Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I have been trying to view available plans for a very long long time. When I click on plans I get revolving cartoon characters and nothing else. This is reminding me of all my horrific Apple experiences
My credit card expired, I tried to update credit card information. Now it wont accept any credit card I try to add to make a payment! What can I do? this is ridiculous! I've never had so much trouble trying to give money! lol
Hello team, I would like to port my number from Bell to public mobile can you please guide me with the process. I have all the information regarding the account number, PIN, and phone number. Thank you, Akshay
I set up my Public Mobile account yesterday and ported my number from Bell. Everything seems to have worked - the sim card is working, I can make calls on Public Mobile and the phone number listed on my account details is the one that I have ported. ...
Hello PM community! I was recently made aware of the holiday gifts promo by a family member who happened to see it on the website. However, another friend who's a PM member already said she was notified of the promo by email. I'm a PM member myself, ...
Got these text messages:"We tried to process your Auitopay renewal but something went wrong""Ensure that your credit card details and billing address are correct" I haven't changed the credit card, but it was renewed. When I look on the Payment tab, ...
How do I enter the community contest. I already entered the pm contest but can’t find the other one
Hello, I am on Autopay,how do we suspend service as we ago away for the Winter.Thanks
Hi, I am a new community member here . Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages ...
I have 200 mins Canada wide plan ,etc,etc. But I am unable to make a phone call anywhere as I keep being told that I don’t have a long distance add -on. Please help ; I don’t understand this. xxxxxxxxxxxxxxxxxxxx. My wife’s phone is okay! edited b...
When i started with you my billing date was the 25th now it's slowly month by month down to the 19th...wth..why?
Hi Public mobile customer staff, I can not receive the verification code from my bank CIBC, and was told my such message service might blocked by public mobile, this is urgent, please check and resolve it, appreciated
Already have a Christmas contest going https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Holiday-Contest/m-p/628513/highlight/true#M46673
I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada?? Is ha not the case, or why this me...
Put more data in my phone from money in my account
My Pixel 3 has no service with Public Mobile.I have tested two different SIMs. Same SIM that does not work in my Pixel 3 does work on a Samsung phone.Pixel 3 is listed as compatible by Public Mobile. Bands specs are also compatible.In the APN setting...
I changed my billing address and now i can not make my payment
I ordered a sim card a few weeks ago, and I still haven't received it. It's been more than 7 days, and still waiting.
Hello, my acct got logout. Cannot reset pswd, security question failed.
Topped my account using a credit card for $50.00 Statement received shows 56.50. Why is there an additional $6.50 that I didn't authorize?
Hi, I have been out of Canada without roaming (since I´m in Costa Rica). Does anyone know for how long will Public Mobile hold all my unread SMS before I come back? Thx!
Merry Christmas everyone! Just have a question for the free add ons. The 500 minute calling and 2G of data, is that only for the month of December or does that stay on our plan now? Thanks, Kristen
How do I change my email address on my account?
My December plan was charged on Dec 13, 2020 but my account was suspended due a plan expired on Dec 14. Here are the screenshots of my transaction history and the account suspend notification. Thanks for any help!
My sister in law is with bell. She owns her phone but has a monthly plan. She would like to switch over to public mobile and get a plan like mine. How does she go about doing that and what does she need to give them so I can get a friend referral rew...
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