original email used to set up account

[marekdurkalec]

few years back I had to create new email to set up my sons account(my own was already in use with PM). Now it's time to update credit card info but i can not remember what email was created at a time of a set up. Any help appreciated.

[softech]

@marekdurkalec   You can open a ticket with PM Support to change the email address to your current one

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[RossN · Accepted solution]

@marekdurkalec Hi if you can’t remember the email you used to set up that account contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply