Replacing my old sim with a new card and keeping my current phone number

[Rick007]

Hello everyone,

I would like to replace my old sim with a new card and keep my number.

Thank you, Rick

[Phil_Adelphus]

@Rick007   Oh right, you were having speed issues I think?  Is it working better  now with the new sim?

[Rick007]

Hello Phil,

Last week I was having service issues after upgrading to 4G, after doing tests we still couldn't figure out the issue and I asked Gaby if it could be my original sim card and she said to buy and new sim card and try that.

Thank you for reaching out Phil.

Rick

[Handy1]

@Rick007   To keep same number and plan , You can SIM card swap the number in your account . Profile page 

SIM  SWAPPING  profile tabs

If you cannot log into your account you can get support to do it for you also 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

[Phil_Adelphus]

@Rick007   Can I ask why you want to change the sim card, does it not work?

[Rick007]

Hello Statusquo,

Thank you for your reply.  I found just as you responded but thank you very much.

Rick

[statusquo]

You should be able to change your simcard in the profile section in your phone my account @Rick007 and your number will transfer to the new simcard after the change.