01-20-2023 06:00 PM
I have recently opened a Public Mobile account and it was activated. The service is the 3G $15plan. This should give me free texting, a small amount of call time and a small amount of date. However, there are a couple of problems.
If I send International texts, they are shown as either "Received" or "Delivered". However, the recipients (I have tried several in the UK and France) don't receive the texts. Sending texts to another phone in Canada is successful.
If I try to phone (voice) with from another Canadian cellphone to the cellphone with the new account (both with Public mobile accounts), a service message is sent to me, saying that the customer cannot be reached. If I phone (voice) from the new account to another cellphone, the call goes through correctly.
The only thing I have done to try to solve this is check that the APN is correct and it is.
01-24-2023 05:09 PM
@AnnNina you checked the Community inbox??
it has been over 48 hours if still no reply, please open ticket again. Better to open use Chatbot as you will have a ticket number
01-24-2023 05:02 PM
I have heard nothing from any CSV_Agent since I raised a ticket on Friday. Is this delay to be expected?
01-22-2023 03:19 PM
I have been doing more testing. For a different phone and SIM card (also Public Mobile), I can send and receive international texts. If I put this SIM card (nano) into the problem phone (with a converter because of the micro SIM required by the older problem phone), when I power up the problem phone, the system says "No SIM card". So, perhaps the phone is not connecting to the SIM card contacts.
The problem phone always worked for International texts with my previous provider (Rogers) and it will still send and receive texts to Canadian numbers.
I have put everything back to what it was originally and the problem remains. I think that I have exhausted any testing I can do and I am now awaiting a response from a CS_Agent.
01-20-2023 07:54 PM
01-20-2023 07:53 PM
Thank you for the heads-up.
01-20-2023 07:52 PM
Thank you for the instructions about how to change the default messaging type. Unfortunately, the phone is running Android 6.0 (a Moto G2). I know that it should be replaced for a variety of reasons; security, memory size, features not supported etc. Settings looks a bit different and there is no "default" type to select. However, all of the MMS checkboxes are unchecked.
There is another phone (Moto G Power 2020), which also has a Public Mobile account. However, I am still trying to confirm whether it is also having problems. I am suspicious that it might have, though everything has worked on it in the past (over a year on Public Mobile). This phone is running Androd 10 and also doesn't have the options you describe. Maybe the instructions are more applicable to iPhones.
01-20-2023 06:48 PM - edited 01-20-2023 06:48 PM
@AnnNina Sometimes the initial response seems to take the longest , but once you get a reply any back and forth communication you have is fairly quick and painless ..just watch your envelope top of page to the right for the a response , hope you get everything sorted out quickly
01-20-2023 06:45 PM - edited 01-20-2023 06:47 PM
Yes, @AnnNina , it should be.
To be certain, try adjusting Chat messages options.
Can another person in your household try texting the same individual - presumably they can reach them? Also, try your Public Mobile SIM card in their device - now can you successfully SMS them? (just trying to troubleshoot whether a device or account/SIM issue...)
01-20-2023 06:45 PM
Thank you all. I'll submit a ticket.
01-20-2023 06:38 PM
@AnnNina No worries we wanna make sure you get a resolve you can reach out to support if all else fails
Getting support / submit ticket
Or while your already here and logged in the community
01-20-2023 06:38 PM
I am just sending a text from the built-in Android messaging app. So far as I know, the default will be to send a simple SMS.
01-20-2023 06:35 PM
Thank you. I have now undone the accepted solution.
01-20-2023 06:33 PM
01-20-2023 06:31 PM
01-20-2023 06:29 PM
01-20-2023 06:28 PM
@AnnNina It happens (accidentally accepting a solution) but you can go back to the post and undo the solution, I believe.
01-20-2023 06:26 PM
01-20-2023 06:23 PM
Sorry, I pressed to accept the solution by mistake. I have not solved the problems.
01-20-2023 06:16 PM
@AnnNina So when you are sending the SMS is the zero in the area code left off from the number? It won't work with the zero in place.
01-20-2023 06:13 PM
I did use the + protocol.
01-20-2023 06:11 PM
@AnnNina Drop the 0 in front of the area code when dialing numbers for the UK, also you just need to put a + in front of the country code to dial out to international numbers.
01-20-2023 06:11 PM
Yes, I was porting from Rogers. The number seemed to be ported within an hour and the phone shows the ported number.
01-20-2023 06:11 PM - edited 01-20-2023 06:13 PM
@AnnNina Try with 1 in front of the number your texting
edit it will work or it won’t worth trying you won’t be charged any money to try it’s pre paid so you don’t have to worry about a surprise bill
01-20-2023 06:09 PM
I have tried this and it didn't help.
01-20-2023 06:06 PM
No, because the text problem is with international texts, so I used 33 and 44 for France and the UK respectively.
01-20-2023 06:02 PM
01-20-2023 06:02 PM - edited 01-20-2023 06:03 PM
We're you porting from another provider?
Did you respond "YES" to the port authorization request?
Try dialing 1 + 10 digit number when making calls.
EDIT: also @AnnNina , did you make sure you're sending an SMS message and not an MMS message or iMessage using RCS services? sometimes those iMessages can give delivery problems when the recipient may not have iMessage capabilities to receive...
01-20-2023 06:01 PM