cancel
Showing results for 
Search instead for 
Did you mean: 

No referral credit for either account

Slugsinthebreez
Great Neighbour / Super Voisin

Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!

5 REPLIES 5

Carolccc
Great Citizen / Super Citoyen

Maybe the $10 will show on second month bills. When I open account I pay for first full month bill by my credit card. Then the $10 show later. Only referees get $10, and when you are on public mobile, the refer code owner will get point each month.


@Slugsinthebreez wrote:

Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!


Unfortuantely, while you would get $10, the referrer doesn't.

Slugsinthebreez
Great Neighbour / Super Voisin

I signed up on black Friday, and activated on Tuesday, so it should have been applied by now I'm thinking. I sent a note to CS. Thanks!

Handy1
Mayor / Maire

@Slugsinthebreez  You should see the $10 one time crest within 72 hours after activation if it’s been more then 3 days use this direct link to support to make sure it was applied correctly 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

Chalupa_Batman
Mayor / Maire

Hi @Slugsinthebreez 

You have to reach out to a CS Agent to fix this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please note it takes up to 72 hours to see a credit

Need Help? Let's chat.