Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As the title suggests. Please help. I can use some extra GB. Thanks
Hi!When the amount due for my next bill shows $15.75 on my account page, why am I being charged $36.75 on the card via pre authorised payment.Thanks
I'm traveling to USA , will be there 3 months can I buy enough add on to carry me through.Don't really want to go thru the hassles every 10 days I have 2 phones.ThanksPBarna
Hello, I am trying to log into my banking website while abroad but my bank requires a code for sign in verification and it only sends the code by text message. Is there any way to receive a text to my phone while in Brazil?
When entering YES2 the circular motion is replaced by a red background with.. exclamation point. message "unable to send". Any way to fix this problem? Dec. 31 is a week away
How can I activate My new SIM ??Thanks
If I downgrade my plan, will I still receive my rewards, referrals, Auto pay and Loyalty credit?
How does one reach an admin person that can help reinstate my wife’s phone account? Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended. She has no phone currently… Thank...
Despite going through all of the options of Restarting my android phone, Removing the SIM card and checking for damage/correct fitment prior to reinstalling, Turning on and off Airplane mode, Manually selecting the Network (which it can't fine) then ...
Is anyone around to help me?????
I have not received a text message or an email offering the year end bonus for free 2 GB data and free 500 international minutes. How do I gain access to this promotion?
I'm getting constant issue making/receiving phone calls. When I try to call I get "mobile network not available" and the call won't go out. People call me and go directly to voice mail (which later I cannot access because of the 1st issue ). Data se...
I got a text that my plan didn’t renew so I went online to try to fix it. It won’t take my auto payment and won’t take a different credit card. When I try it just gives me “oops something went wrong”.
I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card.
I just signed up yesterday and got he bonus 5GB for 12 month but the sign up bonus data jus went up today to 12GB. Do you think I can get the new data bonus instead of the 5GB?
I went for a 5 day trip to the USA, and signed up for a 10 day USA plan add on, including data text and calling. At no point during the trip was I able to connect to any data network. When I look at my account, it said there were no add ons active. I...
I took USA Data roaming plan. One day it worked in one city, and next day it is not working in another city in USA. The signal keep getting disconnected every 2-5 seconds, so I am not able to use the data for my Android phone apps. I badly need data ...
Hello,Upon choosing US Roaming for $20, I submitted my payment and the message was "Oops.. it didn't work..try again", so I kept clicking payment now and I got charged twice, now I have 2 US roaming plans and a $10 credit. My credit card was charged...
I keep getting non stop (every 5 minutes) soam calls from phone numbers with the same first 6 digits as my own number If I answer it hangs up after 3 seconds The calls repeat every 5 minutes from different last 4 digit numbers
I forgot my username
Hi, I'm a client for a few years now. Each year I receive the sms and I reply YES to obtain the gift. This year, I never received it. Anyone in this situation? We were supposed to receive the sms between 1 and 15 of December.
Hello everyone, I upgraded my plan to $40/15G on Dec 21 requesting plan change on next renewal date (renewal date Dec 22) and it did change plans however it shows $40/5G not 40/15G. I am aware when selecting plans there are 2 options 40/5G and 40/15G...
Trying to upgrade my plan but I can never log in for crying out loud it's been months and still hasn't been resolved I want someone to call me
Hello everyone. I received my Int'l LD Bonus (500 mins) and tried calling my friends' US cell number, but could not get through.I do the following... from my cell I dial: 011 - 1 - xxx (area code) - xxx-xxxx (number) Please advise. Thank you in adva...
I am not receiving any voicemail notifications anymore and there will be voicemail messages that I missing. Any idea anyone how to fix this? I have tried most of the solutions that has been offered here and other place on internet? Any help will be ...
Please tell me I DO NOT HAVE TO PREPAY for a month to cancel and port my number?
I'm going out of my mind trying to reset my password so I can reactivate my account I need help
So I am trying to reset the password for my wife's account.I keep getting the error, can't reset password, please try again later.I have cleared my cache, tried a different browser, tried incognito/private mode.Any other ideas?My wife says she never ...
HelloI have initiated a port-out my number out of Public Mobile to Lucky. My expectation was that I'd receive an email or SMS to authorize that. I did receive an email but it reads the opposite: PM thinks I'm porting into PM. There is nothing on Luck...
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