Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Beyond frustrated. My son's phone can't text or call. No outbound, no inbound. There is nothing wrong with his phone. We have:Removed SIM card and re-installedRebooted itPut it in airplane mode and out of airplane modeNothing has worked. I have put i...
Anyone know we’re you can get some assistance with your account?? phone tells me when clicking on hot spot that I need to contact public mobile but that is hard when there are no contacts for assistance expect a useless robot messaging system
My reward points r not going to my payment plan, I would like for u to add them to my account t 29 points
Could you check our account, it looks as if someone else is using our account. There are a lot of numbers that aren’t recognizable and it seems as if they are using our data at the early morning. My husband couldn’t receive phone calls today, the pho...
I'm traveling to the states from Canada and would like to temporarily change my plan to one of the Canada-US plans. The chatbot indicated that I could do this by selecting a 30 or 90 day plan. I just don't see an option to select that when I go throu...
My $21/month current subscription had a clause "$19/month with a 90-day subscription" on it. How do I get $19 month? I've been a subscriber since June 2024 and doesn't the $19 /month kick in after 90 days? How does it work? I know that it is jus...
Suddenly, my iMessages and FaceTime (iPhone 12 Pro) stopped working... they won't turn on... "activate". I have tried meeting with apple staff at the Genius Bar to no avail... they were stumped. Has anyone experienced this issue and is there a fix? D...
I have been trying to activate my cell phone. I created an account on Public Mobile, activated the SIM card, downloaded the app on hlmy cell phone to finish the activation, but it won't let me log in on the app? I can log in on a computer, but not on...
Phone won’t connect to line. Can’t makes call
I have been trying to activate a friend's cell phone. We created an account on Public Mobile, activated the SIM card, downloaded the app on his cell phone to finish the activation, but it won't let us log in on the app? We can log in on a computer...
A friend who is subscribed to Public Mobile with a CAN-US-MEX plan is currently in Florida. She was surprised to see that she had some voicemails on her phone because she had not received any calls. Turns out all calls from Canada have been going dir...
I just switched eSIM from an iPhone 11 Pro to an iPhone 11 Pro Max. Everything seems to be working fine except I am not receiving calls. I restarted my phone and checked settings and can find the issue. Any suggestions?
I was charged twice for the same account when I set it up. Don’t know how to get a hold of anybody to try and fix this.
Tried landscape and it doesn't work either. I'm on android. Any ideas?
When you receive a voicemail, should it not show on your account as an inbound call with time and inbound number calling?
Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no. in step 2 to do so. Now when I log into my account it only sho...
Does anyone know how to get a specific CS agent? I opened a ticket back in December and the agent at that time told me to reach out before January 16th to change my plan to something he agreed to. I have the messages and screenshots.. Now I reached...
Hi there,I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.
I cannot text to my email since switching to public mobile from telus. I have an iPhone 14 Pro
I see the following screen. Actually during transfer of number from previous service provider, there was issue of receiving text message on my phone. Called previous provider Koodo , they manually ported this number to P_Mobile. Now I want to check t...
Hello, Please somebody help me!!!I recently purchased an eSIM for my new Samsung Galaxy A35 5G from Public Mobile. During the initial phone setup, I was unable to download the eSIM. I then downloaded the eSIM to my wife's Galaxy A35 5G with the inten...
If I cancel the plan or transfer by number out within a billing cycle, will I get the refund for the rest of the billing cycle? If anyone knows please tell me. Appreciated!
Hi, I deleted my temporary esim but it seems like things were not ported probably to my phone number. I now have no service. I believe I need to install a new temporary esim and port again?Thanks for the help
I'm on the 100 minute plan and have 700 international bonus minutes in my account. After I run out of my 100 minutes, is the international call bonus used to keep my ability to make calls active?
Hi Totally my fault on this one. I transposed the number to transfer from, and gave a landline number as my alternative number. Now I can’t get the ever safe code to complete login and edit. my credit card has been charged and I have an account #,...
Cant renew my subscription, which is the $15 plan.Tried multiple times over past day.Just get this....Sorry, we're not able to process your payment at this time. Please try again later.Is Public forcing subscription renewals to a higher priced plan, ...
