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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2326 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30316 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42081 Views
  • 185 replies
  • 29 Bravos

Subscription Not Activated

Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support. When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".Pleas...

Sofi1231 by Great Neighbour / Super Voisin
  • 402 Views
  • 2 replies
  • 0 Bravos

Transferred from Koodo. Have no service at all. Please help.

I signed up with PM, ported my number from Koodo, but can't use the service. I seem to be caught in a loop...On my Pixel 7, I changed to the Public Mobile eSim, which is now active (Koodo is inactive). My phone shows "no service".Calls and SMS shows ...

Chris_Zak by Good Citizen / Bon Citoyen
  • 1155 Views
  • 9 replies
  • 0 Bravos

transfer a number

It has been more than 5 hours to transfer existing phone number, no result yet.

Cynthiawen by Great Neighbour / Super Voisin
  • 481 Views
  • 4 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID

Hi.I transferred my number from Fizz, and received the following message:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

TTdA by Great Neighbour / Super Voisin
  • 954 Views
  • 7 replies
  • 0 Bravos

Resolved! Group messaging issue

My dad is currently having an issue with group messaging. He is unable to send messages to multiple people in a group chat, the message just fails to send and sits there continuing to fail to send every time you try to resend it. When he receives gro...

deity by Great Neighbour / Super Voisin
  • 2850 Views
  • 8 replies
  • 0 Bravos

Refund

Hi, my phone is not compatible with esim card. Hiw can I refund? 

Switching from Koodo to PM

Currently my wife & I have two lines on a Public Mobile account in her name. With the current CAN/US offer as inviting as it is, we decided we'd switch over to PM. I did a little digging and learned that each of us would need to have an account of ou...

Lyteforce by Good Citizen / Bon Citoyen
  • 2326 Views
  • 22 replies
  • 0 Bravos

Transferring Number

Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!

Riceball by Great Neighbour / Super Voisin
  • 550 Views
  • 4 replies
  • 0 Bravos

Payment and Plans

I have a text from Public Mobile asking me to update my credit card info as the present card expires soon.  when I click on the site they give me to update the card info, it takes me to almost blank page with no options to respond.  There is an excla...

Herdman by Great Neighbour / Super Voisin
  • 480 Views
  • 3 replies
  • 0 Bravos

I want to cancel my order of sim cards

Hello I ordered 4 SIM cards, made 4 different accounts. I paid for the plan using my credit card. I have not received SIM cards yet.  I want to cancel the order and I’m asking for refund if my credit card has already been charged!your prompt response...

Rigo by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

Subscription Not Activated - Koodoo to Public

I'm running in circles with this and really need some help. Bought SIM from Telus storeStarted account onlinePaid for subscriptionGot to step 4 on the website. Finish setup, Payment complete. It says sim is on the way, even though I already have one....

Catzc by Good Citizen / Bon Citoyen
  • 1925 Views
  • 21 replies
  • 1 Bravos

Resolved! How to activate if APP doens't install on my device?

I've just subscribed and got the confirmation email, BUT it seems the only way to activate is via an Android app that is not compatible with my device?If I can't activate, I will just cancel the whole thing and trash the useless SIM.Can't get through...

CatalystOne by Good Citizen / Bon Citoyen
  • 1107 Views
  • 6 replies
  • 0 Bravos

Re: Subscription trouble

I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.I NEED help! 

CelticTan by Good Citizen / Bon Citoyen
  • 1206 Views
  • 15 replies
  • 0 Bravos

I want to cancel the service

Hi Support team,I ordered public mobile sim with deal of $34/month. But few hour later i decided to stay with my current provider. I have  not yet received the sim in the mail, and have not avtivated any number. Public mobile did asked for my credit ...

Mihal by Great Neighbour / Super Voisin
  • 415 Views
  • 2 replies
  • 0 Bravos

Calls go to voicemail

Hi  why are the calls going directly to voicemail?? My phone doesn’t ring

Lache by Great Neighbour / Super Voisin
  • 477 Views
  • 4 replies
  • 0 Bravos

Number transfer

How can I transfer my public mobile number to another carrier?

Gillian97 by Great Neighbour / Super Voisin
  • 812 Views
  • 9 replies
  • 0 Bravos

Subscription trouble

I can't complete my subscription and need an agent but none are available

AliG1 by Good Citizen / Bon Citoyen
  • 720 Views
  • 7 replies
  • 0 Bravos

Resolved! Iphone Voicemail issue

I just transfered 2 accounts from Koodo to Mobile, one works fine the other ... nope !Issue #1 : I get the error 1034 in trying to fetch the greeting in VoicemailIssue #2 : When I use text it acts like it does not know it is an Iphone, the videos sen...

Rogg by Great Neighbour / Super Voisin
  • 1001 Views
  • 4 replies
  • 0 Bravos

Resolved! Community points

How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?

NannyMac3 by Good Citizen / Bon Citoyen
  • 1595 Views
  • 11 replies
  • 3 Bravos

FIL can’t get in account to update payment

My FIL was trying to update his expiry date on his credit card and is now in a loop of having to reactivate his account.  He’s tried reaching out to an agent and no one has gotten back to him.  What steps does he need to take? 

jnette by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Hi,I was trying to transfer my phone number from rogers to my new subscription and the app says "subscription not activated" "something didnt go right while activating your subscription. click below to contact a customer support agent"I have already ...

Brad1995 by Good Citizen / Bon Citoyen
  • 634 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number when you are not the main account holder

Hello everyone! Just wondering if anyone has done this before and knows if there's any issue. My partner wants to switch to PM and port his number over from Virgin but his mom is the main account holder for his number (she signed him up when he was a...

Brianna182 by Great Citizen / Super Citoyen
  • 612 Views
  • 3 replies
  • 0 Bravos

New account

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

Quesnela by Great Neighbour / Super Voisin
  • 390 Views
  • 3 replies
  • 0 Bravos

Re: Picture and Group Messaging End Date | Feb 14

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this mo...

JodyThornton by Good Citizen / Bon Citoyen
  • 1008 Views
  • 8 replies
  • 0 Bravos

Resolved! Promo CAN US

I would like to change my subscription to your $34 CAN US promotion plan. My current plan cycle ends on March 21st, and when I selected the option to change the subscription when my plan ends, it was accepted. The system now reflects that my plan wil...

mononomobile by Great Neighbour / Super Voisin
  • 937 Views
  • 8 replies
  • 0 Bravos
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