Transferring Numbers and Cancelling Plans

[Sobia]

Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe. Does this mean my plan is cancelled? If so, why is it so confusing and why can’t I see all my billing history or payment info. 

[HALIMACS]

@Sobia 

If you cannot log on to your "my account" here to see subscription information, then the Public Mobile account is closed.

[Yummy]

If you can actually sign in to your PM account that would mean your account is Not closed.
Properly transferred number closes PM account immediately.

When Transferring number to Fido you should follow procedure: initiate transfer, keep PM SIM in your phone, reply YES within 90 minutes of receiving authorization SMS.
If any of these steps are missing you are still with PM and number is not transferred.

Easy test: put PM SIM in your phone; let somebody call you. What happens?
Put Fido SIM in your phone; let somebody call you. What happens?