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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number Transfer

Hi all!New to PM transferred from Freedom hours ago but noticed incoming calls are going straight to vm and not getting incoming texts. Outgoing calls and texts work as well data. Based on what I read I popped my old freedom sim in and I see it’s sti...

Can't sign in 6 digit code

I don't get the 6 digit code sent to my cell to verify account. All numbers are correct. What's up? How do I fix this. I can't even gwt anyone to contact with this service......sketchy

Subscription Not Activated

Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support. When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".Pleas...

Transferred from Koodo. Have no service at all. Please help.

I signed up with PM, ported my number from Koodo, but can't use the service. I seem to be caught in a loop...On my Pixel 7, I changed to the Public Mobile eSim, which is now active (Koodo is inactive). My phone shows "no service".Calls and SMS shows ...

transfer a number

It has been more than 5 hours to transfer existing phone number, no result yet.

Resolved! Incorrect ESN/MEID

Hi.I transferred my number from Fizz, and received the following message:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...

Resolved! Transfering Phone Number Between Account

I want to transfer my phone number from my old public mobile account to my new one. How do I do that?

Resolved! Group messaging issue

My dad is currently having an issue with group messaging. He is unable to send messages to multiple people in a group chat, the message just fails to send and sits there continuing to fail to send every time you try to resend it. When he receives gro...

Refund

Hi, my phone is not compatible with esim card. Hiw can I refund?

Switching from Koodo to PM

Currently my wife & I have two lines on a Public Mobile account in her name. With the current CAN/US offer as inviting as it is, we decided we'd switch over to PM. I did a little digging and learned that each of us would need to have an account of ou...

Transferring Number

Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!

Payment succesul but due to a configuaration error we were unable to create an account for you.

Hello I went though via my desktop PC web browser and completed a subscription sign up, I also got a confirmation from my credit card provider that the payment went through however I received the following error.Payment successful but due to a config...

Payment and Plans

I have a text from Public Mobile asking me to update my credit card info as the present card expires soon. when I click on the site they give me to update the card info, it takes me to almost blank page with no options to respond. There is an excla...

I want to cancel my order of sim cards

Hello I ordered 4 SIM cards, made 4 different accounts. I paid for the plan using my credit card. I have not received SIM cards yet. I want to cancel the order and I’m asking for refund if my credit card has already been charged!your prompt response...

$34 Roaming Plan? Change and then Change back?

Hi, does the $34 plan allow roaming in US? If I change my plan to that one, will I be able to go back to my current $24 plan (which doesn't include US) next month?

Subscription Not Activated - Koodoo to Public

I'm running in circles with this and really need some help. Bought SIM from Telus storeStarted account onlinePaid for subscriptionGot to step 4 on the website. Finish setup, Payment complete. It says sim is on the way, even though I already have one....

Resolved! How to activate if APP doens't install on my device?

I've just subscribed and got the confirmation email, BUT it seems the only way to activate is via an Android app that is not compatible with my device?If I can't activate, I will just cancel the whole thing and trash the useless SIM.Can't get through...

Re: Subscription trouble

I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.I NEED help!

I want to cancel the service

Hi Support team,I ordered public mobile sim with deal of $34/month. But few hour later i decided to stay with my current provider. I have not yet received the sim in the mail, and have not avtivated any number. Public mobile did asked for my credit ...

How can I cancel my service when I no longer needed?

I have trouble login to my account. How can I cancel or unsubscribe my service with Public Mobile? Thanks!

Calls go to voicemail

Hi why are the calls going directly to voicemail?? My phone doesn’t ring

Number transfer

How can I transfer my public mobile number to another carrier?

Subscription trouble

I can't complete my subscription and need an agent but none are available

Resolved! Iphone Voicemail issue

I just transfered 2 accounts from Koodo to Mobile, one works fine the other ... nope !Issue #1 : I get the error 1034 in trying to fetch the greeting in VoicemailIssue #2 : When I use text it acts like it does not know it is an Iphone, the videos sen...

Resolved! Community points

How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?

FIL can’t get in account to update payment

My FIL was trying to update his expiry date on his credit card and is now in a loop of having to reactivate his account. He’s tried reaching out to an agent and no one has gotten back to him. What steps does he need to take?

Subscription not activated

Hi,I was trying to transfer my phone number from rogers to my new subscription and the app says "subscription not activated" "something didnt go right while activating your subscription. click below to contact a customer support agent"I have already ...

Resolved! Porting number when you are not the main account holder

Hello everyone! Just wondering if anyone has done this before and knows if there's any issue. My partner wants to switch to PM and port his number over from Virgin but his mom is the main account holder for his number (she signed him up when he was a...

New account

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

Re: Picture and Group Messaging End Date | Feb 14

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this mo...

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