Old phone broke/ can't get into email

[KSMBoulter]

Hello,  my old phone had an esim and it is no longer working.  I bought a SIM card for another phone but i can't get into my old account because if the eversafe and i can't access my old email either.  I need help getting my number back and on the new device.

[KSMBoulter]

Thank you I have submitted a ticket.

[softech]

@KSMBoulter 

You can simply message support and they can update the account with the sim card number you have. Please message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@KSMBoulter  If you can’t log in submit ticket with support to SIM card swap the number for you to the new physical SIM card you have . Then you will get code sent to that new sim card to log into your account again . And keep same phone number and plan 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage