Community

Login to my account

Every time I log to my account I need a 6 digit code even after ticking the box saying that it is a trusted device

app.. my account

cant sign into the app not happy applied for data using my points it took more then 24 hours to be added to my added.. so i bought data and never got reply more then 24 hours to be added to my account ... I spent more money then I need to ,.. how muc...

No outgoing calls.

I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenienc...

US roaming add-on not functioning, again

Edit (26/06/2023)@LitlLdy @DennyCrane @hycm53 @softech Thanks all for the help - I was trying to contact an agent, but unintentionally posted it here as I'm not familiar with the Community format.My apologies for the confusion and lack of followup. W...

Phone is dead and I can't login to my account

My phone is completely dead and won't turn on. I am trying to purchase a new phone, but can't login to my account to get and account or sim information. I can't connect to my account because the OTP goes to my dead phone. How can I move my sim and pl...

Not getting a 6 number text when it says it sent

If you are connected to public mobile network why am I not receiving the 6 number code that I am told is being sent to me. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas? 

Double Charged for the month of June

Hello, I was double charged on my credit card on June 5th. Please help! 

Voicemail icon is not showing when I have voicemails

5g

Is upgrading to 5g worthwhile?

Pause my Phone

Hello.My name is Gyxxxx xxxx.I want to pause my phone. But I can't log in to the homepage because I'm in other country now, so I can't get a 6-digit password message. Please tell me how to solve this problem.Thank you. Edit by Dunkman: removed person...

My initial setup did not work

I am trying to activate my new SIM card but got an error message saying something went wrong.

Incorrect ESN/MEID message when porting number

I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.

Mms issue

I just switched to public mobile yesterday and my phone hasn't been allowing me to send mms messages and whenever I try to submit a ticket I keep getting am error code. I've followed the instructions provided in the chatbox but still havent resolved ...

Fraudulent use?

Hi, your transaction log does not match my usage. All my minutes are used up. Is it possible someone has hacked into my account? 

Can't update my CC

My CC got renewed so has a new cvv and expiry, but every time I try and update the info it fails to save. It just says "Oops something went wrong try again later."

new sim card

my husband want to join public mobile , however he want to use his existing phone number. And also how can he switch from his existing provider to public mobile. 

No incoming voice calls

I’ve discovered that when people try to phone me on my cell they get a busy signal even though I am not using the phone. I can call out but nobody can call me. Evoelse is working properly including text messaging. How do I fix this? 

Continually losing connection to service for months now.

For the past month and a half, or two months, I continually lose connection to the network. I have gone through all of the troubleshooting steps (including having an agent remotely reset my settings) more times than I even care to remember. This star...

Monthly plans

I've been with public mobile for over a year and I'm constantly switching my subscriptions. Just wondering what you think is the best plan to be on

Full access

My activation is still incomplete due to some technical difficulties or something I did wrong. As a result I still do not have "Full Access". My sim seems to be activated and has service. What am I missing?

constantly locked out of account

Hello I have been with public mobile for the last eight years. I stayed because of the grandfather awards. However, over the eight years public mobile consistently locked me out of my account whereby my password does not work. I do not have this issu...