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Thanks @DeelightfulDee2 CS responded after this post and credited one month after 2 agents with one follow-up. 

@hTideGnow Agreed! The best option is solved with the carrier. If no resolution, consumers have rights protected by Canadian Radio-television and Telecommunications Commission (CRTC) - https://crtc.gc.ca/eng/phone/mobile/clients.htm

How to file a complaint with the CCTS/CRTC the right way - https://www.ccts-cprst.ca/lessons-from-the-public-mobile-price-increase/

Thanks! will wait for 3 more days. Joined on Nov 24, have until Dec 9 to exercise the right, Mobile service trial period - CRTC. Details here - https://crtc.gc.ca/eng/phone/mobile/period.htm

No response; checked daily