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Hi,  I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue.  I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...

I have bougt a 3 month plan on Oct. 20 and just now signed up and transferred my account to Public. But my account is blocked due to unresolved payment issues telling me that my last pay period was August 24th to November 24th.