Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
not related to Public Mobile services
Why does my autopay never works? My payment was due today and I am on autopay and my service was cancel without at least an 11 day notice which is the law in Quebec. Why have an autopay if it never works?
Hi,I have a samsung SGH-S275M flip phone.I have a 15$ plan that I registered my Credit card on it for automatic payment.My last provider was bell. I call my provider to get my unlocke pin number. I receive my unlock network code to unlock my phone....
Hello, I forgot my password and entered the wrong one too many times. How do I reset this? This is alot more complicated than it should be? Can someone help me out?
Hi, I've been trying to make a payment to my account. I keep getting the same message saying my card is declined. I've tried different cards. I even tried my husband's card. Nothing is working. What should I do. I tried everything.Christina
hi my name is varinder singh, i have some money left and i pay all payment. call service is working but when i try to login with my username it show my account is disbale and when i try to forget password it shows your account is locked . can someone...
I just port my phone number from PC mobile, I can call out but I cannot receive calls. Please advise what to do
My public mobile account will not let me add a payment voucher. What can I do
Simply need to access the account but it won't let us reset the password. Looking to upgrade our data plan.
I tried to update my credit card information for two phones but I am not able to get the information to go thru. Could someone please advise me as to what I have to do. Thank you
i need to reset my pin on my account as im switching over to koodo and i want to keep my same number.
someone hacked my phone number and using for calls.
If I anticipate heavier data usage for several months, is it possible to upgrade my plan to a higher tier for those months, and then downgrade it again? If so, when should it done, just before renewal time, or in advance? What happens if it is done ...
I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?
Is there a way to figure out what email address I would have used by the cell number?
I try to add on extra $5 to top up account for 500 Canada wide minutes. You guys took the payment out of my account but my phone number is not working. what should i do
Why are putting the due date day in advance month after month this’s rip off plus you don’t live representative to complain about it I think you doing this in purpose please change that because many people are leaving you including me.
Hello there,I bought a US roaming add-on and data recently. I went for a cruise to alaska and after we left Vancouver I did not get any signal at all until we got
I need the account number for my account associated with phone number 343-xxx-xxxx Thanks Edit by Dunkman: removed personal information
Hello Folks.My current phone is from the US and is an unlocked AT&T Samsung S7 Active that I bought 5 years ago that has worked very well to this point. Back then, I just inserted the Sim card and it was working fine. I though I'd upgrade and bought ...
Hello there, how do I know what my anniversary date is?And in my anniversary will I get $1 off from my future charges? I havent opted to the new points program yet
Hi I paid two times and I want somebody to check my account. I did not want to paid two times maybe troubleshoot in the internet also From the day that I bought my sim card I could not call or text others when my data is off. Since other providers a...
I activated my SIM card yesterday but I'm still unable to make calls. Texting works fine. I'm seeing a few bars but I'm unable to see the network. Have tried turning phone on and off, changing the SIM card to a different location, popping it out but ...
I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?
I try to add on extra $25 to top up account. You guys took the payment out of my account.but my phone number is not working.please refund my money back.
how do we update payment for new credit cards for my wife and i
Hi PM Community,Has anyone had any trouble when sending texts internationally? When I send texts to a UK phone (from Canada) sometimes they are received but the message does not make sense and is not the same message that I composed. I have noticed t...
Hello, I currently have a phone on the Bell network, paid for and managed by my employer. I am leaving my job at the end of the month and want to keep my device and number. To do so, I first have to transfer the number to a personal Bell account (por...
I have 4 bars of service, can use data, but no incoming or outgoing calls
I'm just curious if this is specific to me or if other customers have been noticing this too - especially those with only moderate reception most of the time Are you finding that 3g data is all but nonexistent much of the time ? Even much lower than ...
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