Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I bought subscription with Esim, but unfortunately my phone is not supporting Esim. I would like to change to normal sim, but my account is not allowing me buy physical sim and as soon as login it goes to Esim activation.How to stop ESIM activati...
Signed myself up for public mobile, no problems. Sign my son up, pay for the monthly pkg I chose for him, they sent the Sim card, I did all the same steps but on step 6 it said that it could not be completed. I submitted a ticket they gave me a numb...
My Account does not even show me what my plan is any more? It automatically changed in may/june of 2024. My direct deposit amount went up 33%, but no idea what my current plan includes?
Current physical SIM card is European. I’m Canadian.What are the exact steps to keeping old number?Do I need to replace European physical sim with a Canadian one? Or can I just leave it in and buy an eSIM also?is it required to declare lost sim to pu...
I want to switch to public mobile and get another Sim card also New. Plan new sim can't pay till August 30th. The deal expires on the 29th of August. I don't want to lose plan deal price. How can I get it without paying now?
I transferred a second from another provider to PM using my an account. It looks like the transferred phone number has the new phone number so I no cannot receive a text on for two factor authentication to login to my account. Help would be much app...
Hello,I just received my SIM card and wanted to transfer my phone number from Rogers but they say 'this number is not available for transfer'.I have an account with my landlord, would it be the reason?In that case, what would be the solution? A new n...
(Conference Calling)Hi I can't make a Conference Calling on my phone wich is strange since I changed my plan 100gbCan yyou please check what is going on
Hi, I am trying to cancel my late father's account. You make it very difficult. I set it up for him therefore I have his login info. I have already canceled his credit card that paid his bill. Because he is on a 30 day plan I assume that non paym...
Hello,I juste received my new SIM card. I put the SIM in my phone and I downloaded the Public Mobile app. When I log into the app with the right credentials, nothing is happening and I go back on the login form so I am stuck.I uninstalled the app, cl...
Hello,I use an apple iPhone 6s. I am unable to activate my public mobile SIM because I could not get the download the public mobile app from the App Store. It seems the version of the OS I run on my phone isn't current enough for the app. is there an...
Hi, I am travelling for 2 months can i stop my service for ONLY 2 months then come back to same service, same phone number, same plan, same total paid, some everything?? If yes please explain how exactly should i do that.Thanks
Hi, I have the public mobile app on my Galaxy phone . When I go to the app the amount of data used always stays the same, yet the line underit letting me know when my month is finished updates all the time. have tried clearing the app cache etc but...
I'm wondering how swapping my SIM to another phone works? I have a physical SIM.I broke my iPhone and temporarily want to swap my SIM to my kid's iPhone, so I can use data on it and especially maps. I can't even get to a phone repair shop without the...
I have been a customer for about 4 years. I I haven’t been receiving any new offers for a long time even though my acquaintances have received many. What may be the reason?
Hi, is it possible to set parental controls to pause the DATA and phone call access? I already set controls with my provide for WiFi and Internet but I think my child can still text with DATA and make phone calls. Any advice will help.
