Phone number is not eligible for port.

[SherryC]

I am currently a customer of Public Mobile,  and I am trying to Port my Public Mobile Number to Rogers.

When Rogers sent a port request to Public Mobile on November 22, Public Mobile responded to me with " welcome to join Public Mobile" and not allow to transfer my phone number to Rogers. I have called and emailed PM many times, no responds. I complained to CCTS and I was told that they reached out to Public Mobile and PM will response me. Yesterday Public Mobile emailed me with " welcome to move over to Public Mobile".

It seems like Public Mobile only accept customers and not let current customers go. That is so bad.

So, I've since tried porting My Public Mobile Number to Rogers 3 more times and every single time it is saying that the Phone Number is not Eligible for Port.

Can someone please explain to me what the issue may be, will it be possible to Port it at all?

[fujiyama · Accepted solution]

To add to what others have already said, some phone numbers CANNOT be ported over to Rogers. Check to see if your number can be ported using this link: https://www.rogers.com/business/line-number-port/eligibility-check 

Note: The page says for “business” but the check results are the same for all of Rogers/Fido/Chatr.

[Phil_Adelphus]

@SherryC   When you asked Rogers to transfer your number, you still had the PM sim in the phone and replied YES when you got the port authorization text from PM?  Then you put your new Rogers sim in the phone but it didn't work?  Does that sound about right for the sequence of events?

[BKNS27]

@SherryC 

You should be able to port your number out but check on to see if it can be or not:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

Also, leave the PM SIM in your phone and reply with YES your are porting out.

[hTideGnow]

HI @SherryC 

not complaint needed.  it is not PM not releasing the line but more Rogers not able to accept the line due to some technical limitation (something to do with location where the number originally from)

Please call Rogers to confirm.  if Rogers said it can be ported, then ask Rogers to resend the request 

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@SherryC  Make sure you PM account is active leaving PM SIM card in the phone and re trigger the port request with Roger’s support and reply YES to the confirmation text PM will send you . But if you need PM support here’s a direct link to them also 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[TheSterlinger]

I will send you the number for the porting department. Check your inbox, click your avatar and then click messages.