[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subscription doesn't show new one
I took advantage of the black friday deal and switched my subscription plan from public mobiles $40 per month for 12gb to the deal which is $34 a month for 40gb. I selected start at end of next billing cycle however I'm worried that I don't see any m...
problem setting up eSIM
I recently switched from public to Koodo. They were able to port my number over and activate my account. However, when I go to the app to set up the eSIM, it sends a verification code to the number, which I can't check as the number isn't set up on m...
Sms to email
Hi, Is there any such service exists where a SMS can be sent to email? Say I am on internal roaming where public mobile roaming is not available, so if there is a service where I can get sms to email then it will be helpful for OTP's.
CAN NOT RECEIVE CALLL AND MESSAGE
Hello,My phone can call and send message, but it can not receive call and message.I have just transferred from other provider to Public Mobile - I am using esim.Please help what should I do to fix the problem.Thanks!
Can't get verification code, can't login to contact support as it needs verification code
I joined recently and can't login to send a ticket. There's no phone number or email address to contact. I have to login to the Website and public won't send me the verification code. So I have to get a verification code to be able to login to say I ...
Terrible customer service, should not have switched providers
I'm very disappointed with Public Mobile. I just switched over from Koodo and the add on I purchased last week in the US for talk and text did not work. I had no data or voice calling capabilities and had to find a different app to use. I was unab...
paid my bill my data usage stayed the same
ok need help i paid my phone bill yesterday for 41 for 30 gigs every month what data i do still have i lose it once i pay my bill for the following month, now next day i have 6 gigs left from last month and it didnt renew to my full 30 gigs .what c...
PM App (Android) stuck on my account
Was trying to buy a US roaming package for a relative (P2) (was later successful on the website). Opened the PM app (v1.4.1) and it wouldn't get off my account. I tried several times to login with the relative's info, including doing More > Log Out f...
Resolved! Can anyone else confirm the shipping email for physical SIM?
Hello community goers, was just wondering as a new member; Beyond the payment confirmation email - is there an email for shipping or is it just relative to the confirmation email that “estimates” the ship date. I understand that there is no tracking ...
Upgraded plan with questionable GB useage
Hello,I upgraded my plan to the 4G plan (prepaid 3 months which expires in January) from my basic 3G monthly plan and for some reason my GB indicator on my phone has indicated 5GB available and not the 60GB alloted over a 3 month term. I would like ...
esim
I accidentaly deleted my esim after having trouble with activation. Is it possible pour get a new QR code?
Unadvertised: $40 for 50 GB 5G is still the best deal for current customers!
This fantastic unadvertised promo is still available in self service. This is the best deal PM has to offer at the moment.
Resolved! Porting Issues from Freedom
I am trying to port my number from Freedom Mobile to Public. When I did the initial request through the app, the box for the account number was character limited so I couldn't put in my full Freedom Mobile account number. As a result the port was rej...
No service still
Hi,Tried to sign up for the $29.00 plan. All went well until the eSIM stage where we got error 404 repeatedly, even though the site said our phone was eSim compatible. During the process we cancelled out previous Telus number thinking it was necessar...
double charged
I signed up during black friday and my credit card was charged twice i submitted a ticket yesterday morning with no response is that normal should I just wait longer?
Resolved! Number Porting Text
Hi there, I am in process of number porting to Public but I didn’t receive the authorization text from my current provider as I was in USA and didn’t get the text. How do I complete the porting process? Thanks
Resolved! Unable to login to my account
I lost my sim and I am out of Canada . I am unable to cancel the payment because my account is asking for OTP . Can you help?
Resolved! Apps
Is there available apps in playstore or apple store ?
Resolved! I had a number ported but nothing has happened
Hello,I am in the process of porting a Telus number to my existing public mobile account / number. I have answered yes to the sms message but nothing is happening and I urgently need to be using the number I ported over to public mobile. Nobody is ...
Resolved! Desperatly trying to subscribe
Hi,I have been trying to subscribe since the $34 sale went on. Im stuck at check out for 5 days. No luck getting an agent on chat. The error says "most postal code doesn't match the plan" or something which makes no sense. Any help would be awesome. ...
Resolved! Port
How I can port my eSIM number to other carrier physical sim? Need help as soon as possible
Data Usage not real time?
It seems Data Usage shown in your app is not real time? How long is the lag? Not sure, a few minutes, a few hours? I would suggest to add a time stamp to it, e.g. "474 MB Used, updated Dec 1, 12:27 ET".
Resolved! @Us data roaming now working
I pursued an add on for 1GB 30 days of us roaming and it’s not working.help !
Resolved! Public Points With Top Up?
Hi, was wondering if I'll still receive my 5% in points back if I topped up my account before the billing date and the bill was taken out of my available funds? I just checked my rewards and while I have received my refer-a-friend bonus, I haven't re...
Resolved! MIssing referral
I referred a friend and they activated their account (and ported their no to PM) but I do not see the referral reflected in my PM acct. My fried did get the $10 from the referral.How do I get the referral activated for my acct?
Resolved! Can't complete activation and subscription plan is gone
Hi everyone, I purchased a subscription plan on Black Friday ($34/month, 40GB data) and was charged for the subscription. When trying to activate my account (over a week now), on the SIM page, if I click "continue with eSIM" or "Order a SIM card inst...
Resolved! No SIM Card Since Nov 22, and Request for $34 for 40 GB of 5G Deal
Hello,We purchased a subscription for 5 G 20 GB for $34, plus a $5 SIM, on Nov 22. No SIM card has yet arrived. We cannot wait 10 business days and would not have selected this method if we had known it would take so long.1. Are we able to purchase t...
Resolved! Can't activate
Hi,I've spent the past day trying to login to public mobile and activiating my account that I got from Black Friday. This has been the worst experience I have ever had with any provider and zero lack of support. Right now I am just at the point that ...
Constant logging in & out
Hi there,New here so not sure if this is normal or not but I keep getting logged out of this Community site after leaving the page for about 5-10 mins which causes me to have to log back in again constantly. Is this normal or is there a certain way t...
Website login
Hello, is anyone else having difficulty logging into their Public Mobile account? (I cleared my cache but that hasn't resolved the issue)
