Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Reason I am asking is that I've purchased two new accounts for each of my parents and one of them needs a physical SIM, which will take a while to arrive, and I'd like them to both have their pay cycle on the same day.Does the pay cycle begin on the ...
Hi there,I purchased a plan yesterday. How do I get the e-sim without downloading the app? I paid already. My apple store is not set as canada as I am travelling to Canada, and i cannot download it.can I use my's son iphone to get the esim number, th...
just bought plan and paid the bill. but eSIM activation failed. i can't call or text/ neither receiving call or text.im working tomorrow. very frustrating. even submitting ticket not working. very poor sevice. how can i contact customer agent.
Hello, I can't receive calls or text messages after porting to eSIM. Please help!
hello, I just signed on to public mobile 20 minutes ago went through the whole process properly ported my number over from koodo. Got text from Koodo to cancel my account with koodo by typing yes, I did that. I created an account with public mobile ...
Hi everyone, I have a bit of an odd issue that I do not know what the root cause is:I went for an out-of-country trip and used an esim service (Airlo) for data while I was there, and turned off my Public Mobile line (I was conscious to not delete the...
I chose a plan yesterday and made the payment yesterday as well, but activation failed. I submitted a ticket this morning but haven't heared anytihng back yet. Please help and make this process better!
Hi everyone, I just joined public mobile a few moments ago and realized that somehow, I purchased the old black friday deal (34/month for 20Gb 5G) but the current plan posted is supposed to be 40Gb/month.Unfortunately, I did not catch that detail whi...
Welp 12 hours have elapsed so its pretty much confirmed a port failure at this pointSent emails to CS_Agent hours ago and no replySIM appears active (data) but call + txt not working (no txt = no Eversafe so no account access either) Next steps?
I would like to remove payment information on account
I haven’t been getting the public mobile text messages, not the lets keep the conversation going messages and worse i wasn’t notified when i changed credit cards and they cut off service. Is there something i can change on my phone or does public mob...
I used a referral code to subscribe a mobile plan. My account has been activated for more than 48 hours. However, I didn't see the 10 points referral credit in my account. Does anybody know how long to take to apply the referral credit to my account?
I have bougt a 3 month plan on Oct. 20 and just now signed up and transferred my account to Public. But my account is blocked due to unresolved payment issues telling me that my last pay period was August 24th to November 24th.
Hi. Just signed my for Public Mobile, but I didn't know I needed to keep my old SIM in to accept port transfer authorization and missed my 90min. Can I get help from the Port team to resend the transfer request? Many thanks.
My son lost his phone (so can't get a code) AND is locked out of his email account.He is also in hospital so I am taking care of this phone issue.How can I get in to the account to order a new SIM or deactivate the account which is on my credit card.
HI. I JUST GOT A New phone and need my esim. i have been with public mobile for 5 years now, so when i got my activation email back then - there were no qr code included. where can i get my qr code now for my esim ? THANK YOU
Hi, Looking for a new basic connection; What's the lowest plan and features?Thanks
How can I cancel my order? Or without esim, how can I use your plan for 40gb 34dollars per month? Do I need to Sim? Where can I buy it?
Hello, I can't receive calls or text messages after porting to eSIM.Is there someone I can contact?
Hello. I'm trying to port my number over from Freedom. I missed the text from them which asked me to authorize and my 90 mins has lapsed. Not sure what to do now and can't seem to create a ticket through the chatbot.
Hi,What info do I need to give him like account info, details etc can someone help?Been 3 days I paid and cant use my plan...
Hi, I am a pm user, I wanted to use the black friday plan that is 29$/per month for 10 GB 4g data. But when I sign in , I am not able to see this plan in the change subscription . Can anybody help? Thanks!
I recently signed up for the $34/20Gb on Thursday. Since the promo has changed to $34/40Gb, I would like to switch to that. I have not received my sim card yet so I cannot access my account.
my plan expired today so I went and got a voucher to pay for this upcoming month. the payment instantly went through and the funds were already out of my account again but the subscription isn't working and it says I need to pay to resume my services...
Hi there, I don’t see my subscription and can’t change it in my account although I’ve been using this SIM card for along time
This is kind of a stretch, but I am looking to see if PM has a student discount and I can't find any information. This probably means that there isn't one but I just wanted to ask if anyone else has found a student discount for PM?
I have a 50$ plan us-canada + 40gb, this plan was automatically renewed on November 25th. Today November 26 i found a black Friday deal for 34$s that i want to change to. Of course i dont want to pay now for it since i already renewed the 50$ plan ye...
How come I don't see $29 plan when I change subscription?
So far with all of the new Black Friday deals, it looks tempting to switch to a higher subscription for more data and I have been considering it. However, is, let's say 20GB really worth it? I'm currently a university student and I don't really go ou...
