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Forum Posts

Resolved! Online sign up problem

Hey guys I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t l...

Singhaj by Great Neighbour / Super Voisin
  • 733 Views
  • 5 replies
  • 0 Bravos

Can’t activate my sim at all

Been unable to activate my $40 sim, or make an account. I bought my sim from amazon, a new one from CellularTech. I've been trying to activate it for a few days but it didn't process at all for almost 2 days. Left it for a few days as I wasn't home a...

Switch to Public mobile

Hi community, I just switched to Public mobile from Fido. I am so happy with the quality and price!

kim_zhou by Great Neighbour / Super Voisin
  • 580 Views
  • 10 replies
  • 7 Bravos

Resolved! patern

I have lost my pattern

snuglebear by Good Citizen / Bon Citoyen
  • 757 Views
  • 30 replies
  • 0 Bravos

Data not working

I have a hauwei p30 lite, set up the apn settings according to the instructions, but my but it does not send or receive MMS messages

annronreimer by Good Citizen / Bon Citoyen
  • 599 Views
  • 12 replies
  • 0 Bravos

Resolved! Travelling to the states

I am travelling from Ontario to Florida on Feb 26. 2020 and returning March 4 2020. I would like to purchase the US Roaming add on. When should I purchase that so that I have it for while I am away. If I purchase now will expire in 10 days. If I wait...

Lzakrajsek by Great Citizen / Super Citoyen
  • 793 Views
  • 8 replies
  • 0 Bravos

Resolved! 365-area code in 905-area

Just subscribed to Public Mobile and got my 365-area code Public Mobile phone number, however while trying to call this number from my 905-area home phone (I live in Oakville) was prompted to dial 1 first as it would be a long distance call?

olegdolzikov by Good Citizen / Bon Citoyen
  • 1263 Views
  • 10 replies
  • 2 Bravos

Resolved! Locked Out - No reset link sent

Hi there, I am trying to log into my account to make a payment and it keeps telling me I have the wrong input credentials. I tried resetting my password and it now tells me that I'm locked out and to contact Publicmobile! No reset link is being sent ...

SA11 by Great Neighbour / Super Voisin
  • 448 Views
  • 3 replies
  • 0 Bravos

Cannot call to a GTA number

i have 647 and 416 public mobile numbers.I cannot call a 647 rate center number... saying i dont have long distance... not making any sense

Gimli by Great Citizen / Super Citoyen
  • 708 Views
  • 22 replies
  • 0 Bravos

No incoming calls

Hi, i ported my number from fido to public mobile yesterday evening. From that time onwards i can make outgoing calls but no incoming calls. please help me

anjudeepu by Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

Resolved! The main website

How would you get to the main website?

CharY by Good Citizen / Bon Citoyen
  • 598 Views
  • 4 replies
  • 0 Bravos

Resolved! Change plan

Hi guys,I recently just switch to Public Mobile and I choose the 40$ plan. What if I get to a point that I'm only paying 10$ a month for that plan, can I switch to the 50$ plan and I'll be paying 20$ instead of 10$?

Data

How would you get your data to be recovered? When I first opened my account I used 10$ for data and it wasn't added

CharY by Good Citizen / Bon Citoyen
  • 542 Views
  • 8 replies
  • 0 Bravos

Mixed up numbers

Hi! My husband and I switched providers last night. We wanted to keep our old numbers but instead I ended up with a new number and my husband with my old number 若 Can someone help us get this straightened out please!?

Wildhorses by Great Neighbour / Super Voisin
  • 682 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting numbers

Last night my wife and I both changed from Koodo to public mobile. We both transferred our old numbers over and were told the transfer was successful. I even received an email from Koodo during the process saying my account was cancelled. I called my...

Jared31 by Great Neighbour / Super Voisin
  • 1140 Views
  • 5 replies
  • 0 Bravos

Resolved! canada wide talk add on

Hi all, I was wondering if the $5 for 500 Canada wide long distance add on is applicable for when my 100 minutes are up? For example, if I use all 100 minutes before the cycle is over, is that a suitable add on to use? I was just thrown off by the lo...

familyq by Good Citizen / Bon Citoyen
  • 738 Views
  • 6 replies
  • 0 Bravos

Resolved! Badges

Do any badges give community rewards? How can one find out what each one is worth, if anything?

BDW by Great Citizen / Super Citoyen
  • 651 Views
  • 7 replies
  • 2 Bravos

Data add on

I purchased 1GB data on, why it is not showing in “ data usage “ and it’s not available for me to use? I noticed that i have $60 balance in my account, does that mean i paid the data add on twice?

Grace_L by Good Citizen / Bon Citoyen
  • 442 Views
  • 4 replies
  • 0 Bravos

Resolved! choose phone number

Hello! Can I choose a "public mobile" phone number that I like? How and where to do it?

xlarin by Great Neighbour / Super Voisin
  • 1729 Views
  • 11 replies
  • 0 Bravos

Resolved! Internatoinl call to Middleast

Why public mobile does not has international call to middleast ??? Lucky mobile has 20 minutes for 5 dollars.

alfayyadh by Great Neighbour / Super Voisin
  • 802 Views
  • 8 replies
  • 0 Bravos

Making things better

Hi all,I'm new to public, all is working well very satisfied. Just putting a question out to all members how can Public moving forward tune the product they have for their existing client base and to attract more subscribers.I'm sure there will be so...

Clive2 by Great Citizen / Super Citoyen
  • 660 Views
  • 18 replies
  • 0 Bravos

Resolved! Cannot receive text messages

This afternoon I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well. have restarted my phone a couple times and turned on airplane mode and turne...

Robbiesmail by Great Neighbour / Super Voisin
  • 1143 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting Out Number

Hello, My mother is looking into joining public mobile, although she wants to keep her old number.. Since Public Mobile does not have a call center, we were wondering how she could port out her number to her new public mobile account when she makes o...

abbemh by Good Citizen / Bon Citoyen
  • 1041 Views
  • 15 replies
  • 1 Bravos

invalid sim

Hi there,I can't registered the sim I bought few hours ago. I have "invalid sim" message. So no text, no calls.Thank you for your time

alexam by Great Neighbour / Super Voisin
  • 588 Views
  • 4 replies
  • 1 Bravos

Resolved! Loyalty reward

I am not getting my $1 discount for being a member over 1yr , does anyone know why?

Donna1968 by Great Neighbour / Super Voisin
  • 535 Views
  • 5 replies
  • 0 Bravos

Cant call out

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

Jamsza by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos