@Tilly1-45 do you have a phone number with Public Mobile yet? If not, and you want to activate with Public Mobile, you need to obtain a Public Mobile SIM card to activate it in order to access a Self Serve/My Rewards account.
If it is showing your account is now locked, you can wait a full hour first and try again
If issue persists, try to use the forgot password link there ( https://selfserve.publicmobile.ca/forgot-password/ ) to try to reset the password yourself. Once a correct email address is entered, you just need to answer the security question you had setup before to complete the self-reset process
If you are unable to reset it that way, you will have to open ticket with PM Support and have them to assist the password reset process
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link:https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".