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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot access account

I have tried for 4 months to try and get help on my Public Mobile account to try and cancel it. Very disappointed in the customer service. I can log into my account but after that it takes me to a pre-activation page even though I've been a customer ...

Resolved! Porting from koodo prepaid

@CS_Agent i am trying to port from Koodo mobile and am having trouble submitting a ticket. Please help.

Resolved! New to Public Mobile- not happy

wont let me activate my subscription due to a number porting issue... I don't care give me a new number! how do I restart?

Porting my number

Online support no help.Number never get ported.Ha can i get the process restarted.

Resolved! number one your support sucks they cannot do anything

I registered my new sim and paid so public mobile took my money but then it want finish my registration then I contacted your support who was no help I want my money back so I can go back to place that have good customer service

Resolved! Unable to confirm for full access

I'm a new subscriber so don't know how this works and was referred here to ask for a ticket. I hope this is the right place to give the details of the problem. I am hours past the point where my payment was taken and a number was assigned. I received...

Resolved! plan

Hi,just wondering the $34 plan is a 90 days plan or permanent?

Cannot complete full access to my account

I received an email with a code to enter, and it works. But when I try to have a code sent to my cell phone, it does not work. I have checked to make sure the number is correct, and it is. I have retried it multiple times and nothing works. So I do n...

Annoying Notification Alerts

I am getting notifications by the minute stating "No mobile data service" "Temporarily turned off by your carrier"I have done everything suggested in previous community notes, and nothing has worked. I even turned off mobile data completely, and I am...

Resolved! Porting out number

I've been having issues with public mobile so I switched last week. My number has not been ported over after multiple attempts. I am unsubscribed from my service and with another provider but the transfer requests don't seem to work.

Resolved! No cellular data and cannot submit a ticket.

I’m not sure what to do. My wife and I have been with public mobile for a couple years and we just updated our plans. The payment went through and the new plans are active, but both of us don’t have service. We cannot make phone calls, text, or use o...

Resolved! Replacing cell number with a landline number

I understand this option is available but when do I cancel my Bell Canada landline account ie after the transfer has been made? Will I have to update all my contacts will my new phone number? Anything else I should know before I decide? Thank you!

Resolved! Service on hold

Hi I received a text saying that my account has been placed on hold due to an unresolved issue with your payment. “To resume your services, simply log in to the Public Mobile app or My Account online at https://selfserve.publicmobile.ca and update yo...

Resolved! Cannot login because number was ported to eSim, but eSim failed installation

I get this message when logging in, after ported my koodo number to an eSim: We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number...

Resolved! Loyalty changes

If i change my subscription, the royalty will be change too? as my current loyalty is automatic discount.

Resolved! What happens to unused data if i change plans halfway.

Hello, Neighbours.I hope you're all well.Just a question about changing plans midway an existing planThanks in advance.************I am on a $45/month plan @ 50gb/month.I opted for the 90-day option.I paid $135 upfront and was given 150gb upfront.I a...

Resolved! US roaming with an existing 3G subscription

Hello, my current plan covers calls in Canada and 1,024MB of 3G data. I understand that 3G networks have been torn down in the US. Going to Florida, Daytona Beach, tomorrow I would like to purchase a call/data add-on.Would the $30 add-on for call/tex...

Don’t receive phone calls

Unable to receive phone calls unless from a public mobile customer. Please help!

Resolved! Port Issue.

When Porting in, I typed one number wrong in my number and now I can't 'Confirm for Full access, since the code is being sent to a number thats not mine. How can I get that changed to my number so I can sign in and manually retry port?

US Roaming Addons

I can't find any information online about US Addons. For example, if I'm roaming in the US for a week or so, what options do I have and how would i go about it? Thanks

Trip

Planning to go on a trip. It's possible to receive a text or call from canada? I have the minimum plan. What should I do to have some service

I accidentally selected and subscribed to the wrong plan.

@CS_Agent I first selected the 20GB $34/month plan, but then realized I actually had wanted the 40GB $40/month plan. I switched subscriptions in about 5 minutes. Am I able to get refunded for the initial subscription?

UK calls cut off after short time

Hey guys,UK calls cut off after a while everytime. any ideas?Regards,Iggy

Resolved! Address change

Hi,when I try to update my address in my profile. It wont autofill my address and says its invalid. Is it possible to get this changed manually by someone?Also, once its changed, is it possible to get a bill resent with the up to date address? I forg...

Mobile data not working

Today after my plan renewed mobile data is not working.Anyone can help please

Resolved! Phone

I have given them my new payment method. My account will not let me use call out or get text messages. How do I fix t

Resolved! Lost Sim Card

Hi..I lost my sim card. Can I get a replacement using my same phone number?

Freedom's 34$ 30GB

not support related

Can’t login

Hello,My father is a public mobile customer and he can’t login to his account.Could you give me the support services number so he can talk with them ?Thank you!

Black Friday Plans

Now that Fido and Freedom are offering $34 plan with 30gb of data has the Black Friday War started? It also looks like freedom is offering 10GB of data for $29 now for all of those that want to pay less instead of data being added.I hope this pressur...

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