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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto charged unnecessarily

Hi,My card was debited a charged of 35.76 for period from 24.11.2022 onwards.I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx. I am requesting for a refund. And please do not charge me again for future.

Refer a Friend promo discount not applied

I used a refer a friend code when I signed up but didn't receive my one-time $10 off my bill. When will I see this applied to my account?

Resolved! Outgoing Calls

I have outgoing calls showing in my P.M. account usage history that I did not make, from a number I do not recognize. There is no record of these calls in my phones call history but they show in my account. They vary in length from several seconds ...

Return a phone

I was wondering how does a person return a phone if they wanna get a refund that I just got in the mail.

Resolved! SIM card

Help please. is there anywhere to buy SIM cards in store anymore don’t want to wait for online order?

Resolved! Lost my SIM Card...sort of...Help!

Hello All-I really need your help!...Today I bought a brand new iPhone from the Apple Store! yay for me!? I traded in my old iPhone and in doing so I/we forgot to remove my SIM Card from my old phone... The Apple Store is 45 mins from my house and I ...

Resolved! Phone Cannot Send SMS Texts since changing to 15GB 4G Plan

I changed from at 5GB 3G plan to a 15GB 4G plan on November 22nd and since then I am unable to send SMS. The following works fine:- receiving SMS- Data- CallingThe only thing that is not working is sending SMS. I am trying to fix this before the New ...

Changed plans twice but didn't work

I changed my plan in November and December from $35 to $15/month plan. Both times it didn't change and I was charged $35. I need to get it reimbursed and change my plan please. Thanks

over charging

you did not apply my loyality $5 and pre-authorized payment $2 on my public mobile account for few months ,you charge me $25 plus tax what is not right

Resolved! Data usage

My Data usage shows I am 59% through my data usage on 2GB bonus that was added just a couple days ago. My phone says I have used much less than 1GB. Why does the account not show accurate information?

Resolved! 12g Bonus is it Automatic

When you get a 12g bonus do you have to put in a code every month to keep the Bonus or is it automatically moved over each month.

I was billed twice

I changed my plan to $40 a month for 14 gig of data, but my account said I have 5 gig of data. And I was charged $40. So I tried changing to $45 20gig of data a month. And I got charged another $45. So as you can see I was charged twice. How do I get...

Resolved! Plan Change

I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change. I am just wondering what's going on with my plan!

Resolved! Until now I have not received the Holiday Giveaway Gift.

Resolved! Holiday Bonus

I have not received the 500 international call minutes yet.

Resolved! Miss the holiday bonus

Hi, I don't see the 2GB holiday data bonus in my add-on. Can you help me to fix it. Thanks.

Resolved! I’m in Arizona and can’t add U.S. roaming.

It worked fine for the first 10 days. It says it worked, but it didn’t.

Resolved! Porting Number

How long does it take to port a number from another Provider (Bell)

Resolved! My Account

Received a text to say automatic payment not received on second account. Now I cannot access this number on my plan to update or check payment issue. It appears account is suspended, how do I re-activate??

Resolved! US roaming issues

I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is.

Transfer Phone Number issues

Good morning,I am having issues when trying to transfer my phone number. I am unable to select "old service provider", theryis no drop-down menu and when I paste "Koodo" it locks.

Resolved! Need international call

Hello I am planning to go outside Canada so is there any service that I can use my call from outside Canada? if yes please do that for me. Thanks

Resolved! I need a monthly statement sent to me.

How do i get a monthly statement or bill sent ti me.

Resolved! Need an accnt

Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to ta...

Resolved! Can you remain active on pm community

Can you stay active on pm community , with out an account ?

Resolved! Purchased Wrong Add-On

Hi Public Mobile, I am a long time customer of yours. I recently purchased a US- Data Roaming add-on and I realized it wasn’t enough to cover my travel. On December 27th, 2022, I tried to purchased additional add-on for the trip but I just realized I...

Resolved! What happens to autopay after deactivate

I switched my public mobile number to another carrier and I was unable to login to my public mobile online account. I still had autopay setup before the switch. Will autopay be cancelled as well as the account is deactivated?

Resolved! Payment

Hi,I set up preauthorized payments on my account.On my public mobile account it says that it went through but it is not showing up on my credit card and it has been a few days already.My public mobile seems to be working fine still.

Resolved! Port

I just texted YES to my old provider to transfer my number. How long does it take to receive a confirmation text that it has gone through. I've been waiting about 15 minutes now.

Resolved! Promotion

I did not receive the text message for the December promo of 2 GB of data and 500 international minutes. How do I get these?

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