iPhone 7

[Cory-J]

I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??

[BKNS27]

@Cory-J 

Are you porting your old number over to PM or are you picking a new number?

[softech]

@Cory-J 

try to click Reset Network Settings first 

And do you have another phone to test the sim card?  If still does not work, it could be a problem with sim card provision  Easy fix for PM support but please engage them by messaging:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there