Cant sign in

[Rifaatj]

Created new PW but still shows exceeded max attempts

[esjliv]

@Rifaatj - are you a current customer?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

If after trying @Handy1 advice and still issues, ask CSA to get you back into your account.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[HALIMACS]

@Rifaatj 

Clear your system cache and cookies, and try again, this should ensure you are starting afresh and not give you that error message.

[Handy1]

@Rifaatj  Try again incognito mode private mode or even another device or lap top there’s is cache issues on pm site