Community

Unable to log into my account

Hi there, I am I need help finding my account number, my phone number is +1 (226) 580-6298. I am unable to log into my account through phone verification and my email doesn’t work, could you please tell me my account number?

Transfer my phone number Lucky Mobile

I’m having difficulty transferring my phone number to Lucky Mobile, as I broke my previous phone and do not have access to it, and therefore, can’t answer any text messages or phone calls or even make any phone calls to approve a transfer. Could some...

billing

Hi need to get copies of my bill form 2020  2022  2023 2024  when i log on now i dont see anything as i have charged my provider to bell i need a new phone  

Phone is locked in emergency mode

My phone locked in emergency mode only 2 weeks aga and I cannot open it. And, I am unable to log into the account

Incorrect Phone Number entered

I was setting up my phone number to transfer from another provider and i accidentally entered the number incorrectly. It looks like someone out there tried to help by adding the correct phone number and I am able to verify that phone number but then,...

US Plan Coverage & Cycle Date

Hi Everyone!Does anyone know US plans cover Alaska and Hawaii?Can I change my billing cycle date after placing a hold on my service within 90 days? For example: My billing cycle date is from January 1-30; the next cycle date is from January 31- March...

switching from bell mobility to public

I activated my new sim card in my new phone and I have a Public mobile account. However calls are coming in on my old Bell phone and I want to use the new phone. I asked Bell and they said that Public Mobile has to call them and ask to have my servic...

How to remove credit cart

Good afternoon, I transfer my number to koodo but Public mobile  still withdrawed money from my account. I didn't use public mobile anymore

Activation issue

Have bought and installed a physical sim card along woth the purchase of the vouchers to correspond with plan wish to use but am not using any credit cards of any kind without any solution seeming possible.@CS_Agent 

Resign my contract, without having submited my new SIM

Hello,I’m new to Public Mobile—so new, in fact, that I haven’t even received my SIM card yet (even though my account has been created since October 2024, and I’ve been billed since then).Since I haven’t received my SIM card, I haven’t been able to ac...

Data and text

Why is my data and texting not working.  What could be the issue?  I've done everything the bot said to do

One account for two phone numbers

my iphone

why will not my Iphone start

Dominican Vacation

im traveling from Canada to the Dominican Republic, Are there any options or add on plan's to be able to use my phone while there  

55 Dollar 100 GB Plan

Hello,I have the 100GB plan, Does my data run out at 100GB or just slow down?Thanks,Nate

Minutes calls

My plan has unlimited calling and texting in Canada and yet I can’t call out or receive calls why.

International plans

I am travelling internationally to Barbados for 2 weeks.  Where are the add on plans ????  I will change to another provider , I have been told n this app for an hour now, and it’s taking around in circles. 

using two sim card with the same number

I want to get another phone and would like to use it with the same account, can I do that?

No incoming call

Hi everyone, I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off th...

using data

I'm not sure when I am using Data that I paid for in my plan. Do I use data when I use my plaan as hotspot, do I use data when I watch YT videos? Last month's usage when I checked I used only 0.05% of the data allowed in my $30 plan. Feel like I'm mi...

canada usa roaming voice calling not working

I switched to public mobile for the canada us calling plan but now that i'm in the us my phone only works for text and data. I have a Samsung a12 phone. 

want to cancel plan

Hi I pay for Canada and US minutes, but  always get "you've used up your minutes" message . Odd, because I v'e been able to dial to the US for a couple of months. We have 2 phones. Service has worked great for years. My husband has the basic plan. I ...

Updating eSIM

Hi, last night I bought a plan with you guys, wasn’t to familiar with the eSIM stuff yet I noticed in my settings my phone has and IMEI and IMEI 2, I only put the first one in when registering not knowing IMEI 2 needs to be used to eSIMs. I don’t kno...

Payment Processing Error When Trying to Renew Plan Subscription

Hello Public Mobile Community,I'm reaching out regarding a persistent payment processing issue I'm experiencing while trying to help my mother renew her plan subscription. Here are the details of the situation:The current plan has expired and require...