error message when trying to contact customer agent

[Kerri4]

Hllo. My bill is double this month so I'm trying to contact a customer service agent. I receive the following message: 

Oops, something went wrong. This may be due to a system error, please go back to the previous page and try again.

I am also asked to sign in repeatedly. This happens with Safari and Chrome on a 2015 Macbook pro and my iPhone 14 pro. thanks for any help you can provide.

[computergeek541]

self solution removed

[Kerri4]

thank you so much, I really appreciate this.

[Handy1]

@Kerri4  You can use this direct link to support to submit ticket 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech · Accepted solution]

@Kerri4 if you have problem opening ticket with agent, please message them directly here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there