Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi ! I noticed there is a free physical SIM card being offered for new subscriptions. I am considering to avail of this for a friend who will be coming to Canada in July and could benefit from this. The questions I have are:1. Will the free SIM offer...
When I make a phone call, it says that I used all my available minutes. However, my plan is unlimited calling what is happening? Why won’t my phone work?
Hi,I used my partner’s referral code to sign up for Public mobile. I was supposed to get $10 credit for signing up using the referral code, which I never got.How do I go about getting this referral credit now?
There is a new $34 50GB 5G Canada - Wide Plan, now there is currently 7 different plans, which 4 of them are available for existing customers.Activate it soon!It is also listed as LIMITED TIME, which means that Public Mobile may change it to a 20GB o...
I require a human agent to contact me directly via email.
When I subscribed, the system said the public mobile app would work with my Samsung Galaxy S24 Ultra. It does not. The chat bots are not helpful. The phone software is up to date. The phone is new with 1tb of memory. Message: this app will not work w...
Why is my current month's payment higher than last. Why was my loyalty discount not applied?
I just bought new subscription from Public Mobile and completed the process involved. But my phone is not connected to the Public Mobile network yet.
I just drove 1.5 hours and paid $10 to get a SIM card, created a new account because i was not allowed to switch my PM plan, paid another $21 for new subscription, and now my phone says "no SIM"
Why does my phone drop calls quite often, especially longer calls??Is that a Carrier issue?
I bought en eUsim but it is not working so I would like to use the physical usim I used right beforeI’ve tried to change usim but it says the usim is not valid
Hi everyone,I am currently on the plan (40 GB Data at 5G Speed, unlimited data for $34/month).I want to get the $29/month 40 GB Data at 4G Speed, but it is for new activations only.To get this plan do i have to leave and come back to get this plan?S...
Still waiting for my sim card and it has been 3 weeks?
can't get full access due to confirmation number going to a number I don't have access tohow do you get help if you can't get into your account
I have started the port for my daughter’s number but now I don’t know what happens next, help!
I need a new SIM card, mine got damp, I keep dropping callsHow?
It keeps sending my full access code to a phone number that I don't associate with.I want to cancel the phone port process as I do not own the phone number and choose a new phone number. I just activated service yesterday on a brand new galaxy s22+ w...
My daughter broke her iPhone and now is using another phone. How do I get her data and this plan on that new to her phone ??
Whenever I try to call back missed calls, I get this error 8b1: your call cannot be completed as dialed. I have tried entering the number manually with and without the 1, but no difference.I have tried contacting customer support no help (we keep get...
Hello, I have started subscription on May 11 2024. I transferred my phone number from Telus and have eSim with the plan. I have paid and it shows current subscription cycle will be till Jun 10 2024. There is 0 usage because i do not have any service ...
Would that apply for pick up also? I want to subscribe as soon as possible before prices for my old plan go up and im on the hook for another month. I saw that shipping can take anywhere from 3-10 business days.
I recently switched to $34.00 plan which includes US coverage and more data. Now doesn't work at all in Canada! New service offers 5G speed. Does the fact that my phone doesn't offer 5G make the difference? I have reverted to my old plan until I can ...
i need to cancel account, i didn't have esim compatibility, so have to start another account, how to do i cancel this one?
The last time PM was asked about wifi calling was April 8th. Please say once and for all whether or not you will be offering wifi calling. Many of us are stuck with a poor signal/dropped calls when indoors. Even Fido offers it.
June 5, 2024 B.C.$34 5G 50GB+unlimited at slower speed. Canada only.
Hello, I currently pay $50 per month for a Canada/US subscription but I see that it is now on sale for $34 per month. If I change to the lower cost subscription, will I lose all my accumulated add-ons? I would appreciate if someone could please revie...
I ported my number to Public Mobile but the eSIM doesn't appear to be working. Under "Cellular" it says "Add eSIM", then "Use QR Code". Also under my Primary number there is no "Network Selection". It's on "Automatic" but it's blank. I have data b...
Its been over 3 hours since payment was made, subscription still shows old cycle, however payment history shows the proof of payment that I had made today. I turned my phone on and off, put airplane mode on and off. When I call the 611 number it stil...
Woke up to my plan not renewing due to losing bank card. Updated information. Attempted to add balance for renewal. Met with error message. Attempted second time. Same message. Need phone for my business. Attempted to switch plans using new card...
