Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I moved from Bell to public in early December. I brought the number I was using in Bell and I was using it well. But suddenly my number disappears and a number I don't know is registered as my number. What happened?
Hello, I recently opened an account but have yet to be able to log into the mobile account since opening it. After setting my phone up, etc., I was logged out. When I try to log back in, I enter my info and click "log in", it loads, and then returns ...
I bought 4 PLANs for my family around 30 days ago. You guys were supposed to send USIMs for free, but you haven't even received 1 USIM yet.I hope you solve this problem.I live in NS.
Bought a used samsung A21 from best buy for my dad, when trying to call or text, it says not registered on network. So I did the usual stuff like reboot the phone, take out the Sim card , check if the phone was blacklisted and so on. The new Sim card...
I just got the 5G 50 gig at $35 a month plan. How long is that good for, a year 2 years?
My visa card was charged for 2 sim cards which I have not received yet. I have convinced 2 of my friends to join public mobile but we need the sim cards to do it.
I have the USA can plan with 40 gigs of memory. I am connected to T-Mobile through you guys. The service is terrible. Takes a minute for a call to connect.
I received a limited time offer on Jan 12th for an upgrade to 10GB of data @ 4G speeds, for $29 a month. The offer expired on Jan 14th, I was wondering if it's possible to still get this deal?
I purchased the plan of 300 minutes international calls but still not able to make one.
Hi is there any agent will help me change my plan to $24 plan thank you
I'm just looking for a clear link to my accounts page. Prior to their new branding / website updating, it was already confusing there were two different accounts between My Account and My Community. I don't know why they don't consolidate. Then since...
I am unable t make or receive phone calls today, just started this afternoon. Bills paid on Jan 4th.. what’s the issue..
The eSIM card would not download properly and I did not receive a confirmation email with a QR code. I’m now stuck with a phone that isn’t on any network. Does anyone know how to fix this?
Have had same phone and service plan for many years. yesterday the phone stopped receiving texts or calls. can text and call out. public mobile activity logs show texts
I list my phone and public mobile sim. How do I transfer my old phone number and old plan to my new sim... I'm totally confused .. thanks
Hi Can I get that number as well?I received a mssg from Freedom Mobile that my port in failed. (I provided my IMEI number). I've tried Customer Service chat but it doesn't cover this. I have my old customer number from ChatR.
My grandmothers phone is lost and we can't access her account to cancel service. the two factor id only sends code to her phone number which obviously we can't access right now. How do I get access to cancel her account?
I just activated a friends sim for Public Mobile and didn't see where to enter my refer a friend code. The sim was activated, how can I now get the refer a friend credits?
I know the Samsung A14 5G works on public mobile, but will the Samsung A14 LTE also work?
Hello.I need a receipt for Account ##########From Aug/Sept. 2022 to Jan. 2024.My email is ***@***Can you tell me how long this will take?Thank you,Michele Moore
I ordered the Canada US plane yesterday for 90 days but now I’ve just realized The public mobile does not offer Wi-Fi calling. I assume all carriers now after this I need this for work as I work in a remote location can I cancel this and get a refund...
Hello thereWe are looking at getting a cell phone for our 12 years old. Does PM have a low monthly cost plan that would offer phone and text only (no data)?Thanks
I have been a Public Mobile subscriber for a few years and have always paid my plan by auto-pay. On Saturday January 13, 2024 my plan stopped working in the same day I pay a monthly payment, but my plan the same was inactive. On Monday January 15th 2...
Hello,I lost my phone in a pile of snow and need to get a new one. If I order a new sim card, can I maintain my current subscription with new sim card and keep the subscription discount I currently have? Thanks.
I recently travelled to USA and purchased data and roaming coverage from Public Mobile. Neither services worked while I was away for 4 days. I have already reached out to Public and no response to date. May you please advise as I paid for servi...
i was doing the self serve switch and after completing the sim switch it just said error and unable to perform. no more details provided. how do i perform the switch now? when i log in and go to continue axctivating it gives me a blank screen afte...
Hi, I've just moved into a new area and am finding the coverage to be terrible in my building. I've turned off autopay but would like to cancel my account asap and get a refund. Can you help?
I have already reported this to Public Mobile's support team last August 2023 and also again today as it has not been fixed.The downloadable receipts have these 2 things wrong with them that I have listed below:1) Receipt is spelled wrong and "YOUR R...
I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? T...
I got a number with Public Mobile in November and used it for 3 weeks. Then I switched to service to Koodo (transferred my number). Recently I discovered that my card was charged for two months after I transferred my number. I have no idea why.I trie...
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