Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

overcharged on account

I was charged 39.10 on my account for no reason and need it back.

Resolved! Public Mobile US roaming add-ons

Does the US Roaming add-on only function on the obsolete 2G US networks?

MONTH 4 of fraud with Public Mobile

Hello again. so MONTH 4 of somebody taking 2 payments of $16.95 out of my bank under Public Mobile!!!I took my bank info off this site to see if that would stop this insanity, but apparently it’s being done somehow. My monthly charge was stopped, an...

Resolved! Not receiving mms pictures.

Mms pictures won't download. Can send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.Getting the "OOPS" message

Resolved! Can't make Payment

Hi There, I'm messaging on behalf of my daughter. Her Public plan expired and she is trying to make payment but its asking for a 4 digit code sent to her number. She cant access the code because her plan is expired. Please Help!

What the hell PM

Looong time customer.. can’t even post here without using a vpn.. now.. can’t even call my neighbour.. without the roaming message …good work PM…….

refund

Please how do I contact support? I don't want to use public mobile

Please help me how to check my voice mail

Please help me how to check my voice mail in my phone, in my key pad there is no voice mail icon below 1

Double withdrawal for July's subscription

Hi,Please help look into why there were 2 payment withdrawals from my debit card on July 10 and my next payment won't due until August 10. Look forward to hearing back - thank you.F. Suen

Esim new download

Reset phone need new esim

Resolved! New Customer: eSim not working

Yesterday when I registered online initially, PM said my phone was compatible for eSIM usage (I have an iPhone 12 Pro). During the process, a prompt popped up on my phone saying 'Unable to Activate eSim' etc. After waiting long past the allotted 5 ho...

Resolved! Talk and text

Hi! My children have the unlimited talk and text plan with a small amount of data. They are having trouble texting once the data has been used up. They say that they can’t receive texts? I don’t see how the texting is affected; it shouldn’t be.

My Data is not working

Hi. My account shows that I have 3 GB of add on data and yet, I’m not able to use it at all. I have consumed my regular data plan and was hoping to use the add ons, can you help me? Thank you very much.@CS_Agent

Help

My services stopped since last 4 days.

I want to strat my services.

having a problem of unsubscribing

Hi, My name is xxxxxxxxxxxxxx and I used publicmobile service. unfortunately I moved to Korean and couldn’t use your service no longer. But I have a problem of unsubscribing because I can’t get the code number which is needed for login when I try to ...

Why can't I call this number?

This is the number for Tim Horton's Tim card 1-866-846-2273. When I call it from my cell it says the number is not in service but when I call from a landline it connects with no problem.Tried just dialing 866-846-2273 and 0-866-846-2273 and both didn...

Sharing my customer service experience with Public Mobile

I was a bit discouraged that there was not Public Mobile instant chat but I am impressed with the time of responses in the private message feature they have! It is very fast and the staff is really nice! How has been your experience?

Talk to an agent

Is there anyway I can connect to a real human from Public Mobile? I need to cancel my port-in request because my old carrier said they couldn’t process my port-out request unless I cancel my port-in request first. The ticket submission page kept show...

New Activation

I activated a new sim and transferred my number from Freedom. It over an hour and I have no service on either network. I also received a message from Public that I have entered an incorrect ESN/MEID number and someone will contact me. I did not recei...

Resolved! WHY isn't an online banking payment option available? I was about to get two referrals to PM...

Two referrals were almost in the bag, but they don't want to not have the option of paying through online banking. It's so simple! You just need to put your account number in the online banking system, and pay there! Why can't Public Mobile just acce...

Data add-ons expire now?

I just purchased a 3gb data addon and noticed that it has an expiry date? (27/30 days left) I know before all these changes once I bought an addon it sat there until I used it. Has this changed?

Resolved! Need help

With my cell phone on guarantee date05/04/2023

Faulty US service add on…. Again

This time I didn’t go for the data add on as previous experience has proven it is hopeless. I just got $15 talk and text. It seems to work about 15% of the time. It definitely struggles to make and receive calls, and texts often don’t come through...

Sim card lost and cannot receive confirmation code to log in my account

Hi there,I cannot find my sim card. So I decide to buy a new one to replace it. But I cannot log in my account because I cannot receive the confirmation code to the phone number. And I didnot registerter the trust device either.How can I skip the pro...

New Customer

How can I join public mobile from a different carrier with the same number. I cannot find a number to call public mobile support.

Add on for US roaming not working

@CS_Agent I can not get my US roaming talk, Text and data Add On to process no matter what I do. The payment won’t process. I’ve tried to buy it numerous time in the last 12 hours. I am in the US right now and completely stuck without a phone. I’m no...

Resolved! Help transferring a number

How do I talk to an actual person?I cannot get my number transferred as Public continually put the incorrect name on the transfer request & my provider rejects it.

International Roaming

Hello, I need to go to Bangladesh for 4 weeks and like to know: 1. Does Public Mobile offer roaming in Bangladesh? 2. If Yes, is that free or a prepaid or Postpaid service? 3. Max of the services (online) that I use have 2FA via text message. How wil...

Data Add-On

Hi. Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

Community

Forum Posts