Get Support

Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

This is new.

https://www.publicmobile.ca/en/bc/plans#ALLLooking at the Plans (and Add-ons) page, clicking to expand what they now call the "Top Add-ons" tab ...The first item on the list is In Canada Data Add-Ons. The line of text immediately below it says "Data ...

Bonus data and minutes

I can’t find where my bonus data and minutes are on the public mobile site. Can I get help with this?

Plan

I ran out of datai purchased an add-on that i never saw added so 2 weeks ago i opted for an upgrade to my plan to take effect on renewalwell today is renewal and my previous is still in effect and paid for without the upgrade

Resolved! order new sim but do not get any order number

i ordered a new sim on 22 Sep and my payment got deducted and neither receive any order number or tracking number so that i can track my order nor i get my sim.

Resolved! incoming calls going straight to voicemail without ringing

Hey, guys, am I the only one having this issue? incoming calls going straight to voicemail without ringing it was the issue back then when I just started with Public Mobile 2 years ago. I tried everything I could;making sure to turn off "do not distu...

refer a friend $10

Hello, I refered friend and I haven't received $10.How long it will take ? Or why I didn't receive?

Loging in

I can’t seem to log in and it says my email or password is wrong but I’ve reset the password and I know my email is right but it still doesn’t work.

Canada-US $50 plan, Roaming

Will I need to purchase a US Roaming add-on if I have the $50 Canada-US plan?

Transfer

Is there any way to get hold of a agent? Been trying to transfer my old number from Koodo but just getting errors

5G Canada US

I am traveling to the US tomorrow. I just purchased the subscription with 5G for Canada and the US. (my regular subscription with an add-on doesn't work in the US because it's only 3G). Will I be able to text, phone and use roaming while I'm in th...

Resolved! Help remove the add-on

Hi, I'm new to the service and purchased an add-on for international minutes. I don't see an option to remove or cancel the add-on. Kindly help! I'd like to remove the add-on and I haven't used any of it yet.@CS_Agent

how to buy a payment voucher

Us roaming

Does my plan that includes unlimited international calls mean i can use while I am in the usa

VOICEMAIL

cannot retrieve voicemail from my phone. It always says call failed

Resolved! had to replace phone - new phone gets no data on cell network

Hi there.My new unexpectedly-required phone sends + receives texts and phone calls and wifi works correctly, but no data works to/from the cell network. It says it's connected but the phone's (android 12) 'about system' shows that the phone has no IP...

Resolved! Add-on: US Roam-Talk Txt 3 GB Data

Hi, I’m travelling to the US and am about to purchase US Roam-Talk Txt 3 GB Data(15d) for $30. My current plan is 20 GB with unlimited Canadian talk and text, unlimited international text and picture messaging. I just want to confirm what will be inc...

No calling or texting

Please help this is the third time I have had to reach out about this issue within the last month and you have taken my money and not resolved the issue and I am again without service. My calling and texting is not working. I can call a number but th...

15 day esim trial question

Hello I just signed up and activated the free 15 day esim trial and I'm wondering if the 10gb during the trial is a limit or if its unlimited at reduced speeds.

Cancel Service

I cancelled my service on August 23 and am still getting charged. Was advised all I need to do was to unsubscribe. However, I am still getting charged and my phone is active. Please advise on how I can get this phone number and service deactivated...

@CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

Use of the AT&T network while Roaming

Hello Everyone I'm not sure if this has been covered yet but i found it quite annoying to be restricted to T-Mobile only while in the USA. I fortunately found a fix that at least worked for me. I travel to the USA quite frequently so reliable service...

Resolved! I want to port my phone number and get a new one with Public Mobile

Hello Guys, I want to change my phone number (Public Mobile) however I dont want to loose the old one i want to keep as a text message phone, so I found a good plan at 7-11 speak out which would allow me to pay less for that old phone number.So what...

MyAccount : complete login doesn't seem to send me to my account

I just completed the public mobile login, successfully but I still don't seem to be sent to my accountIf I click on the MyAccount link again, I get the

$10 credit in July 2023

Hi,I was just wondering where in my account can i find my $10 credit that i was refunded in July? I would like to use it towards my next bill.Thank you kindly,

I need help

I am an old customer of public mobile and need help with number of changes including moving old number feet to a new account. Porting a number to my old account and since I'm now a day late changing my plan I need an agent with much experience as wou...

I registered recently for a plan and used a referral code. I did not receive the 10$ credit, why?

I created an account with email. I was able to login .Then I changed the password and cannot login.

Hi Guys.On password recovery page I am getting: Enter the phone number or email associated with your EverSafe ID to receive a security code. Please enter a valid email address registered to your account.I do not have my phone registered with Public M...

Wrong Billing cycle during activation

I activated my service with PM. I purchased the 3 month in advance plan. My credit card was charged on September 11th 2023. The bill cycle on my profile says June 23 to September 26. This is wrong. Now I have no service and they want to pay again. He...

Activation problem

Hi there. I had trouble activation my e sim after purchasing my plane and paying for it .I had to change my region on App store and I've lost all my subscription To download the app.Now Im trying to acctivate but it keep sending a code to unknown ph...

Services on hold & misdirected payment?

Hi, My account says that my services are on hold and subscription is expired. So I payed $39 for another month and my account is saying it’s just a top-up?!? Please help!I was recently issued a new credit card, so maybe this was the cause of my servi...

Community

Forum Posts