eSim not working

[malia_kirk]

I just purchased the $29 a month plan this afternoon, but the eSim is not working on my phone. It is a Google Pixel 8, and when I put in the IMEI info, Public Mobile said it was compatible.

When I go to connect to my data it just says "no connection" and that my eSim is unavailable. The really frustrating thing is that I can't even log into my account because it wants to send a verification code to my new phone number, which I can't access because the eSim isn't working.

I've tried restarting my phone multiple times, reinstalling the app, and resetting network settings but nothing seems to have worked. Any suggestions?

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @malia_kirk that might not be an eSIM compatibility issue

is the PM eSIM installed in the phone already?  make sure the old sim card is removed or old eSIM is disabled.  Then make sure PM eSIM is enabled and set as Primary, try Reset Network Settings 

if still fails, PM support agent can help.  you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[malia_kirk]

Yes, I did. I'll try reaching out to an agent.

[Sansan]

@malia_kirk 

Did you remove your previous eSIM? Reach out to agent for help at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437