Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
While I am not driven by dates or remembering them I continue to feel that I am in a poorly managed environment in regards to the Community Rewards system. Last month my rewards Account showed $5. Then it seemed that a couple of weeks later I receiv...
I have already paid for the plan but there is no signal on the sim card, this is not a new service I was already using it in the past but now when I try to use the phone it was not working.
I can make outgoing calls, but all incoming go to voicemail.DND or airplane are not on, no blocked numbers, no call forwards, have reset phone and tried reinserting sim.
I have problem since this morning in receiving calls. Notice they all forwarded to voice mails.I tested it by using friend's phone to call me and found I have no display to alert me the incoming call.It was okay last night...
Just bought this phone from Public Mobiles pre-owned phones at the beginning of May and it is not working properly. There is no physical damage to the phone but my screen keeps flickering randomly and even going completely black. I tried the volume u...
Hi, for Unlimited U.S. Talk and Text Bundle, is it for use when you are in Canada, or when you are in the U.S.? Confusing!
I miss the 90 minutes window to accept to change my phone number and now it doesnt work when I click to change my number. I tried many times and I dont receive the text anymore.
Hi I did not fully transfer my phone number, and I cant send or receive text messages and its been over 90 minutes
I was late by a day on my auto enroll because my card declined. I reactivated with a new card and my $3 that was deducted each month dissapeared. I had gained this when I signed someone on. How do I get this back?
I don’t see the credit of $10 that was promised when I activated a new sim card through the friend Refferal program. Where is the $10 and where and when should I see it in my account.
Hey there. I just started to notice over the past couple of months that my iPhone 8 plus would randomly drop calls and the LTE signal. Sometimes for just a second or two, but now it seems to be completely cutting me off for a minute or more at a time...
Any idea why I can't get into my rewards account on my android anymore. I used to be able to do it with no issue, but the last month or so, I always get this message. Doesn't matter what time of day it is or which browser I use or if I use incognito....
i am on the basic plan. if i use up my basic monthly 100 minutes canada-wide talk, will the 500 one time int'l LD bonus minutes we got in december kick in or do i need to buy more canada-wide talk minutes? thanks. bruce
I have reset Autopay on my account after changing credit card. Now, I see two charges, one from autopay and another one which transferred $25 to my balance. Need that $25 be refunded. Also, I am charged $27.75 and $25.53 on my credit card. I used to ...
I've pulled up my phones data usage screen and the usage my phone is showing isn't the same as the public mobile data usage. I have used less than half the data this month that public mobile says I have and I rarely go over my data so obviously there...
I'm a Telus customer. I want to switch to Public Mobile while keeping my phone number. How should I do it?
HelpMy son's phone renews monthly and within an hour of it renewing he receives a text message saying that he's used 75% of his data (even if his data is turned off). Is anyone else having this issue?
My account got suspended so I tried reactivating, there's enough money in my account it just wont go through, I feel like I've tried everything, I've added a dollar into my account, and I tried suspended my account through lost/stolen phone and react...
I Lost my SIM. I have gotten a new one already! What should I do to get my number?
Hello, I have tried the removing sim card solution, but I still have the same problem. Could someone please help me.
I paid $40. I gave permission to my previous provider, Freedom, to release me to Public. I am not receiving calls or texts, I can only call out and not everyone gets my texts, and my speakerphone has disappeared from my phone!!
I lost my credit card that was linked to my public mobile account and when I link another credit card I saw 2 charges from public mobile.
I need to know if public mobile supports this frequency GSM 900/1800 or 2G unless those are both 2G already yes I read the section where it said 4G etc etc however I need confirmation. Is it just 3G and up?
Hi,I’ve been paying $19.21 monthly (tax in) but in May, I was charged extra on the same day for $28.25. I did not add on any features and I couldn’t find out why in My Accounts. I couldn’t get through to anyone in the chat bot either, so any help wo...
Am I missing something or is the Public Mobile website really not optimized for mobile use and is there really no mobile app?
HiI got my 13 yo daughter a base plan late last year and told her to keep her email and password somewhere safe so that in the future I can bump up her data etc. I'm paying her monthly payment with my credit card.She lost both the email and password ...
Hi, I forgot my email and username, and haven't been able to get it back. I submitted a ticket, but it's referring to changing my password, not my email on file.
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