Not able to confirm full access

[Salar786]

I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.
A 6 digit code associated with your EverSafe ID will be sent to phone number . We will need you to confirm this number."

But I am not receiving any messages and my sim says "Emergency Calls Only", which tells me that the sim is not completely active. I have restarted my device countless times and tried everything on these blogs. It's really frustrating. Can someone please help!!

[Salar786]

I have raised a ticket and left a private message as well. Haven't received any response yet. My phone says my sim is not registered. I'll wait for a response from CS_Agent. It looks like it is a sim activation issue for sure.

[computergeek541]

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@Salar786 wrote:

I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.
A 6 digit code associated with your EverSafe ID will be sent to phone number . We will need you to confirm this number."

But I am not receiving any messages and my sim says "Emergency Calls Only", which tells me that the sim is not completely active. I have restarted my device countless times and tried everything on these blogs. It's really frustrating. Can someone please help!!

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Assuming your phone device is compatible, there's very likely an issue with the activation.  Please contact a Public Mobile customer support agent using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason the chatbot doesn't allow you to submit a ticket, send a private message to the username CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437