Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I tried to input the Voucher one day earlier and then Today i did tried to call out but its not working. Please let me know why it could happened 2 times in last month and this month??!! Please verify the PIN code again. Thanks?!
How long does it take to be able to use the sim card after activation? more than 24 hrs passed and my sim card still doesn't work, I am locked out of My Account. All I received is an email about my credit card payment
I receive numerous text messages from Public Mobile that a payment is coming due and a payment has been made and bonus' have been applied. Since I am on AutoPay, I really only want to be notified if my account is unpaid. Is there a way to get rid o...
Pre purchased a 10 day USA data plan to be able to check in for my flight once I got off a cruise ship in Bar Harbor Maine…tried several times to access internet and nothing worked, phone displayed T-Mobile as service but nothing. Had to find wifi t...
I purchased a refurbished iphone XR in late January 2022 and it has completely died. There was a one-year warranty. How do I go about getting the phone repaired or replaced?
I have activated my public mobile SIM but i didnt reply YES to the number transfer request SMS from my old provider. Please help me send the request again. Thank you.
I have a ticket reference that I wonder what status it might be at.. It is number xxxxxx. I am new to this and didn’t want to miss the time line. Thank you D.
I'm very frustrated right now. My phone hasn't been able to make nor receive phone calls since Thursday night. Mobile data is still working though. I've tried rebooting the phone, re-inserting the SIM card, tried putting the SIM in another phone, and...
My phone account was suspended for a month for non-payment. Made credit card payment yesterday. Phone is still not working. When I tried to sign up for reward it said, my email and phone number do not match?Could my phone number have changed?
Can anyone help me? Every time I click on plans or add on my screen says error and logs me out... It has been like this for years. Last time I posted here and someone else updated my plan. But I'd like to be able to do it myself. Also I am out of dat...
My phone was stolen today and my sim card was in it, so I bought a new sim card and I am wanting to keep the same number, but I don't know how to do this because I do not have my sim card. What should I do?
It hasnt been more than 7 business days yet— however ive read a ton of reviews of people saying that their sim hasnt arrived days past that mark!! under my tracking number it says the following “NotApplicable/Nes'appliquepas” im a little worried! if ...
This is freaking frustrating. My son is going to US for three weeks and I am trying to add US Add one, and no way I can talk to an agent. If no one contacts me before Saturday evening( that is tomorrow) I will cancel my two public mobile connections ...
I ordered a SIM card and I am trying to put it into am IPhone 10. It seems to be a bit too big. Just wondering if i can take this SIM card back for a smaller one?
Hello i had to re register. I put in my wrong email the forst time and now i cant get my sim card or anyhting to work as it sent the notifaction to the wrong email
