hi @Dianna765
if you need to reset PIN and you can login My Account, you will login to My Account first and use this link to reset PIN
https://myaccount.publicmobile.ca/en/account/reset/pin
but if you cannot make payment, updating the PIN and use the phone to try to make payment might not work. You might want to get a voucher instead.
Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account. This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher
But if you cannot login at all , you will have to ask PM agent to help with the login and then you can make payment. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
