Community

Resolved! Plan expired and cannot change it

Hello, recently my service has stopped working and when I went to my account I noticed that my plan has expired. I changed the plan a few days ago however my service has still not returned. It currently says I have no plan available. I was wondering ...

Resolved! Exceed rewards

If someone happens to exceed Their total rewards for example in total getting $18 month( $11 In referrals $5 community $2 auto pay) on $15 plan what would happen to the $3 monthly

Resolved! Promotion plan

If I get promotion offer, but after I changed my plan, will it lose all the promotion? Include my referral? 

Resolved! Account top up/plan glitch

Just attempted to change my plan and top up the account from a very recently expired plan, and now my account is glitched. Charged the incorrect amount for the plan, is now saying that my required top up amount is zero and will not allow me to re act...

Resolved! My port out failed as it was done on the same day my top up payment was due

Resolved! Simcard delivery has not been arrived !!!

To whom it may concerns, Dears, Please kindly help to check my order delivery No 214319 as I made an order on Aug 14, 2020, but I have not received it until now. I really need the Simcard to activate my plan to contact everyone as I am a newcomer in ...

Resolved! Locked out of self serve

I forgot my password amd my security awnser how do i get back in to my acct

Resolved! Sim card

Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid

Resolved! Unlocking phone

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. ...

Resolved! Not able to message pictures

Resolved! Public Mobile banner for websites

Is there a PM banner we can use for our websites?

Resolved! I am on $15 Plan, but don't get any data

 Please help!My plan suppose to have 250 MB data, but it seem I can't access the data  I know I have APN set up correctly. I posted my plan details as following:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB ...

Resolved! Account Port

hey guys, my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?

Resolved! How to quote in responses

Can someone please tell me how you quote someone when responding so readers know what you are responding to. I've noticed some responses have a vertical bar on the left that shows/highlights what someone typed and is being responded to. 

Resolved! Number Recovery

My account has been deactivated. However, I checked by calling my number that it has not been reassigned to anyone yet. I am willing to purchase another SIM card so I was wondering if there was any way you could help me recover my number. Thank you. 

Resolved! Forgotten password and now locked out of account

Resolved! Visual Voicemail

Does Public Mobile support Vsual Voicemail in 2020?