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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pixel 3 and data usage

Hi,I'm having a problem with my data. I rarely use any data at all I'm on the $15 plan but I recently went on a trip to Nova Scotia and halfway through my trip I couldn't send MMS anymore. I couldn't download pictures and I couldn't send pictures my ...

Sim card ordered and paid for, not received

Resolved! Sim card ordered and paid for, not received

I ordered a sim card, paid for it, got confirmation email but it never arrived. I cant start a ticket to reach customer service cause I dont have an account and cant create one.

Resolved! Invalid sim

I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7

Resolved! Re: Plan Expired - Renew Please

Hello Moderator, My plan says that it has expired. And I would like to renew it please, with my original payment on file to charge. Thanks

Resolved! New account but no incoming calls/texts, help?

I'm a new customer as of Thursday. I've activated my sim and requested a port of my old number, it seemed like everything was fine but I've found out today that I haven't been receiving any of my calls or texts. Calling from a different phone goes...

Error Message at Activation, Help!

I got error message while trying to activate my new account, whom should I talk to?

changing plan - blank screen error msg

Trying to change my plan but every time I click the plan option to change it, the screen gives no options then sends me to a new page thats says theres an error and to try and log off/on again. Doesn't do anything. Still showing same msg. How do I ch...

Resolved! Re: Beginner’s Guide to the Community

I need to speak with service agent

Tips, Tricks and Savings.

SAVINGS, TIPS, TRICKS AND THINGS TO KNOW Underlined items are links!Some listings may only pertain to $15 plan only. Any PlanSavings/30 Days/RecurringSavings/One TimeOther Savings Tips & Things to Know Comment Auto-Pay$2 Start ...

Sim card swap - confirmation email not sending.

I recently lost my phone, and got a new SIM card to replace my old one. I've tried multiple times to do a SIM swap, but I keep getting an error right before getting a secure password by email ("Oh no! looks like something went wrong" error). I don't ...

Resolved! Promo

My phone froze when I was activating my account, and my extra 2gb of data for switching providers wasn't added to my account, I didn't know that until today when I checked my account to see my payment date, I tried to add the promotion code and it's ...

Data

Paid for next month of service but data did not start at zero it just stopped

Plan expired, renewed no data

My plan expired then i added funds which renewed the account but now there's no data with the plan for the same $75/90 days. Can I get my data back?

We need Public Mobile App

I have been using Public Mobile before, then Lucky and came back to Public Mobile. I realized it is really hard to track down data usage. I tried many third party apps to track down usage, but these sometimes show inaccurate data. Lucky and Chatr bot...

Resolved! Limits on Unlimited Calls

I tried to call someone from my car today. Public Mobile informed me that I have already used up my available time and couldn't place the call. The recorded voice suggested I buy more minutes. This has never happened before, it is only the 8th of the...

communiction problem

HiI purchased $20 adds-on to be able to have roaming for me phone while i am in The U.S., but apparently it is not working. Any suggestion ? Tnx

Plan change

Need to change my plan but having issues with the "plans" page, trued refreshing and deleting cache and cookies, still a no go

Port number out but keep account and then choose new number

Resolved! Port number out but keep account and then choose new number

I want to port my existing Public Mobile phone number to another provider but keep my account and my monthly discounts and then choose and new number. I'll be giving my SIM (with new number) to one of my kids. Is this possible?Thanks

Resolved! Addons purchased but not showing up

Hello, I purchased some extra data but it's not showing up anywhere on my account and Im still out of data. Anyone know if it will show up on my next renewal or if it should be active right away. Thanks

I

Resolved! I

I forgot my self serve acc

Data exemptions for B.C. firefighters

Out in the field tracking weather, Fire and crews. I find myself burning through alot of data I think during these times of state of emergency the people fighting the fires should be exempt from data use. And not just for weather and fire tracking bu...

Resolved! Reward & Text Msg Confirmation

I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't. So, any ...

Puk code

Resolved! Puk code

So I put a sim pin on my SIM card cuz my ex gf kept creeping and she put the wrong code in to many times and it’s saying I need a puk code... PLEASE HELP!!!

How to change sim card using email

I lost my phone, got a new sim card, trying to change sim card via email it does not allow me the system accepts via phone (but I donot have the phone!) via email stops and say go back to login! tried many times but not successful. Not sure how to fi...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Pixel 3 and data usage

Sim card ordered and paid for, not received

Resolved! Sim card ordered and paid for, not received

Resolved! Invalid sim

Resolved! Re: Plan Expired - Renew Please

Resolved! New account but no incoming calls/texts, help?

Error Message at Activation, Help!

changing plan - blank screen error msg

changing plan - blank screen error msg

Resolved! Re: Beginner’s Guide to the Community

Tips, Tricks and Savings.

Sim card swap - confirmation email not sending.

Resolved! Promo

Data

Plan expired, renewed no data

We need Public Mobile App

Resolved! Limits on Unlimited Calls

communiction problem

Plan change

Port number out but keep account and then choose new number

Resolved! Port number out but keep account and then choose new number

Resolved! Addons purchased but not showing up

I

Resolved! I

Data exemptions for B.C. firefighters

Data exemptions for B.C. firefighters

Resolved! Reward & Text Msg Confirmation

Puk code

Resolved! Puk code

How to change sim card using email

Port out to koodo while using iPhone that accepts ...

Cannot get eSIM – app forces SIM card, website red...

no network service

how can I refer a friend

SIM issue