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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tried to open 5 or 6 ticets, no luck.

My account is suspended and i've been trying to get in touch with CS agent. Tried to open half dozen tickets i nthe last couple days. It says opening the tickets was successful but when i look there is no new ticket made.

Payment

Hi can I get them to take my payment off my visa

Is call forwarding still broken in the US?

Hi All,I'm on my way to travel to the US for a few days with a roaming package I've already purchased, and then leave North America with a foreign SIM. I've set up phone forwarding to a Fongo number to redirect calls after my PM number becomes paperw...

Esim on samsung s20 ultra

I had checked and confirmed that my s20 ultra was compatible for esims and yet the app is saying that it is not compatible. Please help.

Why the loyalty 1 $ are not applied ?

Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...

New reward does not show the old reward $

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...

Resolved! stop subscription for over 3 months

Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,

Paid twice

HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.

Help

When I logged where in community I can find Click My Profile.Click the Subscriptions & Notifications tabChange your settings and click Save Changes.

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there. Has PM partnered with AT&T to bring roaming to Alaska? Anyone have roaming success recently?

Billing

Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?

Resolved! SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Not be able to finish set up

Not be able to transfer Koodo number. System keeps asking me to log in with no further step.

transfer number from koodo

I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023

Paid for 2 sim cards, still showing "Subscription Not Activating"

Paid for 2 sim cards and still showing "subscription not activated"

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

Hello, I hope you can help me to make sure I do this correctly. I've tried searching the Community but am not finding the info I am looking for. My stolen phone with sim have not been recovered. I now have a new phone and sim card and require a new p...

Resolved! US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

mms is not working

mms isn't working

rewards

can i purchase additional data with my rewards points?

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Persona

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Personal Hotspot” is opened. iPhone 14 Pro with iOS 17.5i have tried another carrier’s SIM card in the same phone and found the hotspot is immediately visibl...

I did not get credit for my old rewards

Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit?

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures. It will only send very short texts. Is this a phone problem or is this a data problem with public mobile? What can I do to fix this? Thank you

How to resume Public Mobile number after cancellation of number transfer request ?

Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..

Text Messaging to an android phone user

Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?

Resolved! Sim Card Not Recognized

I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...

Failed to port number day 4..

Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...

account

how could i find my account n

Resolved! Subscription change

Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

Hi,I am thinking of downgrading to the 15$ call unlimited + no data plan for few months. I have many data ons accumulated, most of them gifts and rewards of the past. Also, I have a huge data add-on given by Public Mobile during the transition to the...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Tried to open 5 or 6 ticets, no luck.

Payment

Payment

Is call forwarding still broken in the US?

Esim on samsung s20 ultra

Why the loyalty 1 $ are not applied ?

New reward does not show the old reward $

Resolved! stop subscription for over 3 months

Paid twice

Help

US Roaming in Alaska

Billing

Resolved! SIM card in Quebec

Not be able to finish set up

transfer number from koodo

Paid for 2 sim cards, still showing "Subscription Not Activating"

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

Resolved! US roaming

mms is not working

rewards

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Persona

I did not get credit for my old rewards

samsung galaxy s 6 texts

How to resume Public Mobile number after cancellation of number transfer request ?

Text Messaging to an android phone user

Resolved! Sim Card Not Recognized

Failed to port number day 4..

account

Resolved! Subscription change

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

esim

Service Issues

No activation?

couldn't login in account

Transferring Service From SIM To eSIM?