5 hours ago
I really need help! I hadn’t used my spare phone for a couple months and when I turned it on it said no service! I logged into my account and it had no plan or anything?!!!?
I had left it setup on automatic payments and had a very cheap plan with lots of discounts from referrals etc, I kept it as my backup phone, but now it’s like as if my number and plan is gone completely??!!! This is insane!
please help! I need my number and plan back!
3 hours ago - last edited 3 hours ago
@Dantheman31 Have you checked that the automatic payments were actually made? If something went wrong and they weren't for 90+ days then the account is closed and the number likely gone. You can open a ticket with customer service via the chat icon bottom right of this page. If you can't get that to work then send support a private message at this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437