Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Now that Public Mobile offers 4G. Does the following 3G coverage (from Terms & Conditions) also apply to 4G? Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, custom...
My account was suspended today due to CC not working. I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't. I am ...
This not a big deal, I'm just wondering. I had a mobile number with another provider. I switched to Bell and did NOT have that number ported to Bell and was assigned a new number. I then cancelled my Bell account. I'm now waiting for my Public Mobile...
Hi, I am trying to port my Public Mobile number to Freedom, and my PM plan is still active. However both times Freedom made a request to PM, it failed. When I asked a support agent from Freedom they mentioned that Public Mobile is claiming my number ...
i have a spare sim card from public mobile, I tried to register a new account. it won't let me. how come??? i tried few credit cards, none working.
Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.Could you please help me to transfer my number from Ko...
How can I disconnet my Voicemail?It's include in my plan but I don't need/want It.
my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address?
I need to change the email on my account and I need to change my plan as well.
Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...
I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?
Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber
phone won't recognize sim card number, so can't unlock phone
Everytime I attempt to submit ticket, it indicates an error. I am able to verify my acoount, but encounter error when submitting
I no longer have access to my email acct that is registered here how can I change it to reflect current email
Just getting the message "Oops! Something went wrong, please try again later" and I've been trying multiple cards for the last few days, all are failing. The help ticket system let me write the whole ticket and fill out the form and then just said "E...
I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me
Hello-i have been a Public Mobile Customer for several years. I used to be on automated payment from my credit card every month. My card has not changed nor has it expired.I can’t sign in to make a payment.When I try to sign in it tells me it will se...
Hi, I usually pay my bill at a cell phone repair shop, this month the clerk was busy so I bought a prepaid voucher for Publjc Mobile from 711. I registered the pin provided but my cell phone plan hasn't been reupdated. Not sure what to do...
I currently have a contract with public mobile. I recently purchased a temporary SIM card for a short oversea travel with a different carrier. To use this card, I need to make sure that my phone is unlocked. How can I unlock my phone to temporarily s...
I got text that there is some problems going throw with my payment! I checked everything is same but it didn't renew my data and plan for this month.
Hello Please grant me the common courtesy of explaining to me the specific directions toACCESS MY TWO SELF SERVE ACCOUNTS so that I can continue to make payments, add money to my accounts, determine my phone call details and data usage.I have managed...
Hi, I've upgraded my plan to 4g, payment deducted but it is still on 3g speed. Under self-service it shows new plan name correctly. Tried to submit a ticket to support it shows "There seems to be an error submitting the ticket"
Tried to reset password but never received a verification code. Then attempted to submit a ticket for a callback but that too failed. Deep sigh
Hi all,Anyone in the Atlantic provinces having an outage? I don't have any mobile.
Payed for my plan but my data isn’t working and the money left my account
I have tried adding a payment card since the website has changed and everytime it tells me “oops! Something went wrong, try again later” my plan resets tomorrow and I can’t pay, why won’t they take my money臘
I forgot my password, made too many login attempts, and don't receive any codes when I try to reset my password using either my phone number or e-mail. Help!
Hi,My account was deactivated though there were funds in the account to pay. And I want to know if my plan was migrated to a new plan. Please can someone help me on the same.
Hello, I need support to contact me. Website will not allow me to submit ticket and I am unable to renew a plan. I require immediate assistance, please.
