Internet slower after changing to 5G

[KoMu]

I am experiencing slower mobile data speed since I changed to 5G. This is weird is there a reason for that?

[hTideGnow]

hi @KoMu what phone do you have? you don't need a 5G phone to enjoy the super speed.  A 4G phone using 4G network can get speed close to 250Mbps

Try Reset all networks and try your PM sim card on another phone.  Download speed test app and confirm the speed you are getting 

[Chalupa_Batman]

Hey @KoMu 

To confirm, you have a 5G capable phone? Also, you should reboot your phone after changing and you may wish to reset your network settings. If it's still slow, you may wish to put in a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437