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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9681 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20428 Views
  • 180 replies
  • 24 Bravos

Resolved! What a horrible App

The app says my account is on hold because of no payment, but I’m on autopay and the payment for May did go through.  Tried 10 times to submit a ticket and got an error 10 times.  

Robbieo1 by Great Neighbour / Super Voisin
  • 186 Views
  • 9 replies
  • 0 Bravos

Resolved! $10 discount not showing up

Hello I got a referral code from my friend which would discount $10, so I put in the referral code on the check out stage but it didn’t reflect in the payment billplease reflect it

Fluffyking by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

transferring numbers - big issue

HI there,  so here's the situation:i have payed my first month, i have a sim card,  but ive hit a brick wall with progressing. to finish transfering numbers, i have to recieve a code to my number. the proplem is that i do not have access to that phon...

janeelizabeth by Great Neighbour / Super Voisin
  • 258 Views
  • 12 replies
  • 0 Bravos

Resolved! Charges!!!

It is my understanding Public Mobile is a prepaid service with certain Add-Ons on the phone that will allow the use of the features. If Add-ons not subscribed then system should not enable or allow the feature to work. 1)A call was made to area code ...

NH9522 by Great Neighbour / Super Voisin
  • 281 Views
  • 7 replies
  • 0 Bravos

Resolved! My SIM card is broken

Hi guys, I urgently need your help: I am you old customer Oleg Legatov,  , and I have big problem with my account. My SIM card is broken by one of low qualified technician, setting up my phone by my request, and I can't use my phone for making phone ...

ollega1 by Great Neighbour / Super Voisin
  • 271 Views
  • 7 replies
  • 0 Bravos

Resolved! Cancel services

My wife passed away and her phone is still active

Develop by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone does not work

HelloI just activated my SIM, messaging seems to be working fine. BUTThe phone sending and receiving does not work at all !Any help

Jamal343 by Good Citizen / Bon Citoyen
  • 175 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card

I ordered  sim card over over a month ago but have never received it.  I did received a confirmation e-mail. Now I can't contact anyone. Using chat just keeps giving me a 404 error. Asking for a refund returns a reply that sim cards are non refundabl...

Rick100 by Great Neighbour / Super Voisin
  • 117 Views
  • 5 replies
  • 0 Bravos

Resolved! I do not want to renew my plan right now

Hello,I clicked "change plan on renewal date", but it is renewed now, and charged money from my credit card.My previous plan still has a lot of data I can use, and I do not want to renew it right now. Please help me. 

Samuel7 by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring number

Hi, I recently switched to Public Mobile from a different provider. I am able to use data with the new PM SIM card, however I didn't get a SMS message to confirm transferring and currently only getting messages or calls to my old SIM card. I was hopi...

Jen_07 by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Resolved! Data

Will I have data if I’m travelling overseas?

JuanitaR by Great Neighbour / Super Voisin
  • 159 Views
  • 5 replies
  • 0 Bravos

Resolved! Where’s the cheap plans?

I have been a long time customer since I’ve swapped from Lucky Mobile and I have been pretty satisfied with what I had going on here. There was far more to offer here and even cheaper and affordable plans. However upon recommending this company to my...

Tay1603 by Great Neighbour / Super Voisin
  • 278 Views
  • 5 replies
  • 0 Bravos

Resolved! Points

As the Rewards is changing to the new Points, do I have to activate the Points program manually in order to receive the points? Has the Rewards program already ended?

loyee by Great Neighbour / Super Voisin
  • 199 Views
  • 6 replies
  • 0 Bravos

Resolved! How do Subscriptions work?

I currently have a 3GB@3G plan with some rewards. The plan before rewards is $35/month. There is a promo subscription plan for 20GB@4G for $39/month. If I choose the new plan will my rewards still apply? I guess I'm just not sure what a "Subscription...

Sunstorm by Great Neighbour / Super Voisin
  • 260 Views
  • 5 replies
  • 1 Bravos

Resolved! Just purchased 3 month 150GB subscription.

My u20GB data plan just ended so I decided to purchase the 150GB 3 month plan. As soon as I renewed it deducted 22GB from the 150GB. What the **bleep**? I purchased the plan less than 30 minutes ago and I have 127/150GB. You took the amount of data I...

GaijDelaneu by Good Citizen / Bon Citoyen
  • 366 Views
  • 10 replies
  • 0 Bravos

Resolved! $39 for 20GB on old loyalty system

Hi All,Currently on $40 for 15GB with the old loyalty rewards I see the $39 for 20Gb is now available. Can I switch and remain on the old loyalty rewards system. I know I would have to say to change at new billing cycle and not right away. Please let...

Plan rate

Why did the plan rate change from $35 to $39 in one day when the payment was due by yesterday and that was when I finally was able to login to the account

Chis1 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! using promo data

Does the add-on and or promo data that I have click in automatically when the data on my monthly plan is used up?  Or do I have to do something to make sure I get the promo or add-on data? 

ConstanceSus by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Resolved! stolen funds by public mobile

I would like to know what happened to my previous username for the community.  Also,  all my messages were deleted.  I have filed a complaint regarding the $148.60 that has been taken from my credit card.  I have filed a formal complaint with both th...

eslpanda1 by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 0 Bravos

Resolved! Loyalty rewards

I have been a customer for over 5 years but it says under Loyalty pays $0 it said $5 a few months ago... My wife's account which was signed up at the same time says $5Is there an admin out there that can fix this for my account? Thanks  

Screenshot_2023-05-26-12-13-12-58_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
Gr8Cornholio by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

Resolved! Community involvement

Is there a rough estimate of the amount of community contribution to the reward amount? Like how many bravos and replies needed before you start seeing rewards in your account? 

Johnovich by Good Citizen / Bon Citoyen
  • 133 Views
  • 5 replies
  • 1 Bravos

Resolved! Receipts are now self serve!

There are regular requests where users need receipts for their PM accounts for reimbursement or for validation for a CC or loan.  We used to have to contact CS Agent and wait for the receipt but nice to see that demand has been heard and solution pro...

Anonymous by Not applicable
  • 408 Views
  • 15 replies
  • 4 Bravos

Resolved! Cant renew Payment

I was wondering why is there an issue with payment processing. I cant renew my account card is valide.

Dan84 by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos

Eversafe account not linked to self-serve?

Was able to set up Eversafe account, but now after logging in it thinks I am a brand new user because it keeps asking me to finish my activation (select SIM, choose/transfer number, etc.). Not able to access my self-serve at all. Went back to login p...

jellyfish88 by Great Neighbour / Super Voisin
  • 325 Views
  • 6 replies
  • 1 Bravos

Data not working

I’m still paying but haven’t had data for over a month. 

Jwang613 by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

SIM card still not received

Ordered a SIM card Apr. 28/23, still not received.How do I contact customer support?

Is-An by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos
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