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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to access account

I am unable to access an account I set up years ago for my daughter. I used a dummy email based on my actual email, example: myemail.xxxxxx@gmail.com where my real email is myemail@gmail.com The problem that I am having now is I cant get past the 2...

Resolved! password reset not working

I have been locked out of my account for over a week now. I am unable to get in and activate my phone plan, it keeps telling me wrong password but when I go to reset the password it is giving me an error code. I am unable to make phone calls or texts...

Resolved! Address change

Please tell me how to change my email address

Resolved! Get phone bills after change the service carrier

I changed my service to Fido last month but I need all of my previous phone bills from public mobile. My account was suspended so I am not able to review them from my account. These phone bills are very important for me since I have to use them for i...

Resolved! Cannot log into my other Community account

Hi, My login for my other PM Community Account does not seem to work. When I do forgot password the email does not arrive. I have a repair order from my other account that needs to be followed up on but I cannot log in?What should I do? Trikkan2

Resolved! Account locked

Hi I want to change my email for account. I can not get the 6 digit from email because that I'm not using. My sim was locked few days ago. What should I do?

Resolved! Incorrect Billing

I opted for the promotion 20 gigs for $35 for 15 months. It says my new plan is 5 gigs for $40 and my Visa was billed $57.50 and disregarded $20 credit I have available in my account. Normally I'm on the $15 per month plan but opted for the promotion...

Resolved! Basic plan and long distance?

I was hoping to talk to a person, but see that is not an option. Disappointing. But thank you for any help. I have just signed up and have the 3 G $15 basic plan which offers 90 minutes of Canada wide calls. Does that include Canada wide long distanc...

recupération du compte

Resolved! Email reset

I need to reset my email address inside my account. How can I do this?

Resolved! Overcharged on New Plan

Just a heads-up to be careful when switching plans. I opted to delay the switch until my normal billing date. I switched from the $120 for 3-month plan to a monthly plan of $40. It's the same price but more data... no brainer. Well it looks like when...

Resolved! USA Roaming

I paid for a talk, text and data plan for the USA and I used one day all the merger data 250mg at which point they cut off my phone and text options. This left me out of the country in a difficult situation. I was finally able to log onto the Public...

Resolved! payment without using my plan

Hi, I have a pre-paid account, although I did not use the pre-authorized payment for the October-September, it seems that it has been deducted from my bank account.

Resolved! Holiday gift 2GB and 500 free Intl long distance min

I haven't received the offer this year yet. How can I request?

Resolved! Unable to make phone calls or receive phone calls

I'm unable to call and texts out. My plan is active, and everything is payed. However, my LTE Is active(working) but I cant send textos call or even receive calls. It says that I've reach out my limit of minutes but I have illimited talking plan.

Just a quick question about Alexa and Optik TV

unrelated to Public Mobile sevice

Resolved! outgoing text is not working.

Hi,My account was suspended due to new credit card expiration date wasn't entered in the payment system. After made the payment and account re-activated again. However now out going text is not working. But Incoming text and incoming/outgoing calls a...

Sim not recognized while activation process

When I attempt to activate my Sim it is indicating that it is invalid

Resolved! Add phone numbers to my accnt

Would like to put 3 PM phone plans on one account. I have 3 phone numbers but get 3 separate bills.

Resolved! No data access:

I am using an android cellphone. Trying to access data but facing a problem connecting my data. Can anyone help me, it seems the setting issue tried already different options like restart and sim out/In but nothing helped. Please, suggest...

Resolved! Stuck resetting password until I was locked out.

I need to login into my account to update my credit card info as my service was just cut off. Tried to login with the passwords saved in my password manager and that didn't work (which is crazy since my PW manager is very much accurate and up to dat...

Not receiving texts from random people

Hello, I use to be a public mobile customer, then went to fido now I'm back, long story short after activating my sim card, I noticed I can't receive messages from only a couple people, neither of us has one another blocked, we both reset our phones ...

Resolved! My phone is stolen and I can't log into my public mobile account

Hi there, my phone has been stolen and I can't log into my public mobile account to order a new sim card for my phone number...unfortunately I'm not able to access my Google account since it's asking for verification by text/call which is not possibl...

Resolved! Voucher

Hey thereMy phone will not accept my payment voucher, I have bought 2 at different stores and neither will work....anyone else have this happen?

Resolved! porting my number to a new carrier

how do I cancel any previous requests to port my number?

Resolved! End of Year Merry Christmas Bonus

Dear Public Mobile, I still haven't received the year end Christmas bonus perk text message. I normally get it every year. I texted to 4911 and it says I'm "not eligible". Why is this? Thanks, Oliver

Resolved! Cancel my plan

Hello, how do I cancel my plan immediately?! It says to cancel my autopay but when I go into payments there is no option to do this? I am no longer living in Canada and appalled how tricky public mobile is making it to cancel my contract.

Resolved! Samsung S7 screen issue

My S7 developed black line about 2.5cm at the bottom of the screen. Nothing is visible in that part even though screen is responsive to touch and whatever icon or keys from keyboard are under the black line are responding to a touch.If I heath it up ...

Cant use free holiday data

My main data is used up and it wont use free data giveaway. I just get sign in to public on phone screen top corner.

Resolved! Transferring public mobile phone number to another carrier

I missed my first confirmation text that Public Mobile sent me to confirm the transfer of my old phone number to a different carrier. So I tried multiple times after but receive nothing from Public Mobile. I want to know if there is any ways to talk ...