. All I received is an email about my credit card payment

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Accepted Solutions

MrSpock
Model Citizen / Citoyen Modèle

@palci Hi there seems to have been some provisions issues with new accounts yesterday and today you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

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6 REPLIES 6

Acrivation is instantaneous.  First, try rebooting your phone you haven't already.  Were there any error messages during the online activation?

MrSpock
Model Citizen / Citoyen Modèle

@palci Hi there seems to have been some provisions issues with new accounts yesterday and today you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

softech
Mayor / Maire

@palci do you see any error message on the top of thr phone like SIM not provisiones, No Network?  It seems like a SIM provisioning problem. You can first try to reseat your SIM or try on another phone.

 

If that doesn't work , open ticket with PM Support 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

esjliv
Mayor / Maire

@palci - were you charged for the SIM card activation?

If after restarting your phone still doesn't get you an services, can you try your sim card into another compatible phone?

If the sim does not work in another phone, then contact CSA by methods provided.

 

If the sim card does work in another phone, then is your other phone locked by a previous provider or is it blacklisted  https://www.devicecheck.ca/check-status-device-canada/ ?

BKNS27
Mayor / Maire

@palci 

It should be instantly if you picked a new number but you need to reboot your phone by powering off then wait 2 minutes and power back on.

 

If you are porting your old number over to PM, you need to reply to the text from your old carrier with the old SIM in your phone. There is a 90 minutes window to reply to the text with YES.

If you missed reply back then you need a CS_Agent to restart the porting process.


@BKNS27 wrote:

@palci 

It should be instantly if you picked a new number but you need to reboot your phone by powering off then wait 2 minutes and power back on.

 

If you are porting your old number over to PM, you need to reply to the text from your old carrier with the old SIM in your phone. There is a 90 minutes window to reply to the text with YES.

If you missed reply back then you need a CS_Agent to restart the porting process.


Even when porting a number in, activation is still supposed to be instant. However, incoming calls and incoming text messages won't work until porting is complete.