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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Overage Charges

I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

Resolved! Multiple #s on same account?

Hi, we already have 1 PM # associated with my email. Can I sign up for another PM # with the same email/account? (Hubby & now wanting to add me)

Why I can not call out while I did not use my minutes?

I have 100 minutes plan, I used only call forwarding service last month and now, I get a message that I can not call out due to my plan.I really appreciate it if somebody can help me to figure it out why it happened?

Resolved! I need to cancel my number and my account

I am travelling for 12 months and I need to cancel my number and my account. I am unable to access my account. I sent forget password and I was able to reset my password but I still cannot get to my account to manage it. Please help

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Hi,I'll be going camping at Banff National Park next week, and I was wondering if anyone could tell me if there's any reception within the park with Public Mobile? I currently use Public Mobile for my personal, and am just wondering if I would need t...

Not registered on service (no service)

Resolved! Not registered on service (no service)

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

Replacing Simcard while roaming

HelloI am currently in the US (roaming) and unfortunately Im having issues with my SIMcardI plan to purchase a new SIMcard in Toronto and have my relative mail it to me here in the US.. Would publicmobile recoginze/accept if I change the SIMcard whil...

Yeah why is nothing working!!!!

Now I’m registered and I used my vouchers and it claims I’m at zero account balance but where did the money go as we’re my phone number now as I thought I get tochoose someone help I need a phone number desperately

Re: Changing plan

I tried doing everything asked of me.'YOU DO NOT ALLOW ME TO MAKE PAYMENT OR CHANAGE PALNS

Resolved! Changing plan

I have to get unlimited Canada to U.S. calling and highspeed 20GB data.

Can't place phone call

Hi there, I am not able to place phone calls. When I go on the public mobile website, I am not able to see my plan and if I have used all my plan.

Plan for travel on the road

Resolved! Plan for travel on the road

Hello Community,I am going to drive on the road for about 10 days. Is it possible to share my mobile data with my laptop through hotspot? I check emails occasionally during daytime and may have a 1-2 hours meeting through MS Team, how much data would...

Resolved! Just activated sim but it's not working

When I try to make a call I'm getting a message saying that I've used all my available minutes. I'm unable to send messages, and a family member left a voicemail but I'm unable to hear it. I made the payment a few hours ago and on the selfserve page ...

Resolved! Data cycle vs billing cycle

Hi, I'm on the basic plan, 100 min/ 250mb. It rolled over on the 13th of this month, July, and I got the auto-pay notification of payment received exactly at noon of the 13th, like always. Before noon of the 13th I noticed I had 100 mb left to use f...

Resolved! Referral Code

Hello! I am going to be joining Public Mobile atthe end of the month. Does anyone have a referral code they would be willing to share with me? Thank you!

why I can not call out while I did not use my 100 minutes?

Merging duplicate threads from the same poster.

Opening Time!

Resolved! Exceeded plan data

As a new PM customer, I bought the $15, 250mb plan to see if the SIM card would work with my wireless turbo hub. It does. In the course of configuring the hub for my wireless devices, I exceeded the data allowance of my plan and lost internet access....

Resolved! International roaming question

Hi, I'm traveling to South Korea for couple weeks. Wondering if I can pick up some calls from Canada. My work needs to call me.I know skype or messengers would be the best option, but for some situation, and those who don't know I'm not in Canada, th...

Data Add-On payments won't go through

I tried buying add on data worth 2 GBs. The payment went through on my bank account but the website said the payment was declined

How To Change Email of Self Serve account

Resolved! How To Change Email of Self Serve account

Anyone know how to change the email of a self serve account

Resolved! How long before you lose your phone number

If you are out of the country and suspend or discontinue paying for your publicmobile service how long can you keep your mobile number? I plan on being out of the country for a year or two but would like to keep my cellphone number.

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