Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my visa expired and I didn’t input my new visa information in time so I have been locked out of my old phone number. How do I gain access to that or make payment with my new credit card
@CS_Agent I have just gone through every step to transfer my number from old provider to Public Mobile. However, I’m having trouble logging into the app as the verification code is not being sent to my number as my data still is not active. Would I h...
Hi I'm thinking of buying this phone and am wondering if it works on public mobile network? thankshttps://www.aliexpress.com/item/1005006107661314.html(i think so)
Hello, I signed up under the email **@*** and paid for the plan $34/month (5GB) from last night and the account couldn't be active. It keeps saying Forbidden A1 on a black screen. However, it shows that they charged the money and they can't transfer...
My phone is not taking incoming calls its going to voice messages straight
As stated in subject. I wanted to talk to an agent via chatbot but it isn't working -- is it just me?Anyways, would love to change my plan to one of the boxing week deals one. TIA!
I started activating my son's phone and choose to port his number. He let me know that he lost the phone but didn't tell me. What can I do now? The screen is stuck on confirm your identity for full access and the code is being sent to the missing pho...
Hi I would like to transfer my 2 lines that are on a shareable plan from bell to public for my kids the account is under my name I want transfer it to their names how do I go about transferring to their own accounts
I subscribed a plan on the Dec 23rd, I still haven't received the sim card yet as of Jan 2nd. I know it would take up to 10 business days to arrive. but I have already been charged on my credit card for the monthly fee. my question is what day is my ...
I just switched from Virgin to Public Mobile, but my phone can only make phone calls to others now; when others try to call it, it says my number is not in service. How can i fix this?
I’ve purchased a subscription and SIM for use in a new iPhone. I tried to complete the activation but it failed on the last step. I was porting a phone number from Koodo but did not have the Koodo SIM card in my new phone so did not get the SMS autho...
Well, I can't get any help through the automated system and can't find a way to actually chat or talk to a human being so I'm pretty frustrated at the moment. Besides having problems with the support service with errors and pages just not showing. H...
I need to find my account number, but I can't sign in. When I try to find the email that is linked to my phone number, I do not get the link sent to the email. Help!
Yesterday public mobile decided to change my number radomly. How do I change it back? I had this number for over 14 years. Not sure what to do. I should never have joined public mobile. Its a nightmare and no one to talk to to get this fixed. I...
Transferred from Public Mobile to Telus want to make sure my account was deactivated and subscription is cancelled such that my credit card won't be charged on the next renewal
I paid for a plan on Christmas Day. Went through sim activation, paid for plan, went to app to complete activation but got error message. I have been trying to chat for all this time during business hours but it always says chat agent not available...
My friend cannot sign into her Public Mobile account because she repeatedly does not receive a security code by computer email, the same email address to which she received her SIM card order confirmation. Her cell phone has not been activated becaus...
Hi, I have the USA-Canada roaming plan, last week I went to the US and I could not place any calls whether from the US to the US or from the US to Canada.Initially, nothing worked so I restarted my phone and then data worked the whole time, just not ...
hi, i took advantage of the black friday promo for 40GB for $34 however now for boxing day the promo has improved to 50GB for the same price. i am trying to take advantage of the promotion however when i try to change the option doesnt appear and i t...
Hi! I am new to public mobile, and have attempted to port my existing number from my telus plan to my new public mobile account. I have now found myself in a limbo, where I have no service for either Public or Telus, and I cannot sign in to my accoun...
I received a text from public mobile to update my credit card as it will be expired end of Jan 2024. I can log in wiht my new password with EverSafe code , but cannot upload the payment option to update my information. Even other options - subscri...
Hey... I want to get my 12-year-old daughter a basic flip phone so she can call/text in an emergency. What do you suggest is the best plan? Really looking for something affordable as the phone is only for emergency purposes.
Hi! My subscription just switched over to the Black Friday plan (I had a 90 day subscription before and I set it to switch after my subscription ended) but so far, my data has only been LTE. My old plan had 5G and I’m quite sure my phone settings hav...
I purchased the plan of 300 minutes international calls but still not able to make one
When I signed up, I chose the wrong plan by accident. How do I switch to the correct plan? I meant to select the $29/month option with 30GB of data.
I can't seem to chat with an agent for 3 days. Can somebody PLEASE help. Wayne
help porting number from Public Mobile to Freedom Mobile
Hi, please remove current activation, i do not want a plan, wrong accountthank you
I am unable to update the new credit card expiry date and ccv number. Been two days error processing and called credit card company, all is good from there end. Please advise?Pat
I can send a photo using iMessage, when wifi is on, however, when sending text, I receive a "message send failure" whenever I include a photo. The photo has an exclamation mark next to it, and "not delivered" listed below the photo. A text-only text ...
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