Lost my plan and account??

[Dantheman31]

I really need help! I hadn’t used my spare phone for a couple months and when I turned it on it said no service! I logged into my account and it had no plan or anything?!!!? 
I had left it setup on automatic payments and had a very cheap plan with lots of discounts from referrals etc, I kept it as my backup phone, but now it’s like as if my number and plan is gone completely??!!! This is insane!

please help! I need my number and plan back!

[Phil_Adelphus]

@Dantheman31   Have you checked that the automatic payments were actually made?  If something went wrong and they weren't for 90+ days then the account is closed and the number likely gone.  You can open a ticket with customer service via the chat icon bottom right of this page.  If you can't get that to work then send support a private message at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437