Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to put my SIM as lost/stolen… when I follow the instructions on the website it says to go to “my account” and then the “profile” tab…. There is no “profile” tab I can find.
Tried calling international number but received this error message:Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.I've bought the add-ons for international minutes, and it's already refle...
Hi All,Initially, I had a number xxxxxxxxxxxx and then I lost the simcard then I order a new Simcard and got a new number xxxxxxxxxxxxx then I lost the Simcard again. If I want to reuse my number xxxxxxxxxxxx, what should I do?ThanksNghi
After the latest operating system update on iPhone a password is being requested to access a voicemail message but only a numerical screen shows up with no option to switch to alphabetic. Anyone else have this issue>
My credit card will expire soon, and the online update isn't working. it says the request can not be completed at this time. It is the same card and number and address but the expiry just needs to be updated, and the chatbot cant help.
Hi there, I’d like to ask the reason why there were two payments withdrawn from my account, $11.30 on Nov.13 & $66.67 on Nov.14 respectively. From my previous experience, there had been one withdrawal every 90 days. Why is it like this this time?
Paid for US talk and text, arrived Florida no way to make a call, tried texting again nothing.now trying to create a ticket and just get a ooups seems not to work, stuck in loop of click here and click here if not working. Time to get refund and fin...
Conditional forwarding stopped working January'23, but as I didn't have mobile service I couldn't reactivate it. I just tried to activate it again but the unconditional options do not work. . Message: Call forwarding connection problem or invalid M...
I have been trying to submit a ticket but it is not working. The system keeps sending me in circles.I was charged 3x for my first month (no extra credit for it on my account for future months). How do I get this sorted out ASAP?
After I transferred to Public Mobile. Suddenly, I can't receive incoming calls.I tried restart iphonereinsert SIM Airplane modeIs there a way to find a representative? I can't submit a ticket... I missed my medical phone call.. I can't believe what k...
Hi,I've tried to change my credit card on file as the other one was expired and I'm getting an error "cannot process this request at this time, please try again later." I've tried to use an incognito browser mode and a different browser as well and h...
Hello everyone,I've been trying for a week now, and I cannot get my new sim card (physical sim) activated. I have tried to submit a ticket many times, but it just says "There seems to be an error submitting the ticket". I have double checked all of m...
Hello, My account is on hold because of a failed subscription payment. I am trying to renew my subscription through the account but it isn't accepting any card I put.I need urgent help as I cant seem to reach anyone to assist
We are in the US and our talk add-on has expired. Public mobile system will not activate a new add-on. It has been 24 hours if that matters. Is the answer just to get a local simm card? Thanks
Months ago I seemed to have lost the ability to access my voicemail. It just rings ands tells me my call can't be completed. Today, I decide I should address this as I also need to change payment info, as my CC expired. Now it won't let me change tha...
I recently changed my plan to one of the plans that were available as part of the Black Friday event. When I initially went to upgrade my plan, I lost cellular data right after I confirmed the payment, which caused the transaction to time out. The ch...
I am trying to change payment information as we have 5 lines all being charged to the same card so I was going to split them up as was recommended. When i enter the new card information and save, I get a message that it can’t be done right now and t...
I understand the promotion has been gone, but i sheduled to switch on my renew day which is 6th. today I signed in and it was not there. should I contact them or not? please advise
Just wondering since it'll take a while to exhaust 40GB and I obviously don't want to "test" it, can anyone here with the unlimited 5G plan who has had the experience of exhausting their full-speed data bucket advise whether you've been reaching the ...
