Community

Moonsb · 3 weeks ago

Hello,

I changed my phone and when I inserted my sim card, it said that the sim card was locked by PUK.

I forgot what my PUK was, and I cannot even login to my account because it asks me to enter a verification code sent to my old email which I don't use it anymore.

Could you please help retrieving the PUK?

Thanks.

slusagm · 3 weeks ago

what PUK code you need? there is one to unlock the sim card as people uses sim pin and forgot , and there is another one to unlock carrier locked phone. It really depends on the error message you see. What is that?

computergeek541 · 3 weeks ago

@Chalupa_Batman wrote:
Hey @Moonsb
Have you tried the usual characters? 1234 or 0000

A PUK would never be 1234 or 0000. A SIM card's PUK much longer than 4 digits and each has a different PUK.

Chalupa_Batman · 3 weeks ago

Hey @Moonsb

Have you tried the usual characters? 1234 or 0000

Moonsb · 3 weeks ago

Thanks Sansan!

I was looking for this.

Hopefully, someone could get back to me with a solution.

Thanks.

Sansan · 3 weeks ago

@Moonsb to send a private message, click on the link here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moonsb · 3 weeks ago

Hello,

Thanks for the reply.

Yes, it asks the same thing when I inserted it to my old phone as well.

I was trying to submit a ticket but couldn't do it because I needed to login first to submit a ticket, and I needed to key in a verification code sent to an email account which I don't use it anymore.

I was redirected to send a private message to an agent in this community, and was hoping to get it resolved.

hTideGnow · 3 weeks ago

hi @Moonsb

if you put the sim card back to the old phone, did it ask for it?

if only the new phone asked that, it is not a sim card puk, but the phone was locked by the carrier where the new phone was. You will need to ask the carrier where you got the new phone from for the unlock code

but if the puk error is there when you put the sim card back to the old phone, then yes, that is a sim card puk and PM support can help. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage