Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an unused Public Mobile SIM card from 2016 that I got during the fall 2016 $120/12GB/90days promo. If I were to use it to sign up for one of the new 5G plans, will it be compatible with 5G?
Hey I have a question. So my auto pay had been cancelled because my card expired and I just paid for this month. However, now I can't seem to find the button on the new website to allow me to continue with autopay. It is a nice service and the 3$ dis...
i bought an esim but release the phone is not compatible, so i m not able to activate, can i exchange to a regular sim?@ Customer Support Agent
My phone is suddenly in SoS mode today, and I'm guessing there is an issue with my account payment. I cannot login to My Account because I can't receive text messages from PM, and when selecting "Resend code" email isn't an option. I tried creating a...
can you please help to reimburse the 10 dollars charged on me for ordering a sim card online which takes forever to receive / shortened my usage period from 1 month to less than 3 weeks? I want to go to the telus store and pick one myself. I was told...
I’ve been over charged and I can’t seem to get a hold of someone to get help with this.
Does anyone out there know if Public offers a static IP service? I need a remote inbound connection to a site that cannot have standard cable or DSL service.
Trying to add a program on my phone and when I try to verify my number it says"It look like this is a virtual phone number (also known as VoIP). Please provide valid non-virtual phone number to continue.
I signed up today and ordered a SIM card while registering, the SIM card is expected to arrive next week.Is my billing date today or when I activate my SIM card?In other words… am I paying for service while waiting for my SIM card to arrive?
when I call my son it will ring once or twice then drop off. He has to call me back and sometimes when he does his phone says my number is not in service. Other people my phone phases in and out not sure if related.
Since beginning June 2023 my service has taken a nose dive at home. Incoming callers voices cut in and out. I can’t have a conversation unless I’m within 6 feet of my interior cell phone booster antenna. Used to be able to walk all over my property a...
@CS_Agent in our CommunityIm not able to download the app. Ive tried twice to subscribe for esim. I have been charged twice on my Crédit card!!! And now i have no line!!!!S.o.S
I need to change my billing date from the 21st to 28th
Hi - I ordered a sim online for my boyfriend about 5 weeks ago and it was never received. Any ideas how to follow up on this as I’m having zero luck with the bot.I paid for the sim using my credit card but gave his email address which he would have u...
Does anyone know if Public Mobile still sells reconditioned phones? I have bought one before from them, but do not see the option anymore.Thanks.
When a local phone tries to call my phone they get the following prompt sorry phone cannot be completed. plan does not included US roaming plan. Please visit publicmobile.ca. Sorry the customer you are trying to reach is unavailable. Please call agai...
Does area code is required to dialing a Turkey mobile number(Not landline) from abroad
Hi,How do I log in into my account if they send a verification code by SMS when I am abroad and not receiving SMS?
hi,it says 2 business days to receive the sim card, but it's been more than a week now. My service should be 1 month but is actually less than 3 weeks. I want to change the option to pick up in person. But I don't want to pay another 10 dollars for t...
I have a total rewards of $7/month. I'd like to change to the 90 day subscription but I only see $7 off when it should be $21 off for 3 month.I read some other posts and I see the logic that if the discount is not "front loaded," the first 90 day sub...
my data wont work and i cant sign into my account it keeps saying unautorized.
My data is suddenly not working in Edmonton alberta. Looks like I can call and receive texts still. I tried to submit a ticket but it just brings up an error page. I'm getting a message from my phone saying I need to sign into public mobile network. ...
First my Teksavvy internet went down throughout Ontario so I had to use my phone data which randomly stopped. Payment had just been made and I hav 19gb free.
Plenty of data left for months 3 gb out of 20 gbWhen disconnecting from mobile data and connecting getting this screen displayed
It appears my data suddenly stopped working. I can still make and receive phone calls. Not sure where the issue lies but please advise.Regards,Mike Giampa
Okay. My landlord's WIFI is terrible so I subscribed 20GB plan on Public Mobile and use the internet by connecting my laptop with a hotspot. I used my plan like this about 2 months ago. Today, public mobile suspended me from using the data network on...
My phone just suddenly shows can't connect to public Mobile network. Looks like I still have normal calling texting access but no data. Not sure whats wrong with it.
Why can’t I get someone to connect to my hotspot when I have used up my monthly data but I have multiple data add-ons that I redeemed with points and I can use that in my phone just fine?
