06-27-2022 08:24 AM
i upgraded to unlimited Canada Us service and upon entering Canada I have no service of any kind
06-27-2022 10:37 AM
HI @trascott
So, the phone status is not even showing connected to Public Mobile?
Make sure you change the Network Selection from any US provider (maybe you used the phone there earlier) to either Automatic or manually select Public Mobile. Manual select would be better
06-27-2022 08:35 AM
More details would be helpful. Is your account status active or suspended presently? How long were you away from Canada? Was your account active or suspended while you were away?
You could try you SIM card in another working phone. That would hslp determine whether hardware/phone issue versus PM service problem.
A few basic troubleshooting advice:
Reboot phone
Network reset of phone
Remove SIM card and put back again.
06-27-2022 08:32 AM
@trascott You were outside of Canada, and now you are back in Canada?
First, does it show ACTIVE in your self serve account?
If Active, try:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If it is Suspended status, you will need to make a manual payment
If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.
Or try
If still issues reactivating the plan, ask CSA for assistance.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
06-27-2022 08:31 AM - edited 06-27-2022 08:32 AM
@trascott hi you just came back to Canada or did you just enter US? without a roaming package your service will not work in the States if you just came back to canada try to reseat your sim and reboot phone