No active service

[john651]

Changed credit card/ payment accepted/ when I try to make a call ( no active service)

[Chalupa_Batman]

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@john651 wrote:

Thanks I am using older I phone that I was using with the same sim . Network shows public mobile.  Credit card registered and payment is showing on balance    Account showing paid . End of the line will have to with another carrier.

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You say an older iPhone. Which model? According to the VoLTE list, Apple iPhones 8 and above with iOS 16 or better work with the network. With current changes to the 3G network, this may have affected the older iPhone?

[john651]

Thanks I am using older I phone that I was using with the same sim . Network shows public mobile.  Credit card registered and payment is showing on balance    Account showing paid . End of the line will have to with another carrier.

[Chalupa_Batman]

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@john651 wrote:

Thanks sansan my payment was accepted and service should be good until end of month. As far as I can tell my service is active on my acct. have restarted my phone no difference.

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What phone are you using? Also, if you go into Settings and find Network Settings and reset them and reboot, it should lock on to Public Mobile. 

[john651]

Thanks sansan my payment was accepted and service should be good until end of month. As far as I can tell my service is active on my acct. have restarted my phone no difference.

[Sansan]

@john651  You pdated the credit card number on file? Did you also click on pay now and resume services?

What is the status of your account when you sign into My Account? Does it show a payment? 

Restart your phone.