Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The struggle to get any assistance to resolve the problem of having my daughter's phone disconnected because we can't log in to pay the bill has taken up way too much of our time. We are locked out of the account, but the only way to get back in invo...
Getting this error on my phone as of about half an hour ago.I've tried:- Resetting the phone- Removing and reinserting the SIM card- Checking my account status - it shows Active Anything else I can try? Thanks in advance for the help.
Hey Everyone! So I recently (3 months ago) moved my plan to the 4G, because it was more data and the same price I was already paying. Thinking this is a win win. But I have had so often "No Service." I have been with Public for 4 years now and always...
It was really frustrating - I did add on for 1GB and paid - I did everything possible - Switching off the phone ( Iphone 11 ) , Resetting network settings etc. Maps did not work - Browser did not work - just circling ..... is there a way to get the...
Not sure why, data usage is never update since I switched to 4G package. Last month I even used up my 1.5G addon data, which I always keep as back up. This is no good.Has anyone experienced the same issue? Thanks.
I'm trying to put my old SIM card in a new phone but it says the SIM card is locked. What do I do? I do not have a SIM passcode.
Just tried to access my main user profile to check my usage/bill. When I logged in it came back as something like "page does not exist" with a Telus url.Anyone had similar or know how to remedy?
Lucky mobile has requested I speak to a public mobile service person in regards to completing my lucky mobile to public mobile number transfer.
why doesn't public mobile accept my credit card now when always did?
Did my US Talk Text Data get added to my account? Can someone please tell me if my purchase when through? I had $70 in my account and I purchased the $20 add-on but the site said Ooops something went wrong?? But the payment of $20 was taken from my $...
Someone had said something, somewhere, weeks ago, about a chat bot that let's you make a one time payment ... But does it allow *custom* one time payment, below what is due? Is there a way of doing this apart from physical voucher (and even that is a...
After being forced to wait for an additional 20 days for my pre-owned phone due to a lack of any notification about where it was, i was glad to finally go pick it up.However it is complete junk and does not have a properly functioning screen. I can't...
Seeing as public mobile is a part of telus (I think?) will public mobile also be adding the fee? Or maybe it is there already? As of October 17, 2022, TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Proces...
I've been pretty happy with PM for the past 5 years or so. But I currently have a 3G $25/mo 1GB data/mo account. To move to 4G would mean going to $37.50/mo. and getting 2GB/mo. of data, which I don't really need. Bell offers 4G @ $30/mo, with 1GB/mo...
...can I then get the "additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online."Or would I need to be a TOTALLY new customer for that?
trying to set up a group chat with my kids. I can receive group chat messages but my responses seem to get hung up in "sending" mode and eventually fail. Not sure if it is the public mobile network or if it is my phone, Unihetrz Atom L or if there ar...
I was brought to registering because i want to make a pmt on my account but it's saying mu pin is wrong, i wrote it down on my sim card card as soon as i set it.
I went to a Telus retailer to get a SIM card. He gave that to me and then also asked if I'd like to purchase the $25 prepaid plan to go with my SIM. I was not importing a new number - I am starting from scratch. When I go online to activate my new ...
I change my plans to 4g network with 20g of data. My network is still slow and drops connection all the time! I have 3bars! I have reset network and settings and still slow or not working! I work from home and need this to be fixed ASAP! As well when...
How does one renew a charge card when I cannot login?
I am still waiting for a number transfer from another company is there anyway to reset my account and ask again?
My credit card expired and now to reactivate I have to contact support. Each time I try to go through the steps to reach a customer support agent, the "submit ticket" button is always greyed out. How can I reach someone to reinstate my service. i d...
Looking to change my phone. Can anyone please advise whether the Nokia 6300 4G is compatible with the public mobile network?
I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me?
I payed for u.s. calling and texting but its not working for me to call or receive phone calls
I renewed my plan for the 50$ 10g at 3G then noticed the 55$ for 20g at 4G just having renewed my plan I chose to change plan on renewal date. I also did the same for my wife now I noticed the plan is not available and my new plan account says my new...
I try to call my cell phone through my home phone (provided by CIK), however the call can't get through. Sheng
