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I was getting the 3g shutdown texts stating my phone isn't compatible and I would need to upgrade. I've since gotten a new phone, the Galaxy S26, but I still get texts stating "our records show your current device isn't compatible with our upgraded n...

STQ · 12-08-2023

I got a strange problem with not being able to receive a verification code text in order to log in to an app. Specifically the newly updated Esso Mobil app.What makes this strange is that 1, I'm still able to receive texts from other sources, includi...

STQ · 12-13-2023

Yes, it works for me now too. Was also able to link PC Optimum without trouble.

STQ · 12-10-2023

My mom is on Telus and the app was able to send a text to her phone. So it doesn't seem to be a problem with the entire Telus network. Seems to just be a PM problem since so many more members are posting that they can't receive texts from Esso either...

STQ · 12-09-2023

@jlcameronI'm still signed in with my own account, not a newly created one. Except when it asks to enter the phone number, I use my mom's. Now my account shows my mom's number in my profile. I want to change it back to my number, but just like you, I...

STQ · 12-09-2023

@softechNope. It's always been a mobile number.

STQ · 12-09-2023

@softechI've emailed Esso already but haven't gotten a reply yet. Seems like it's an issue exclusive to PM members though given that @valenting and @JC24 are having the same problem. Sounds like it's a problem that can't be solved on the user end.My ...

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