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Not able to make call and getting 6UT1 message.

Cole21
Great Neighbour / Super Voisin

For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.  

2 REPLIES 2

Cole21
Great Neighbour / Super Voisin

Sent the provate message to CS-Agent.


@Cole21 wrote:

For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.  


This shoudln't be happening, but try dial 1 before the area code.  Otherwise, this is an issue for customer support agents to look at.  Please use the chatbot to open a ticket.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot's ticketing system fails, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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