02-14-2025 11:22 AM
I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that
02-14-2025 11:24 AM
ask PM to put your account on Lost/Stolen first. Then you can go and get a replacement phone and replacement sim card after
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
HI @Darr4545
you need PM support staff to help. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
