Cannot subscribe

[Chris_ferg]

I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already 

[computergeek541]

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@Wayworn wrote:

possibly look for a text that you need to respond with “YES”.

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There is no text messager that a customer has to say "YES" to for activating service.  The text message that you're mentioning only has to do with number porting.

[Liza1984mtl12]

Yeah I'm trying to cancel the subscription i've paid for a month ago and I can't get into the account to finish activation... it keeps bringing me to a page where I have to purchase a plan. It makes no sense. 

[hTideGnow]

HI @Chris_ferg 

the support model is different from other carriers

But check you inbox for support agent's reply 
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chris_ferg]

Wow really? This is horrible, I need to get my phone activated asap, and as mentioned the money has been already taken from my credit card, I wish I would have known this before as I would definitely not have picked public mobile 

[hTideGnow]

sorry @Chris_ferg , PM support is all online and no call center to call

[Chris_ferg]

Thank you I’ve messaged them as well, I need to get activated asap, is there not any number to call public mobile agent? 

[hTideGnow]

HI @Chris_ferg 

no worries, support agent can help from here.  Just message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437