double billed

[jonathanxbai]

Double billed when joining PM, contacted PM CS agent but no response. When/how to make a complaint to CRTC?

[DeelightfulDee2]

@jonathanxbai 

That's awesome to hear. Thanks for getting back to me.

[jonathanxbai]

Thanks @DeelightfulDee2 

CS responded after this post and credited one month after 2 agents with one follow-up. 

[DeelightfulDee2]

@jonathanxbai 

I got a reply late on December 1st. But I didn't log in again until today. My issue while huge but I at least have service. I hope you also got a message from support the same day?

[jonathanxbai]

Thanks! will wait for 3 more days. Joined on Nov 24, have until Dec 9 to exercise the right, Mobile service trial period - CRTC. Details here - https://crtc.gc.ca/eng/phone/mobile/period.htm

[jonathanxbai]

No response; checked daily 

[SL0915]

Same issue here - I've posted back on the 25th and still nothing yet. I will wait another week or so before making a decision.

[Handy1]

@jonathanxbai  Have you checked your community in box for their reply . Check here using this link 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DeelightfulDee2]

@jonathanxbai 

Customer support is really backed up right now. I've been waiting 3 days for a reply it's usually an hour. Let them get caught up and once they do they will either credit your account or issue a refund to the card.