[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! international data add-on
Hi,Is it possible to purchase international data add-on to my plan? not just Canada or US. I'm basically looking for a way to get internet access on my phone for voip calls. Is that possible with any Public Mobile plan or add-on? I only see Canadian ...
Resolved! Phone
How do I check on a phone I ordered, never received a confirmation
USELESS CUSTOMER SERVICE Setup
Why does Public Mobile make it so difficult to find simple customer service via Online or by Phone. Talking to a stupid Bot and then submitting a ticket doesn't help to solve a current problem, it only prolongs the issue. I wish companies would dro...
Resolved! New SIM, New Public Phone Number and Cannot Send/Receive Texts or Calls
Hello,We bought this for our Son on our old Galaxy A8 and is not working. I have reset and reseated and powered down at least 20 times. The antenna seems to have a good signal and the phone does not recognize the SIM or carrier. The compatibility ...
Wanting to stop service for a month
Hi AllI am signed up for automatic billing butam going away out of country for a month soon.Can I simply untick the automatic billing?I don’t wish to be penalized or lose my status/number, but don’t really want to pay when I’m away.Thank you for any...
Resolved! Connected to what I assume is a CSA conversat
I recently dialed *611 as it is the only way I can reliably check my data usage (I have a 2GB promotional bonus and a one time 2GB bonus from the holidays that doesn't show up on My Account) Instead of being connected with the usual IVR menu, I was...
Resolved! Rewards
Here’s my issue So will I need to submit a ticket or will this fix itself
Resolved! Ordered SIM card, but promo expires tomorrow
I want to get the boxing day deal and I ordered a SIM card. But the SIM card will not arrive for another 5-10 days and the promo expires tomorrow. I cannot make an account without the SIM card to select the plan and I cannot submit a ticket without a...
Resolved! Bell Fibe and Public Mobile - conflict
Since our building changed from Cogeco to Bell Fibe, all wireless to the TV, We have had problems with our PM phones.We cannot call or receive calls. It may be fixed for one of the phones, but how do you tell if someone has tried to call?5 days after...
Resolved! Public mobile self serve page down?
Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?
Resolved! Plan
Can I reduce my monthly cost on one of my plans if NO TEXT AND NO DATA MB IS NEEDEDJUST TALK? Melvs
Resolved! Cancel the service
How do i cancel my service?
Resolved! Monthly bill
I need monthly bill for my proof of address. How and where to find it in the online account?
Resolved! Need creat account to update credit card info
Hi I need an agent to help to creat account to update credit card info. Trying to pay. Thanks.
Can receive texts with US unlimited talk and text
I haven’t be able to receive any texts while in the US. I have the 15 days unlimited talk and text, plus 3G. I’ve turned off my phone and did everything the bot told me to do. I’ve been here three days not, but my account says I still have 15 days le...
Resolved! No Service
Thank You again for everyone's help, I contacted Telus and they confirmed that the port was successful, however, I still do not have service, they advised me to request tech support thru here. Currently, my phone number should start with 309, but it ...
Resolved! UCannot receive all the phone calls which call from ItalkBB company's call
All the imcoming calls that call from ItalkBB company's hasn't rung and missed them all. I've checked with one of my friends whoes public moblie works well which she can receive all the phone calls from Italkbb company's well. Please kindly solve thi...
Resolved! New SIM
Hi - My daughter lost her phone so I logged into her Public account to change her SIM number when we got a new card. I type in the new number and when I hit save, the numbers all go back to zeros, not letting me save the new number. Help!
Porting Fail
Thank You to all that has help me with getting my number ported to Public Mobile, I was able to get the request from Koodo to port my number, I have confirmation the account now is closed at Koodo but I'm still unable to have my phone activated, they...
Resolved! plan change
Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.now I see that I will have to pay again tomorrow my full bill.how ca...
Resolved! How do I empty my cart
How do I empty my cart?
Didn't get the plan I purchased.
I was previously on an embarrassing 6GB 3G/$45 plan with Public, which would get you laughed out of business in any other developed country. I supposedly switched to a still meager plan of 15GB of 4G/$40 like as if they just don't have cellphones in ...
Data used without authorization
Hi, a significant amount of data was used at 12:11 am, the phone was not being used at that time, no calls, no text, no streaming, no surfing. Can someone explain?
2 factor authentication in Mexico
Hello, I have a public mobile Canadian phone number. Currently I am in Mexico using a Mexican SIM with a Mexican Phone #. I need access to an online account of mine that is set up with 2 factor Authentication. Is there a way I can forward texts fro...
Resolved! Plan Change, Rewards...? $15 Plan, Unlimited Incoming Calls...?
Hello, So my mother got onto the $15 plan over a year ago 100 minutes, 250MB, Unlimited Text I just got my grandpa setup with the $15 plan over the Christmas holidays over a week ago, and it showed Unlimited Incoming Calls included... Does...
Resolved! No Auto-Pay Credits...?
Hello, new to PM here... One of the reasons I eventually moved over to PM, is because of the Rewards. I got my mom on it a year ago, so got familiar with the Rewards system, on which she benefits tremendously. She's getting $2 Off every month for Au...
Accessing an account.
One of a number of my friends I have gotten to join Public Mobile would like to access their account and has been unable to. She has a Username and password but the login screen asks for an E-Mail address and password. She enters this information and...
Resolved! Can’t log in to submit a ticket
We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...
Resolved! Would this phone work with PM?
Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math
