cancel
Showing results for 
Search instead for 
Did you mean: 

Voice mail not working.

Hollinger
Good Citizen / Bon Citoyen

If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number."

 

But if I click "Decline" it goes to voice mail correctly and callers can leave a message.

 

21 REPLIES 21

hTideGnow
Mayor / Maire

HI@Hollinger 

 

Go to this page and pick a VM number in your area (same area code)

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

then try to set the Forward No reply again

 

Dial ‘*61*’ + ten-digit phone number + ‘#’ + SEND

 

see if it works

darlicious
Mayor / Maire

@Hollinger 

Yes please do that and tell me if it works? Even still your question answers my question that I have been trying to figure out for a couple of weeks now? But how do you "click" decline?


@darlicious wrote:

But how do you "click" decline?


HI@darlicious   when incoming calls come, you can click the Check mark to accept the call or X to reject/decline it, isn't it?

 

darlicious
Mayor / Maire

@hTideGnow 

Lol...oh I get it now....dang it! No my problem stems from suspending my $10 50/50 plan (while my CCTS complaint winds its way through the process) for the first time ever and I get that dang message when calling it. Whereas the many, many times suspending other accounts via lost/stolen voicemail works normally?!!

darlicious
Mayor / Maire

@Hollinger 

To reset all of your call forwarding to default (voicemail) dial ##004#.


@darlicious wrote:

@hTideGnow 

Lol...oh I get it now....dang it! No my problem stems from suspending my $10 50/50 plan (while my CCTS complaint winds its way through the process) for the first time ever and I get that dang message when calling it. Whereas the many, many times suspending other accounts via lost/stolen voicemail works normally?!!


HI @darlicious 

 

I think you mentioned the "glitch" too many times.  PM finally close the loophole with your help.   LoL

dust2dust
Town Hero / Héro de la Ville

@darlicious- It just occurred to me - this is a whole new plan that would have reconfigured everything. Maybe that's why it's all different. Do you know if your voicemail thing had worked for other plans?

darlicious
Mayor / Maire

@hTideGnow 

The problem now is the caller needs to persistently enter my phone number until it connects or call one of the other voicemail access phone numbers and enter my number to get the correct message to leave a voicemail....which 99.999999% of callers would not know to do. If @Nezgar calls me then yes they would know how to leave me a message!

 

I still have some testing to do.....unless this is revenge for my complaint?!!🤔

Hollinger
Good Citizen / Bon Citoyen

Solved.

The "When unanswered" forwarding number was set to a Toronto no and not by me.

I'm in the Vancouver area so changed it accordingly.

Rebooted and all good again.