Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't send or receive SMS after transferring number to Public Mobile

Hi! I'm a brand new customer and I just transferred my number from PCMobile to Public Mobile. The number transfer seemed successful as I could make calls, but texts I send aren't delivering and I can't receive any. It has been one week since I transf...

Resolved! Activated SIM not working

Hello, I received a SIM from Public Mobile and activated it yesterday (including a request to transfer my number from my old provider). Today my SIM is still not working. I believe this could be due to at least 2 things: My old SIM was not inside my ...

Public Mobile Payment Vouchers ... expiration?

I've purchased many of these over the years. But I usually entered the secret code to redeem them within hours, sometimes within a couple days because Self-Serve was being glacial or I just forgot they were in my pocket. I'd like to offer some as "gi...

Are These Problems Exclusive to PM?

I should start by saying I love PM for their affordable, no-frills plans and simplicity—this is why I originally chose them. Secondly, I should mention I'm currently on the 3GB plan and my phone is the Ulefone Note 9P. And finally, I should mention P...

Samsung S7 status bar showing provider?

Is there a way for provider's name (PM) to be shown on Status Bar on Samsung S7?It will be helpful to quickly know when phone is connected to network having PM name there and not looking for tiny signal symbol.

Resolved! Fake calls

I am getting fake calls for my number that I am called them

Resolved! Activation publicmobile personal account does not work for certified phone order account???

Ordered a phone from Publicmobile online store today and tried to log in via my existing mobile account.The store does not accept the log in. Have to create a separate account???I'm confused...

Resolved! How can I cancel autopay when out of country

Hello, Anyone know how I can cancel autopay on my phone, when I'm out of country without service and cannot get a confirmation code to set up an account? Is there a phone number I can call? I created a support ticket, but it's been more than a week w...

Resolved! Receiving SMS overseas

Does the Public Mobile plans include receiving SMS messages overseas, specifically in the Hong Kong/China area?

System time slow by 1 minute

So weird....starting this afternoon I noticed that the time on my phone is 1 minute slower than everyone else on other networks I have been texting. I checked current time and indeed I am 1 minute behind. I checked to make sure time is set to autom...

Re: Beginner’s Guide to the Community

Hi, I've been using Public Mobile for a while now, and I have a complicated issue that I would like to bring to the attention of a customer service representative. There is a bank employee who I am the client of, and is currently helping me resolve a...

Resolved! Activation for a specific number

I was able to get a new number that i like... after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back??

Resolved! i want to give public mobile to let me give my new card number

to make a payment on my account with my new master card number

Resolved! No SIM card was received after payment

I bought sim card online on October 26, but I haven't received it yet. I would like to know how to solve this situation.

Resolved! 90 day plans

I am on a 30 day auto pay plan. However I noticed a 90 day plan option, but cannot find it?

cannot connect

no one in my houshold can send or recieve calls there are no alerts for my area. what can I do ?

Renewal date keep changing

Resolved! Renewal date keep changing

Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

Resolved! Cancel autopay

Hii… i have a number associated with my email.. its a number for my father in law.. and now he is out of country… so i want to cancel the autopay…

Resolved! Us calling and texting plans

The conditions state that I must have a roving plan, what’s this?

Resolved! Add ons

I purchased the wrong addon but then corrected it with the correct add on to text and call from US but cannot send texts. You took both the 10.00 and 15.00 from my credit.

Resolved! Roaming

paid for 10 day of roaming text/talk. Account debited. Never appeared. Desperate no service in usa

Resolved! Re: Payment

My acct is suspended, my MC has been compromised and waiting for new card, I did send info on this awaiting my card to update info

Resolved! 1GB add-on

I purchased a 1GB add-on in September and it carried over to October i see that it is still active. How do i deactivate it?

Resolved! taxes on phone bill

Hello, I currenly have the $25 plan with $5 worth of rewards that I got recently. It used to be $4 rewards.I live in Calgary where sales tax is 5%My bills have been $23.52 for the longest time and most recently it was $22.40I am wondering how much ta...

Resolved! $0 holiday give away package

Hello, how can I get the free 500 min international minutes that is for $0 promotion offer holiday giveaway? Can someone help me in that regards.