FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53537 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61777 Views
  • 186 replies
  • 31 Bravos

Outgoing minutes for my account is not accurate

Hi,  The outgoing minutes for my account is not accurate and I want a Public Mobile Support person to look at it?  How do I file a Support incident and talk to an actual person to get this issue rectified? Has anyone else had this issue?  The outgoin...

gfarnell by • Great Neighbour / Super Voisin
  • 735 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage

Hi!I am currently using 3GB at 3G SpeedUnlimited Canada-wide TalkUnlimited International Textwith Promotion 2GB bonus for 12 months I used all 2GB of data from my promotion bonus.but somehow after that, I can't use the rest of the 3GB of data.  

jindo1574 by • Great Neighbour / Super Voisin
  • 961 Views
  • 4 replies
  • 0 Bravos

2$ auto pay rewards not applied

I have the 25$ plan. set up auto pay. I receive a text each month saying there were 2$ rewards applied because of auto pay. but it was never applied and I continue getting charged 25.99$ per month. 

haiyunx2160 by • Great Neighbour / Super Voisin
  • 442 Views
  • 2 replies
  • 0 Bravos

Roaming and payment

Hi, I'm abroad in Europe and my phone is not working here. Two questions: - Is there a way to activate roaming on my phone?- Will my automatic payment be processed on time? I'm away for about 1 month. Thanks,Catarina

catacohen by • Great Neighbour / Super Voisin
  • 1119 Views
  • 7 replies
  • 0 Bravos

Resolved! Need get in my account , pay my plan.

I was late putting my $25 plan on. If I don’t get help I’m switching carriers this Thursday. Not right I keep having ask for help get into my account. I don’t even get reply back.

Mckaydavid by • Good Citizen / Bon Citoyen
  • 1105 Views
  • 6 replies
  • 0 Bravos

out of minutes

I seldom use my phone but for some reason, it will say when I am trying to phone you have used up all the minutes. As I said I seldom use  the phone.  when tis happens on the job site. it is very annoying.  solutions??? 

cjshepard by • Good Citizen / Bon Citoyen
  • 1151 Views
  • 5 replies
  • 0 Bravos

My plan

My card was upgraded and I was issued a new card. I cannot see the option to change to my my new card is not available any more , I bought a voucher for now

Hassan2 by • Good Citizen / Bon Citoyen
  • 948 Views
  • 7 replies
  • 0 Bravos

Locked out

@ Moderator I forgot my email address. Unable to log in to my account. Please help   edited by computergeek541:  The username of Moderator doesn't belong to a moderator/CSA or anyone else employed by Public Mobile.  Please do not provide information ...

Resolved! Activated a USA Add-On to early.

Hi All, I added a US Roaming Add On, but I won't be going for another week.  How can I change it so it starts next Wednesday, July 13, 2022, instead of today?

sherma_howe by • Great Neighbour / Super Voisin
  • 1264 Views
  • 9 replies
  • 0 Bravos

Updated data plan not showing

Hi, I upgraded my plan to 10g/mth after I used my 1gig 5 days ago. I currently still do not have data - even though my account shows i have 9gig left. Any ideas?

Andes99 by • Great Neighbour / Super Voisin
  • 1263 Views
  • 9 replies
  • 1 Bravos

Resolved! Bonus/promo data add-ons

Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his ...

Unknown by • Good Citizen / Bon Citoyen
  • 1851 Views
  • 8 replies
  • 0 Bravos

Resolved! Card expired

Hi, Why did  I receive a text message so many times say " Our records show that your card has expired, to avoid losing service upon your next renewal, please adjust your payment details by logging into your public mobile account.. ?

Vanessa by • Great Neighbour / Super Voisin
  • 673 Views
  • 3 replies
  • 0 Bravos

IS THIS COMPANY A SCAM?

I cancelled my account and you are still taking money off my credit card.  I have tried numerous times to get in touch with customer service which is very hard since my account has been cancelled.  Is this company a scam or what?  Help me talk to an ...

Resolved! Locked iphone

Phone is locked cannot remember correct phone code. Don't know why it locked.It is asking for a 6digit passcode which happens to be on the data in the phone.I understand that only the carrier (public mobile) can unlock it. Using the apple restore rem...

Jleonab7 by • Great Neighbour / Super Voisin
  • 1010 Views
  • 4 replies
  • 0 Bravos

Over charged and account set to autopay without my permission

I have not used my account for at least 6 months. My account switched to auto pay automatically sometime in May/June 2022. I was then charged for June and then July. 1st question is why was my account not auto suspended after 90 days of no payments? ...

PeterS2 by • Great Neighbour / Super Voisin
  • 907 Views
  • 4 replies
  • 0 Bravos

Resolved! Port request

Just got off the phone with my old carrier because I have been unable to receive any phone calls since switching to Public Mobile. Bell told me the “port request” was unsuccessful. How do I get Public Mobile to resend it to Bell??? I NEED to receive ...

CourtneyHP by • Great Neighbour / Super Voisin
  • 707 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund for SIM card order

Hello, I ordered a SIM card online and would like the order cancelled and to be refunded please. The order number is 296392

H4ttieF1tz by • Good Citizen / Bon Citoyen
  • 1466 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone Cut off when returned from out of country.

My friend was in Mexico for 8 months. When she returned, she found out that her phone was cut off nothing was changed on her credit card. She really needs her phone number, as she has business cards with that number. Please help. 

Christinepro by • Good Citizen / Bon Citoyen
  • 2143 Views
  • 14 replies
  • 0 Bravos

Resolved! Activated

Gave wrong meid number how do I contact to give correct number

Pamelaj52 by • Great Neighbour / Super Voisin
  • 630 Views
  • 3 replies
  • 0 Bravos

Resolved! Order cancellation

I ordered a sim card yesterday, and I want to cancel it and get the refund. My order number is 296339.

wonbin by • Good Citizen / Bon Citoyen
  • 1484 Views
  • 8 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.