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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long distance notification

Resolved! Long distance notification

I have Canada no limit calls. But I have family members with land lines that try to call me and get that it's a long distance call. How do I fix this problem?

Voicemail

Resolved! Voicemail

Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

Resolved! SIM card unlock PIN

Hi all. I just switched over to Public Mobility and completed activation/phone number porting, etc. However, on power up, my device is asking me for a SIM card Unlock PIN. Any idea where I would find that?

Can’t log in and reset isn’t sending emils

Resolved! Can’t log in and reset isn’t sending emils

Can’t get into account

Resolved! Need help to transfer between public mobile numbers

Hello, I'd like to speak with a team moderator to solve this following problem. I've been a public mobile user for a long time but never registered an account until now. I've always used vouchers to top up my account through 611. However, my old phon...

Time card

Siri put a timer on my phone and now it’s not giving me any time why help

Resolved! Data usage

Data is turned off on my phone. My account shows data usage labeled "Web" How come? and what does that mean.

Google Phones

Hey all! Looking for feedback on where the best deals are for buying a new phone. Looking at the Pixel 5 in the near-ish future! Any suggestions are welcome.

Resolved! Who does public mobile belong to

Is public mobil a Canadian owned phone company

More data

I was with publicmobile for 6years now and heard on the radio another company has a plan for 65$ unlimited calls,text,and data when will public mobile have a plan like this?? Cause my data don’t last long think I got 8 gb. I would be the first to jum...

Resolved! Tranfering my phone number from Koodo

The system won't allow me to submit a ticket to ask the question and the articles are confusing. I want to activate my SIM card and transfer my phone number. I am with Koodoo. I am told I can't and referred to an article that only tells me that:If y...

Resolved! marketing emails

I just received an email from "heats" asking me to enter a contest for an iphone. The link took me to a page asking for payment of $1.00 to enter the contest and subscribe to Influence credit. After 3 days I would be charged $69 for this subscripti...

Resolved! Refer a friend rewards

I know there is a place where you can see the cell numbers you have referred or partially anyway. Can someone please tell me how to find it?

Frequent announcements by Public Mobile?

Resolved! Frequent announcements by Public Mobile?

Hello, Anyone getting unwanted promotional/advertising messages from Public Mobile? One was from 5179, selling old Koodo phones, and another from 5129 asking me to complain about bad telecom service to the CCTS. Not anything to complain about yet Pub...

HUGE KUDOS TO PUBLIC MOBILE MODERATORS

Hello Folks,I will be writing to PM head office about this, but I just wanted to give a shout out to the moderators on this site. They've been really fantastic in helping us support front line service providers who are struggling because of COVID by ...

Resolved! Public Mobile certified pre-owned phones

I follow Public Mobile by trying to log into my account at least once a month to check in on updates happening with the service. I was actually really happy to see that they're now selling certified pre-owned phones. I run a nonprofit for front line ...

Resolved! I got an offer to move to Koodo. What happens to my current balance with PM I move?

Hello, I got SMS offer to move to Koodo from Public Mobile. I have loaded quite a bit of money to PM account. What happens to that money if I move to Koodo? Will I get a refund or will this balance get transferred to Koodo account? Thanks

Resolved! Samsung A51 with older plan

Hi All Current PM customer going to upgrade my phone From what I've read, the A51 is ok on the Public network, but I haven't seen this model from Stapes / Visions mentioned. It says its unlocked. Model: SM-A515WZKA. 1) Would there be any issues if ...

Re: Challenges signing ppl up ??!

Lowering bill

Resolved! Phone number change

I recently set up my daughter with her first phone number. Is it possible to change a supplied phone number to one other than the few suggested ones? For example, I would like her to have one with the same 3 digits as mine and my wife's. Such as (fo...

Resolved! Unknown charges from my bank account

I have no idea what Public Mobile is all about. I have been having $49.35 deducted from my bank account since July to present (November 2020). I don't use a public mobile service and have no idea why I'm paying a monthly subscription. Please help me ...

Resolved! Community reward.. Top 50%

newbie question.. For community reward.. minimum to get a $1 is to become the top 50% of contributor.. that is around how many question or reply per month? I know it is different depends on how everyone contributes.. but anyone can tell me a brief ...