Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Why does Public mobile not offer all the choices available in their self serve service. I have been in the US over a month for circumstances beyond my control. I am a heavy data user.I would like to see all options available . Please Thank you
Hi, my brother in Ontario asked about my Christmas bonus gifts from PM and I said I didn't get any, and he was surprised by that. Should I have received something? Does it vary by province? I've been a customer since Dec 2021. Thx!
I lost my phone and have a new SIM card which I'm trying to activate using my number from the lost SIM card. When I try to login to my Public Mobile account, it asks for 2FA with either an email or my phone number. I can't use the phone number becaus...
I will be out of Canada for a month and I want to stop using my sim card for one month. Hence, I don't want to get charged for that month. Is it possible? If I don't pay the fee for a month, in the next month, will the bill add up with previous month...
I switched from Koodo to PM for better plans and the more cost effective option for roaming while in the US. Looks like making voice calls in the US is more of a challenge as att and T-mobile no longer support 3g service and relying on T-mobiles 2G s...
I have moved to bell provider and need to port my number. I have requested this a couple of times from PM but no one has gotten back to me. Can someone please do this for me?
I attempted to change my plan to $40 a month from $35 before my prepay went through but I didn’t make it in time and it was hard enough changing the plan to the $40 so after I did and paid then I noticed in payments that I had already paid for this m...
My family has moved 3 accounts from Koodo to Public. Everything was fine until my sons attempt yesterday. I need to port his number and no one has replied to my ticket request. Koodo prepaid so have to have a CSR do it. Each time I’ve got a reply wit...
For thr past 2 months I've signed up for the 4g plans (black friday, boxing week deals) to take effect on the next billing date but every month I check and I'm still on my old 8.5g 3g plan for 50 bucks. Why does this keep happening?
I tried to port a number from my fido tablet to Public mobile and I thought I was successful however it looks like my fido account is still active and I just received a bill. The problem was that i didn't receive a text to confirm the port. Fido sa...
When I activate my phone card, I can’t pay saying “ wrong information “, but I already tried too Many cards, still not working. The paying system has a problem?
Shoooot - so annoyed with myself. I'm from Canada and I'm travelling in the US right now. I bought one 3GB US Data add-on ($25) and a 1000 Minutes US Text-Talk add-on ($15).I just realized that my plan can't use either of the add-ons because it's the...
I just opened an account and I'm trying to fill in the address but it says "invalid city". It doesn't make sense to choose any of the options that are on the list because those would not be correct for my mailing address. Is there a way to get the li...
Hi, I bought a phone through bell but returned it and wanted to come back to PM so they canceled my services from bell but now my sim is not working at all. They said it will come back to the previous provider or be lost. My number is very important....
my son lost his phone I have no idea if he has an account how do I stop service to his phone number? Is there anyway to speak to a Public Phone representative? Thanks M
I am currently a public mobile customer( I have been for about 3 years now) but unfortunately Public Mobile does not currently offer Roaming Internationally. I just purchased a plan from Koodo Mobile with another new phone number.(Because they have i...
so re-porting in to PM started over again. and i can temporarily place call but not receive it, utill my port in finished I was given a new account number, but how to register again(the previous account was not valid ),there is no option without ne...
Hi there,My dad still didn't get the text message for the Holiday Giveaway 2022. I created a post back then and someone told us to wait until Dec 15th. He still hasn't got the 'Holiday giveaway of 2gb data and 500min international call' text message....
