transfer number request complete, still unable to get any data

[yinj]

hi guys,

I just transferred to public from the chart and followed the APN setting for about an hour. but still unable to access the data and can not make a phone call.

any advise?

[yinj]

i dm cs_agent all good now thx

[TheSterlinger]

@yinj  so no incoming calls either you said. You can use the chatbot to create a ticket. It's possible that a system provisioning by agent might help.

[yinj]

chatr sim car now is dead no signal
apn setting same as yours

i tried on my friend's android phone, same situation.  

[Sansan]

Few things to try: verify that your chattr line is no longer accepting calls.

You could try to reset the Network .

If physical SIM,  try it in friends phone.

check that you have the followinng APN.

See if your phone has the following. If not, delete and add the below 

APN: sp.mb.com (or all capital)

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: mmscproxy.mobility.ca

MMS port: 8799

MCC: 302

MNC: 220

APN Type: default,supl,mms

                             or default,mms,agps,supl,fota,hipri

Check this lists too

https://www.publicmobile.ca/en/bc/get-help/articles/volte

[yinj]

i just asked my friend to call me again, now he's unable to call me.

phone is oneplus 8, I'm in langley bc, my phone signal bar shows 4g+ right now, but unable to connect to the internet

[yinj]

I can see phone calls coming in, but when I click to pick up, it hangs up automatically 

oneplus 8, not a contract phone.

[Sansan]

So are you able to get incoming calls?

What typebof phone do you have and what city are you located in? Is your phone 3G only?