Need assistance with Porting

[Tenzy]

I didn't  realize I had to respond to a text message from my previous carrier (Freedom Mobile) to authorize the number port to Public Mobile and now I need to retrigger the port request. I called Freedom mobile and they toldbmebto contact PM to get them to request the number again, but I have no clue on how I can speak to a live agent at PM for this or if they can help me via this community chat ? 

Help pls! Thank u

[softech · Accepted solution]

@Tenzy 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed