Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was topped up on jan 31st. my phone stopped working today. i have a plan with 1.5 gb.. i checked and i did not go over my data? it shows that i'm suppose to be toppped up again on march 4th. i'm also on automatic top up and the cc'd being used is ...
I’ve used my 1gb US Roaming add on and cannot add another one as the 10 days this add on is for have not yet passed.I have been told a moderator can help remove this addon so I could be able to add another one so was wondering if there’s anyone avail...
Hi, I forgot my password to pay for the month and now I am not able to login. I don’t know my secret answer to the question. Please help
My Autopay failed without any reason. Credit Card details on my profile nothing changed and card is active. Currently my phone is in suspended mode and can't pay manual payment as well
I bought a new phone from Ali Express. It is P5 pro. OS is Android 12. when I am going to settings>Network & Internet>Mobile networks settings>Access Point names. It is showing Three default APNs. Koodo SP (by default), TELUS SP AND TELUS Services. I...
Hi, I would like to have two fancy phone numbers from PUBLIC MOBILE for my new business, is there any chance to get the exact numbers I want if it is not issued to someone else ?? what is the best possible way to get one? I checked in public mob...
I need to put my public mobile number I had onto a new public mobile Sim card. I do not have the old Sim card or phone but I do know the Sim card number tho. How do I do this
Hi there,I have lost my old sim card, but it is still active and now I want to tranfer that number to my new pc mobile sim card number with same paln.
My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.
As per title. My service was disconnected and I received a SMS stating that my plan did not renew as a 'payment had not been received.' I am on autopay and a charge has indeed been applied to my CC# before investigating this problem. After accessing ...
Hello, I remember seeing a long list of phones that are compatible with public mobile. Where can I find this list please? But, also, reading some of the other q &a's on here I am reading that ANY phone from North America will work with PM... I ha...
Here is heart warming story about a old man who switched cell companies for a less expensive phone plan now nobody calls him and he paying the first company because they still have his phone number and the second company has him on a temporary number...
I assume I can go back up to $40 or higher and then stll retain my 2 Gb forever bonus?
Hi. Im trying to activate my new sim card but I need to join the community first as its showing that I need to create a troubleshooting ticket. Ive been a member before. It wont let me use my phone number or email address to create an account. It say...
I recently topup my phone and received a message saying it was successfully topped up but when I made the call it still says I need to top up my phone
I have just signed up with Public Mobile pre-paid plan and auto pay on Feb. 1 2022, do I get the monthly $2 discount? It does not show up on my statement or next payment amount.
Hi, how can I please get the special offers (loyal customer)?
Hi,I have a unique problem.I signed my wife up to a public mobile account a while back.This morning i realized that the credit card we use to pay our monthly bill is expired.However we cannot log into her account to chage the payment method as the em...
Hello, i have a new sim card for my current account and need help to set it up as my old sim card was stolen
I have ported my number from Telus to Public Mobile yesterday. Port was successful, but my phone will connect to tower and quickly disconnect in few seconds. This repeat itself every few seconds. I am unable to get call through, no text message, no d...
I am trying to transfer all my account information to a new phone I just purchased I am a public mobile account member I also want to transfer my existing funds and unused funds to my new phone
It is so stupid that you can no longer access your photo library easily from your account. Can I only do this via a link? Is there another way? Either way can someone give me the link? thx
Hello, everyone, I make this post to see if anybody can have an idea for helpI ever have a PM basic plan for my son uses in his high school, but since he went out of province for university last Sempeter, this number has never been used anymore, the ...
the response i get is "we're sorry your call could not be completed as dialed" The number is correct (it even shows up with caller ID).
I CAN CONFIRM THIS ISSUE HAS BEEN RESOLVED WITH iOS 15.4 (19E5225g) if you've recently updated to iOS 15.4 (19E5209h) or (19E5219e) your data may have stopped working, seems to be that the update changes PM APN settings to Telus. After some discussi...
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