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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1608 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3368 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32401 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44065 Views
  • 182 replies
  • 30 Bravos

Postal code

Is there a way to get my postal code added to the system? They're not recognizing my postal code so I can't make a payment

Jillianad by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 0 Bravos

Resolved! PLEASE help

I just registered for a plan with an eSIM and was billed. Already having issues with the app, I got an error message saying my eSIM activation failed and that my Canadian number (not Koodo) is invalid. I managed to approve my number transfer from my ...

Giaa by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 0 Bravos

4G for $24.00

Is there a plan for existing customers that mirrors this deal, or do I have to cancel first, and than become a new member? I understand that companies want to entice new customers, but what about making it also available to loyal customers?Regards

Highflyer104 by Great Neighbour / Super Voisin
  • 547 Views
  • 4 replies
  • 0 Bravos

new customer with a porting question

I'm not sure if my phone number was transferred properly to Public from my previous carrier. I need to know whether it was done and was successful or if I need to contact the previous company and go through th e steps again.

CKC by Good Citizen / Bon Citoyen
  • 843 Views
  • 9 replies
  • 0 Bravos

SUBCRIPTION

I have download and follow the steps.  I am subscribe but still on SOS 

RUTHCO by Good Citizen / Bon Citoyen
  • 405 Views
  • 2 replies
  • 0 Bravos

international call

I have 1200 min. for international long distance calls , I am unable  to make call to Belgium. . Why? What is wrong with Public lately? 

barrieboy by Great Neighbour / Super Voisin
  • 394 Views
  • 2 replies
  • 0 Bravos

Resolved! Still locked out of account and mms not working

Agents have not been able to help me with either problem. What to do now? How do I even cancel  with P.M if I can't log into my account?? Cancel my credit card?  

Miri2 by Good Citizen / Bon Citoyen
  • 575 Views
  • 4 replies
  • 0 Bravos

Resolved! Network speed brutally slow!

Hi gang,I don't know if anyone else has had this issue, but my 5G network connectivity has been so slow for the past 4-5 days. I regularly have 2 bars in areas where I usually have full ones, web pages take forever to load or don't load at all; Strea...

KRM22 by Great Neighbour / Super Voisin
  • 1184 Views
  • 4 replies
  • 0 Bravos

Challenges with SMS and MMS

Hello,Over the past 2 months, I've had increasing issues receiving MMS messages from some people.   Two are on Bell Aliant/Mobility, whatever they call themselves and one is actually on Public Mobile .It just spins and spins and does not download.  I...

NSChris by Great Neighbour / Super Voisin
  • 454 Views
  • 1 replies
  • 0 Bravos

Not able to download picture messages

Recently switched my plan back to the 1 gig , unlimited canada calling, after being on a Us/can plan while traveling.  Now I can no longer receive picture messages.  Just tells me "failed to download "  I have checked everything I can think of on my ...

Jacksprat12 by Good Citizen / Bon Citoyen
  • 662 Views
  • 4 replies
  • 0 Bravos

International call

My plan says I have 500 ld to overseas. I am trying an Australian number and entering it exactly how it says, yet public mobile won't connect the call.

Catrex by Great Neighbour / Super Voisin
  • 529 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting a landline that's in a Bell Bundle

What's the best way to port over a landline that is part of a Bell bundle (tv, internet, phone).  Do I have to break the bundle first?I want to switch a PM cell number with a landline. 

dlf2 by New in Town / Nouveau en Ville
  • 835 Views
  • 1 replies
  • 0 Bravos

Props to Public Mobile.

I moved over to PM ($39 for 60GB, Canada-US) from Koodo a week ago and, so far, my experience has been great: The set-up and transfer process was pretty straightforward overall; I was able immediately to reserve a better plan ($40 for 75GB, Canada-US...

eljayottawa by Good Citizen / Bon Citoyen
  • 735 Views
  • 5 replies
  • 2 Bravos

My Account problems

Hi, I couldn't log in to my account using my original email and lots of posts suggested trying a different browser, trying incognito, resetting passwords, etc. I've tried all of that and have even tried "forgot my email" but never got a code in any e...

Equus by Great Neighbour / Super Voisin
  • 412 Views
  • 2 replies
  • 0 Bravos

No Service 5G

Anyone else having issues with no service to the 5G network In the Okanagan- Penticton BC area?

Omni24 by Great Neighbour / Super Voisin
  • 432 Views
  • 2 replies
  • 0 Bravos

porting a second number to PM

Hi, I have cell number with PM and now in addition I want to port my land line number with a different provider - Shaw-Rogers. Is it possible with PM to have 2 numbers ported? How do I go about it?

Markmis by Great Neighbour / Super Voisin
  • 494 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

What’s the best and fastest way to get rewards ?

AshMc by Good Citizen / Bon Citoyen
  • 476 Views
  • 3 replies
  • 0 Bravos

Picture messaging still not working

Hi all. For a few weeks now I have not been able to send or receive pictures. I've seen a lot of posts about people having issues with this and I've tried resetting my network settings, resetting all settings, as well as manually updating my APN. Non...

Alex104 by Great Neighbour / Super Voisin
  • 401 Views
  • 2 replies
  • 0 Bravos

re-activate sim?

Hi guysI downloaded a new e sim for my 1 phone. Somehow I deactivated my physical sim card on that same phone. Is there any way to re-activate it?

jesse39 by Good Citizen / Bon Citoyen
  • 640 Views
  • 6 replies
  • 0 Bravos

Resolved! I need help, please!!

I'm new to public mobile and idk if this is normal but for some reason whenever I text my mum or sister my I'm texting from a different number than I'm calling from? The number im calling from is the one in my account but not the one im texting from....

destiel by Good Citizen / Bon Citoyen
  • 958 Views
  • 7 replies
  • 0 Bravos

account locked out

my wife Pm account locked out , waited more than 6 hours, still the sameplease help me to  fix this issue 

para1v by Good Citizen / Bon Citoyen
  • 315 Views
  • 2 replies
  • 0 Bravos

Forbidden A1 and App Can't Log In

Hello, I just got both of my family phones set up and one SIM worked seamlessly. The second account encounters "Forbidden A1" on the site and the app login constantly resets when trying to log in. Attempting login to that account on other devices doe...

Colio by Great Neighbour / Super Voisin
  • 587 Views
  • 4 replies
  • 1 Bravos

Resolved! e sim and new phone #

Hi guysI have a physical sim with an existing phone number. I want to keep that existing phone # with sim. I just bought an e-sim and need a new phone # corresponding with the new e-sim. How do I proceed? 

jesse39 by Good Citizen / Bon Citoyen
  • 531 Views
  • 4 replies
  • 0 Bravos

Resolved! Excellent Service from the CS_Team

I started the new plan today (50G CAN-US ) and first thing I did was to turn off my wifi and tried out the 5G data plan. Unfortunately, there was no data. Submitted a ticket to CS Agent and happy to hear back from them quickly. The CS Agent Gaby was ...

pck2023 by Good Citizen / Bon Citoyen
  • 417 Views
  • 1 replies
  • 2 Bravos

Resolved! New home address not recognized

We are in our new home - just finished building - we are with Canada Post and are all official.But the change address section of the user profile is not letting me edit my address. It cannot be used / recognized ... Help ?

wolfcruise1 by Great Neighbour / Super Voisin
  • 755 Views
  • 4 replies
  • 1 Bravos

US Roaming Data

Hey everyone, I'm really in need of some help here!I purchased a 3gb 15-day US data add-on and for the first 3 days it worked fine here in the US.Now it suddenly cannot connect to data at all.My phone network status shows full service with a little R...

dooffehr by Great Neighbour / Super Voisin
  • 604 Views
  • 5 replies
  • 0 Bravos
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