Community

Sign in help

How do I sign into my account?!?i need to update my payment Info.  Edit - thanks for all the responses with the obvious answers! Turns out my problem is my ancient iOS. The log in page was displayed WITHOUT the actual sign in button to click on. 勞

SIM won’t work in new to me used phone

bought a phone from my local facebook marketplace everything looked fine it reads that  it’s public mobile when I plug my sim in but it won’t connect to give me service, when I click into network it says phone it allowed but shows me my carrier and a...

Account

how do I find out my usage 

didi not get wifi in Whistler, bc

Data Usage

why is my data usage record not corresponding to filter setting for periods (eg. 15 days, 30 days, etc.)?  All I get is one page of data days for a one week period.  

Picture download with texting

Intermittently I cannot receive pictures via textingI can send pictures, I can receive some pictures, while a few other pictures sit as a download, pretty blue circle rotating saying downloading, and haven't been able to download certain pictures for...

Porting a number

Hello! I am trying to port a number from Public Mobile to Shaw, and the Shaw agent asked me to contact Public Mobile and let them know to accept the request manually. Would anyone be able to assist me with that?

Am I the only one that can’t log in?

Hi, I need to log into self serve, and I keep getting redirected to a Telus chat bot that tells me that I need to submit a ticket to get a username because my saved information clearly doesn’t work at self serve anymore. This is extremely annoying - ...

Roaming and Unlimited International text

Hey, if I already pay for unlimited international text here in Canada, would it work when I go to the US? Or will I have to also pay for US Roaming for text?

855 scam calls in Chinese daily

Is anyone getting 1 or 2 calls from an 855 toll free area code every single day with a prerecorded Chinese voice? Really annoyed by this. Is there anything PM can do? I'm assuming not. I just now enabled blocking of spam, scam. & suspect numbers. Doe...

No more US calling plans?

I would like to upgrade to 4g but none of the new plans seem to have US calling listed. Will I lose my US calling with the upgrade or is this just a labelling error? 

Can not access my account after several successful password changes

It is becoming super frustrating and annoying for over 1 week, and no one can fix this issue.I have tried from different computers and different IP addresses to reset my password and log in to my account, and no luck, and t looks no one can fix this ...

Plan not changed

I paid for a new plan and the charge is on my visa but when i just signed into my account it is showing my plan as the same old cheaper plan

Can I use the same Credit Card to pay for multiple accounts

I'm setting up 5 phones on Public Mobile and all accounts will be paid for using my credit card.  The 1st one (mine) went through fine but when I try to setup the 2nd account (my daughters) it won't accept my credit card.  I get the following error m...

Withhold my current plan for 5 months

Can I withhold my current plan charges for five months because I am outside of Canada for five months?

Data plan change

Public Mobile randomly changed my Data plan from 3GB to 1000 MB ...  has this happened to anyone else. My account is still active..  no payment issues. 

How do I get support?

I have a new e-mail address, and my credit card number needs to be changed as I have a new credit card.

CS_agent

Hello, I moved back in May and needed a service provider that was close to my new location. I transferred to Rogers. The port of my phone # did not work and Rogers blamed Public Mobile and I would have to contact you guys to get it worked out. As thi...

Text mess

I have been having problems all.day texting I can receive but I cant send 

voice mail

I cannot access my voice mail. I have tried every combination of my passwords with no success.

changing how auto pay is taken

My credit card went missing and I'm waiting for a new one. Id like to auto pay thru my bank. Account is locked since credit card didnt work 

Transaction category on my credit card

Hello,  When you process the payment, please use the Bill Payment as a transaction category instead of Other.On my credit card charges should appear as a bill payment and not as other. I spoke to my credit card and they told me that it has to be fixe...

I can not connect with public mobile to pay

My pre- authorized visa credit card  was updated by TD bank. Public mobile suspended my phone. I spend week already to enter new credit card: and no way. Today my day of and I am sitting 6 hours already  to do something and no person to talk: no way ...