Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up a few weeks ago with Public Mobile after choosing, paying for phone plan, installing and activating SIM card the phone did not work for 3 days? I could not make any phone calls, send texts, or use the data during this time that I paid for? ...
I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my...
I have registered with auto-pay but I have been cut off.
The last two friends that I signed up (Anita xxxxxxxxxxxxxxx & Ralph xxxxxxxxxxxxxxx) I did not receive the Reward.Has there been a change to the policy?Keith
I signed up with Public last year (three family members and I) with the promo 2GB data bonus which was definitely unlimited for the life of my plan. This was a $35 3GB/month plan with the additional 2GB bonus. Just this month I noticed the free 2GB h...
my payment is going through on Monday. My new card won’t arrive until later in the week. My payment won’t go through.
Is there any way to contact a real person in order to get a SIM card expedited? I would like to use a referral code I have but it expires Oct 31. I would like to get my SIM card before then.
I have been receiving text messages from 611 that 75% of my data has been used. However, I am receiving this for my previous plan data of 2GB instead of my current data plan of 6GB
I received a promotional text message offer for 4G. However, I am already on a 4G contract. My concern is that behind the scenes I am not actually receiving 4G data plan. My online profile shows that I have the 4G speed plan. Is there a way I can ...
Simon says I will still get my rewards. The promotion right now is basically I will switch from 3g to 4g and the price stays the same as well as my rewards. So What I am understanding is I will get 4G for the exact same monthly price? Please confirm.
I set up a new plan with Phone Box and requested a port out to keep my number. PB set-up a new number for me and will port my number once I authorize Public Mobile but I have not received an email/SMS for this yet. How long does it take? Reading o...
I had 2 GB data as per my plan for last 3 years. Why it is suddenly reduced to 1024 MB but bill is same. I did not receive any notification of reduction of data.
Has anyone else been cut off without notice?There was some technical error in a payment and our account was suspended - without notice - so we were left without service and missed important calls. I had no idea this had happened until hours after the...
I need to update my email login in order to make a payment
My account shows I have 2 gig left but I'm getting messages saying I used my data up , I don't know where I stand and no one to talk to
Just wondering if Public has any plans to make an app? Easy to access the website, but some may like the option to manage an account through a dedicated app.Thank you!
Dear Sir/Ma’am,there was a transaction made on my credit card worth $56 on the 3rd of October saying that I own a public mobile plan which I don’t have. I need assistance to prove that I do not or have never had a public mobile number to get that mon...
Hi everyone,I received a 4G plan deal by text message but I can not activate it.it does not show any deals in my account. this is the text:Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to ...
I’ve never had an account always just paid through phone cards and pay as you go. All of a sudden I paid and it will not renew.
Thinking of changing my 3g $40 dollar plan to the 4g one, will my monthly rewards stay the same, like loyalty, pre- authorized and refer an friend rewards?
Currently my reward is saving dollars. If i change to another plan, will the reward keeps the same? thanks
I have $ 80 on my account, but the Internet does not work. What should I do, why the Internet has not been activated?
My accout was suspended after update to 4G speed plan and inform me I owe them monthly fee as I have auto payment signed up since I joined the PM service few years ago.just now I did use auto payment paid $39.11 please check is my account still acti...
I think it’s time for PM to start supporting eSIM. What do you think?Anyone knows how long before PM starts supporting eSIM.I know both Telus and Koodo do support eSIM why not PM
Can't remember my account number
There is a discrepancy in my data usage status (1024MG used) vs the Data usage history (less than 5MB). What is the reason? Looks like mobile data still works at the moment. However, is there any risk my data will be cut off?
My email id or pw is not correct and from last 3 months trying to change sim and upgrade to 4g whats the process? Every time try to reset password it says error
October 17, 2022 I purchased the US Roaming add-on for $20 which was suppose to include 1 GB of data. Today is two days later and I received a text saying I have used 75% of my data. Wen I checked my add-in’s they only gave me 250 mb. What happened. ...
The street I live on is named after a number, eg: 14 W 23rd St. On the form for porting in a phone number from another carrier, it won't let me type 23rd St as my street name. I can only type 'rd St', it filters out all numbers. I guess whoever desig...
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