My phone only goes to lte+ on a 5g plan and a 5g phone?

[Rye88]

Hi so I have a 5g phone samsung galaxy s20 fe 5g a 5g Sim card as well as the 5g plan and in the 5g areas it won't change to 5g I've tried everything the internet has suggested It says its an error with Telus network or something I'm wondering if changing to an esim will fix the issue

[softech · Accepted solution]

@Rye88 

it is a known issue that S20 series does not work well with PM or Koodo, mainly because it was blocked on the OS level, an agreement between Telus and Samsung because both Koodo and PM did not have 5G support when S20 was introduced.  Yes, PM and Koodo both supporting 5G but it is too late and Samsung no longer update the OS to allow the phone to use 5G on PM

But even with you connected on LTE, your speed shoudl still be as good as you are on 5G network (close to 200Mbos)   Please try "Reset All networks" on your phone first, and also test the phone in different area

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/m-p/1043676#M728790

[sheytoon]

This phone doesn't have the right software to use 5G when a Public Mobile SIM is used.

[hTideGnow]

hi @Rye88 

nothing wrong with LTE+.  if you have a 5G plan, you can still get 5G top speed , 250Mbps, using LTE

but you can also try changing it to 5G on the network mode settings and see if the phone connects.  If not , it could be a 5G coverage issue