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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New SIM card sent to me without my authorization

Why was a new SIM card charged to my account and sent to me without my authorization? I lost my old sim and suspended my account but did not want a new sim at this time.

Resolved! Day pass

Hi,I am looking to get a day pass. How can I renew for just one day and what are the charges.Thanks.

Resolved! Not able to receive texts/calls after changing plans

I'm asking for my mother who is a long term public mobile customer like me. She recently upgraded her plan to 4G, and ever since she hasn't been able to receive calls or texts. However she is able to send calls or texts out. However this is very inco...

Resolved! Help! Trying to change email for friend for account

Hi,I was helping a friend with paying two separate accounts for her two children.We recently had a falling out, and I need to change the email on both accounts to her email. I was able to change my name to her name for both accounts but not the email...

Refund Request is just a joke!!

Resolved! Self serve issues and more!

I can’t sign into self serve when I sign in, an icon of a woman holding a phone comes up and it just stays that way for mins. What is going on? Plus, I am yet to receive my extra 2gb of data as per their promotion. I am clearly new to public mobile a...

Data

Public sent me a text saying I used 100% of my data my data isn’t working but I log into my account it says I still have 4.85 gigs left on my plan

Resolved! signing in

I forgot the password for my old email account a while ago and for some reason I used that email for my public mobile account. when I try to sign in it says to verify through an email or SMS. I would prefer SMS but there's only the option for email t...

Resolved! Roaming

I added roaming add on yesterday will it still work with little text and calling from California or do I have to download text me which I prefer not to do

Resolved! Port number

How to port number from public mobile

Data add-on not working

I bought a data add-on and activated it, however, it's not kicking in and I am left without any data. I bought the 1G for $15. It was meant to kick in after my data was done this month so I want stranded until next month.

Resolved! email reset

how can i reset my email in order to pay my phone bill

Resolved! My daughter wants to move to Freedom Mobile but I lost publicmobile's SIM card.

Hi,My daughter wants to move to FreedomMobile but she lost her SIM card.She wants to use her phone number.She couldn't get your SMS massage.Please call me as soon as possible.437-xxx-xxxx is my phone number and my daughter phone number is 647-xxx-xxx...

Resolved! Billed

I was billed twice within 2 days apart. How do I contact someone to refund the additional payment?

Special Promotional payment If you signed up a new person prior to Sept 12th.

Just wondering how long this special promotional $25 payment ($5 per month) to the new Person signing up and $25 for my account also. The last 4 numbers of their new signup are 5329. Nothing on this month's invoice (today) for my account and most li...

I can't seem to receive call both voice and text, yet I can make outgoing calls and outgoing text.

I just switched to public mobile. I thought it was good because I could make outgoing calls but when my son and my daughter tried calling me, it goes straight to un

Resolved! Re: I just want to talk to someone about why Public Mobile continues to mess up our payments each mo

I would like to speak to someone about my phone bill please

Resolved! Paid wrong phone bill

I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Number not reachable

HelloI don t know why there is sth wrong with the account of my dad! We can’t call and can’t receive calls of this number. The greeting voice message is of someone else. The online account access is not possible and the verification code was not sent...

Resolved! Roaming plans

What is the difference between the two roaming plans

Zero Corporation

Resolved! Internet

Hey, my internet is not working. I changed my plan to a lower plan with 1 gb data, Internet was not working. Then I thought it might be because of the plan, I added $20 add on with 1 more gb, it was still not working. Then I changed my plan to $35 pl...

payment not being accepted

i cant activate my account because payment (visa) is not being accepted. stating that the information is incorrect, but it is all correct. is this something i need to go in store to fix?

Resolved! $2 benefit for registering your credit card and paying with prepaid chits.

Recently, I switched to Public Mobile. My husband gets a $2/month credit for registering his credit card but paying for the service by buying retail chits, in this case from London Drugs. I have done the same thing, but I am not getting the $2 credit...

Resolved! calls go to voicemail

I just bought a new SIM card transferred to my Iphone XS Max and I transferred my phone number over from my other service provider. All phone calls made to me go straight to voicemail and it doesn't ring on my phone. Text doesn't work either. I can't...

Resolved! I have trouble logging into my account

Resolved! Data and service is not working

I am experiencing issues with my data not working. I have already tried factory reset, restarting my phone, ensured my bills/cellular data were up to date and paid. I recently changed plans from $15 to $25 a few days ago but I'm not sure if that wou...

Resolved! PM submi ticket does not work

Looking for customer service agent to fix the SUBMIT TICKET page for returns.I want to return purchased phone within 30 day return policy. The return page does not let me to proceed with form submission. Once the final selection is made and button i...

Plan problem

I just changed my plan from $15 for a 100minutes call and unlimited messages to $40 for 5GB and unlimited calls and messages. My renewal date was 17 September and I changed my plan a few days before the renewal date and chose "Change plan on renewal ...

Resolved! My service is not working

Very annoyed and almost ready to switch service providers. I run a business and finding out tonight why I haven’t had a single phone call is very upsetting. Not to mention the headache just to get a supper ticket processed to only get the email 8 mi...

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